Landers Chrysler Dodge Jeep Ram of Norman

Purchased a vehicle on Friday, November 23rd, and was told when they got the vehicle in trade they only ever had one. Took delivery, then I got home and found a Facebook ad displaying the vehicle we purc told when they got the vehicle in trade they only ever had one. Took delivery, then I got home and found a Facebook ad displaying the vehicle we purchased, which had been made by an employee of the dealership, describing two keys, with photo evidence of said keys. I enquired with our salesman about finding the 2nd key, which they were unsuccessful in locating. I then asked if they would be willing to furnish a 2nd key fob since it had been lost in their care. Josh called me, and gave me the runaround quoting their website says they only guarantee one key with the vehicle, and I've already taken delivery. It is on me for not researching further into the vehicle before entering the contract, I do feel however that I expected honesty from the dealership that was not given to me. I purchased a Honda from Fowler Toyota when I turned 16. They had not put oil in it and the engine failed a few days after I brought it home. They took the vehicle back without hesitation when it had been sold 'as is' just like this vehicle, meaning they were under no obligation to take it back. I will never be buying from Landers again. I fully accept my part, my own lack of research, but am still disappointed in their behavior. If I had the opportunity to return the vehicle, I would. I do want to mention Collin, our salesperson, did an excellent job working with us. The fact he even bothered looking for the missing key is appreciated. More

I stopped in to look at a couple of the Toyota trucks they had in stock. Call him wasn’t pushy anyway just gave me some good information. I wanted a very specific truck which they happen to not have, but they had in stock. Call him wasn’t pushy anyway just gave me some good information. I wanted a very specific truck which they happen to not have, but the experience was nice. Super nice guy highly recommend! More

Collin had all the information i needed and made the buying process very easy and smooth. Great service! buying process very easy and smooth. Great service! More

Collin was so much help especially for being a first time buyer he explained everything so thoroughly and found exactly what i was looking for. buyer he explained everything so thoroughly and found exactly what i was looking for. More

Collin was knowledgeable and super helpful while not putting any pressure on us while we were trying to decide which vehicle would fit our needs. putting any pressure on us while we were trying to decide which vehicle would fit our needs. More

Service dept wouldnt do a recall on the PCM (crucial module) bcuz my battery died module) bcuz my battery died More

Collin was super informative and helpful. When the used truck didnt work out, we drove a new one and that was it. When the used truck didnt work out, we drove a new one and that was it. More

Everyone was so nice and helpful at the dealership. Collin was able to pass me onto Cameron whilst he was busy with another customer and the process was overall smooth and efficient. Collin was able to pass me onto Cameron whilst he was busy with another customer and the process was overall smooth and efficient. More

1) Dealership raised their price on a truck over the course of a weekend. Did not honor their original offer. 2) difficult to reach finance and accounting offices. Left voicemails to request a refund fo course of a weekend. Did not honor their original offer. 2) difficult to reach finance and accounting offices. Left voicemails to request a refund for overpayment—which should have been refunded automatically. 3) financed wasn’t sure if buyer was required to sign the arbitration agreement—it’s not required. Waited 2 hours for the dealerships lawyer to respond and OK. More