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Landers Chrysler Dodge Jeep Ram of Norman

Norman, OK

4.3
4,695 Reviews
The Landers family has always upheld the traditions of loyalty and dedication in everything we do. We consider it our duty as new citizens of Norman (and the Sooner Nation!) to bring our unparalleled customer service and enthusiasm for quality vehicles to our friends and neighbors here in Oklahoma. Our hope for Landers Chrysler Dodge Jeep RAM of Norman is to exceed the expectations of every person who walks through our doors! Shopping at Landers means accepting nothing less than the best. We've always held ourselves to a higher standard of quality, service and experience than your average dealership. Our passion is finding the perfect vehicle for every individual or family, on any budget. After you buy, you can always trust us to handle your vehicle's servicing needs with care. You can count on us having an extensive stock of new vehicles in the makes and models you want! Come see us at 481 N Interstate Dr., Norman, OK, to browse our selection of RAM 1500s, RAM 2500s, Jeep Wranglers, Jeep Cherokees, Dodge Challengers, Dodge Chargers, Chrysler 300s and Chrysler Pacificas. We also have a wide variety of used and certified pre-owned vehicles in all shapes and sizes. Every one of our pre-owned vehicles are professionally inspected and cleaned to ensure all our customers get the best used-car experience possible. If we don't have the vehicle you're looking for, we'll do what we can to get it. Simply fill out a CarFinder form, and we'll let you know when we've found a match! We'll even help arrange shipping for our out-of-town shoppers to any city in the Continental United States. We are so proud to serve the wonderful community of Norman and the surrounding areas of Moore, Oklahoma City, Midwest City, El Reno, Chandler, Shawnee, Blanchard, Chickasha and Pauls Valley--almost as proud as we are to be the exclusive auto sponsor of the Sooners!
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481 N Interstate Dr

Norman, OK

73069

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Showing 4,695 reviews

August 11, 2021

Three times to fix one issue, two service visits for another...then $140 charge to tell me extended warranty won't cover seatbelt? The couple grand per year I spend won't dent your bottom line, but I'll More

by ketc6554
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Braxton Stoneking
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 11, 2021 -

Landers Chrysler Dodge Jeep Ram of Norman responded

I am truly sorry you feel that way. What you are asking us to do is call your extended warranty and ask for coverage on something that has not been diagnosed so we would not be able to ask coverage if we do not know what is wrong. What if it was as simple as something stuck in the tensioner, coin, dirt, etc. If you are not concerned about fixing a safety item such as a seat belt and not wanting it truly diagnosed in which we did set you up for diagnosis fees when dropping your vehicle off, then please make that known to your advisor. We have highly factory trained technicians that have our guests vehicle's safety first. I would recommend in the future calling your extended warranty company first if you would like because no reputable shop will call in before knowing the issue or cause of issue first to verify coverage. I wish you the best in all future endeavors- Jeremy Yandell Service Director.

Aug 12, 2021 -

ketc6554 responded

Seems like knowing that I should call the extended warranty would be in your area of knowledge. I would have been happy to call the warranty company had I known it would be $140ish dollars to have you call them only to find it wasn't covered...BTW....how does it get to almost $140 to examine a seatbelt which doesn't always retract fully when removed? This is the same gaslighting you pulled on the phone...at least you are consistent. One final point...why didn't you address the multiple services to fix the same problems? You must have a gaslighting prepared for that...seems a wast of perfectly good xx if you aren't using it

Aug 12, 2021 -

Landers Chrysler Dodge Jeep Ram of Norman responded

We have to do things that's in the best interest of our guests and ourselves. There are no hidden fees or tricks. Where you signed clearly states the diagnosis fee per complaint. Thank you for your time. Jeremy yandell.

August 11, 2021

I was told to drop my vehicle off Sunday night & to put my keys into a drop box - my car was being dropped off for a battery replacement so everytime I drove I was jumping the car … after jumping my car & More

by Sam
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Braxton Stoneking
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 11, 2021 -

Landers Chrysler Dodge Jeep Ram of Norman responded

I'm so sorry for the mis-information about our hours and drop off times. These security features are set in place to protect our investments and yours. I hope you understand. We take a lot of pride in our work and making sure our guests vehicles are safe and functioning properly. We do have our hours of operation on our website and google pages if you are interested. After reviewing your repair the advisor did remove the battery testing fees which normally apply to better assist you. We also offered you a shuttle ride when you could not find an Uber. The mechanic that did work on your vehicle does not smoke, though we do have 2 out of the 15 mechanic that do, it is against our policy to smoke in the shop nor get in a customers vehicle without washing up. If you have any other questions or concerns please reach out. All the best-Jeremy Yandell-Service Director.

August 11, 2021

Since we lived almost 400 miles away, I appreciated that my numerous questions were answered promptly. After we were in Norman we also were given time for questions and experience with a newer hybrid vehicl More

by VRLARM
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Heffernan, Adam Keepper
August 11, 2021

Good customer service. Quick process. Good car. Helpful sales guys. Friendly staff all around. I can’t think of anything else to say but can’t submit until I reach 25 words. More

by KATIE.HALL.2004
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Evans
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Curtis, Domingo, Hugo
August 10, 2021

I was very pleased with the service. My representative was very helpful and had a good amount of knowledge about my 2021 Dodge Challenger. Highly recommend. More

by TARCENEAUX03
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adolfo Landeros, Hugo Rodriguez
August 10, 2021

They have a nice lounging area and offer complimentary drinks. They are Helpful with any questions but the wait was a bit long for an oil change. More

by Christina.hernandez2009
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aaron Challis
August 10, 2021

They done a great job Aaron and Teresa working together to get me fixed up and making sure my problems were resolved to my satisfaction More

by Tlray11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Teresa Yargee, Aaron Challis
August 09, 2021

Thank You I love my new/used car. I have nothing else to say. If I weren’t taken care of I’d probably have a whole heap of words to scribble down. But, I was, 🤷🏻‍♀️ so just Thank You is enough. More

by Shantell Nicole Leos
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Heffernan
August 09, 2021

Always do a great job. Fast and efficient. Wouldn't trust my vehicle with any other service department. Always a pleasure to do business with them. More

by Landersgurl2017
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Braxton Stoneking
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aaron Challis
August 09, 2021

Aaron was awesome. Very helpful and professional. He also was informative about a couple of cars on the showroom floor. There was also a great associate (Adam Deathrage) that showed me a couple of cars on th More

by jshackelford015
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Braxton Stoneking
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Teresa Yargee, Jeremy Yandell, Genifer Burnell, Aaron Challis, Adam Deatherage
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