Landers Chrysler Dodge Jeep Ram of Norman

Everyone was so nice and helpful at the dealership. Collin was able to pass me onto Cameron whilst he was busy with another customer and the process was overall smooth and efficient. Collin was able to pass me onto Cameron whilst he was busy with another customer and the process was overall smooth and efficient. More

1) Dealership raised their price on a truck over the course of a weekend. Did not honor their original offer. 2) difficult to reach finance and accounting offices. Left voicemails to request a refund fo course of a weekend. Did not honor their original offer. 2) difficult to reach finance and accounting offices. Left voicemails to request a refund for overpayment—which should have been refunded automatically. 3) financed wasn’t sure if buyer was required to sign the arbitration agreement—it’s not required. Waited 2 hours for the dealerships lawyer to respond and OK. More

Great experience with salesperson Collin. Landers initially wasn’t going to honor a deal, but made it right. Landers initially wasn’t going to honor a deal, but made it right. More

Collin Poe was great. Service department not so much. They were slow and didn’t meet standards of other places. Service department not so much. They were slow and didn’t meet standards of other places. More

Collin was helpful and patience. he showed us several differant cars and is nice young man. he showed us several differant cars and is nice young man. More

I was very impressed with Collin's professionalism. He made the transition smooth and hassle-free. I felt as though he definitely was looking out for my best interest, not only suggesting cars to look He made the transition smooth and hassle-free. I felt as though he definitely was looking out for my best interest, not only suggesting cars to look at, but throughout the Negotiations as well. I got a great deal on my trade-in. Will definitely be returning to Collin for future needs More

I would not recommend doing business here! We were treated badly! They are dishonest & very rude!! We were treated badly! They are dishonest & very rude!! More

Got a good deal, friendly. Bought extended warranty. Was told it was 100k over the 49k that was on the purchased vehicle but turns out it was 100k period, so we got 50k. Wouldn Bought extended warranty. Was told it was 100k over the 49k that was on the purchased vehicle but turns out it was 100k period, so we got 50k. Wouldn't have purchased if I knew that. Be careful. More

They were courteous, prompt and above all else Landers of Norman are solid folks at all times Norman are solid folks at all times More

I recently had an extremely disappointing experience at Landers that I feel compelled to share as a warning to other potential customers. I purchased a used vehicle that was purportedly inspected to ensure Landers that I feel compelled to share as a warning to other potential customers. I purchased a used vehicle that was purportedly inspected to ensure all components were functioning properly. However, within mere days it became abundantly clear that either these inspections are incompetently performed or non-existent. The windshield wiper fluid did not work when I test drove the vehicle. The salesperson, Sam Nicholson, assured me this would be quickly repaired if not simply an issue due to cold weather. Yet after repeated unreturned contacts to follow-up, I learned he no longer works for the dealership and the issue still has not been fixed. I spoke to Braxton Stoneking in the service department twice about this issue and he has also failed to provide resolution. Moreover, in just the first two weeks I've had to pay over $2500 to replace a faulty radiator, battery, and oil cooler. The fact that major issues arose so quickly makes it very difficult to believe this vehicle was thoroughly inspected prior to purchase as claimed by the dealership. In summary, I cannot recommend Landers after the misrepresentations I experienced about the vehicle condition and extremely poor, dismissive service since purchase. It is clear customer satisfaction is not a priority once the sale has been made. I urge others to take their business elsewhere and hope Landers learns that providing dishonest sales tactics and disrespectful customer service will only lead to losing future business. More