Landers Chevrolet Cadillac of Joplin

The people are very helpful and kind. I wasn't for sure what was going on with my car, Corey put the service ticket in and within a few hours, it was fixed and I was back on the road. Tha I wasn't for sure what was going on with my car, Corey put the service ticket in and within a few hours, it was fixed and I was back on the road. Thank you More

Awesome service I always have a great experience with the service department. They take great care of their customers! I trust they are doing what is best for me and I always have a great experience with the service department. They take great care of their customers! I trust they are doing what is best for me and my car. More

Great Experience overall Johnnie was great! I wanted this transaction to be quick and he made it just that! Thanks for everything! I would highly recommend this dealership! Johnnie was great! I wanted this transaction to be quick and he made it just that! Thanks for everything! I would highly recommend this dealership! More

Annoyed Why do I have to keep bringing proof of contract for you to service my car. Can’t you keep your records straight??? Very poor customer service when yo Why do I have to keep bringing proof of contract for you to service my car. Can’t you keep your records straight??? Very poor customer service when you take over a company and try to swindle your way out of the contracts you bought with it. It’s obvious you have the contracts when you tell the customer what car they are calling about before they tell you. Absolutely ridiculous. More

Fabulous service rep! We Live in Northwest Arkansas and drive past Cadillac dealership to go to Joplin because we get such excellent service. And the reason we believe we g We Live in Northwest Arkansas and drive past Cadillac dealership to go to Joplin because we get such excellent service. And the reason we believe we get such good service is because we have an excellent rep. Cory handles all of our needs and does an excellent job and always sees to it that we are well taken care of. Often times he will give us good recommendations for other services we need on our car . More

Well worth the drive! I drive a little over an hour to get to Landers to have work done or oil changes! Lou is the best service manager! He always keeps me in the loop befo I drive a little over an hour to get to Landers to have work done or oil changes! Lou is the best service manager! He always keeps me in the loop before parts are installed and gives me a close estimate of the time and how much it will cost. He’s the best!!! More

Great ... except for a few people I traded in a rare car and drove nearly 700 miles to do so. I did not have time to find a car wash before arriving at the dealership because I had an I traded in a rare car and drove nearly 700 miles to do so. I did not have time to find a car wash before arriving at the dealership because I had another 3 hours of driving after I completed the paperwork. My salesman and the finance individual that got everything done for me were awesome! other people at the dealership cannot have the same said. I heard multiple comments from multiple individuals about how dirty my car was when I arrived, and how excessive brake dust appeared to be on the vehicle. I can honestly say, that if I would’ve heard one more comment about the vehicle I was trading in, I would’ve gone back into the dealership, asked for my keys back, and canceled the sale of the new vehicle. maybe they thought I was new to the car buying scene, and thought they could pull a fast one on me somehow, but I can promise you, I won’t be having any wool pulled over these eyes anytime soon when it comes to car buying. If it hadn’t been for the salesman & finance gentleman, I would have canceled the sale, walked out of the dealership, and left in the same rare car I drove 700 miles to trade in! My “friendliness” rating applies solely to the 2 Individuals I dealt with personally. More

Top Notch Service and Best Dealership in the Midwest Landers is a place that puts your family first and will go above and beyond to help you and get your car back on the road. GM Bill Ryan is a class ac Landers is a place that puts your family first and will go above and beyond to help you and get your car back on the road. GM Bill Ryan is a class act and the service center is experienced and will get your car diagnosed and fixed properly. Highly recommend Landers! More

Disappointed! I am disappointed in the service department. I brought my SRX is for an oil change and true rotation. I also had the extra checkpoint package. I dro I am disappointed in the service department. I brought my SRX is for an oil change and true rotation. I also had the extra checkpoint package. I drove in with a car in great shape and drove out with a loud grinding sound and a slight vibration in the steering wheel!! More

Commitment I purchased a used vehicle and received the Engines for Life warranty with it. One of the questions I asked is if the current dealership went out of b I purchased a used vehicle and received the Engines for Life warranty with it. One of the questions I asked is if the current dealership went out of business, sold, went bankrupt, etc. Would Chevy still honor the warranties extended with the sale? The sales representative confirmed that it would. I called to schedule my 2017 Ford Escape for an oil change after the first of the year and was told the dealership had sold and I had to provide proof that the Engines for Life program was part of the sale agreement when I purchased the vehicle from the dealership and I could not participate in the Tires for Life program because I hadn't purchased tires from the previous dealership. I was upset but fortunately I had kept the sales agreement. I called last week to schedule an oil change and had my sales agreement/contract as proof. I arrived, the woman who checked me in was extremely nice. She was very professional and courteous. She pulled my vehicle in right away and walked me to the waiting room. Normally it takes up to two hours for the oil change. I wait as I don't have other transportation, plus I live in Anderson, MO. She told me the vehicle would be ready at 8:15 am and it was ready at 8:25 am. I was shocked and pleasantly surprised! On top of the great customer service, I checked out to pay for the engine additive and they didn't even mention the Engines for Life contract. I was ready for a conflict but thankfully the new dealership honored it with no issues or hassel. Thank you making my life a little easier and better on this day and going forward with each oil change! More