Landers Chevrolet Cadillac of Joplin

Was good Professional and friendly He kept me informed on what was going on and when it would be done. He explained the recall to me and answered my questions Professional and friendly He kept me informed on what was going on and when it would be done. He explained the recall to me and answered my questions. More

Business logoDealership Satisfaction SurveyThank you Business logo Dealership Satisfaction Survey Thank you for your participation! Let the world know. Was told by gm customer service to be at the de Business logo Dealership Satisfaction Survey Thank you for your participation! Let the world know. Was told by gm customer service to be at the dealership at 7 that they would take my 2018 gmc sierra and I would be able to get a loaner truck for the weekend. Google says you open at 730 your website says 7 and your door says 8.... We were there at 7. The bay opened at 740. We spoke to Kasi. Explained the air was out we were told to come and that we needed a loaner and wanted to drop off the truck. The truck is 2 years old and the ac is out on memorial day weekend we had a boat we needed to haul home. Kasi was less then professional telling us we were told wrong and that they were swamped couldn't help us and treated us like we were stupid. She also told us there was no way they could do anything until Tuesday and that because it wasn't a safety concern they wouldn't even consider helping us or giving us a loaner. We left, i called gm customer service again... the lady told us she had dealerships that were opened but no one was answering the phones..... We drove home and decide to head for the lake in our other vehicle on our way out of town we decided to call landers to schedule an appointment for Tuesday as the service tech had told us hatefully. To our surprise the scheduling lady at landers told us that they had availability at 9:45 and we could come drop the truck off. So we turned around drove back home got the truck and went back to landers. You can imagine the surprise on the techs face when she seen us again after telling us there was nothing she could do to help until next Tuesday.... She threw her self in her seat jerked out a tag and keys and said we could have a loaner truck but SHE wouldn't allow us to tow with it. Lol I assured her that we didn't need one now... but I was think to myself wow 4 hours ago there was no way you could get us in and there was no way we could get a loaner truck for the weekend. Amazing how that all changed.... Kasi and Tom the older gentleman that she clearly gossiped to about us. Were less then professional letting us know they would never get to our truck today and they were just so busy there was no way. Even though the scheduling person assured us it was a 4 to 6 hour turn around which would mean that in fact they would get to it today. About 30 minutes after we dropped it off they called and had a diagnosis. A few hours later the truck was fixed. Kasi left the keys in it for us so we could come back and get it after they were closed. She was much nicer on the later half of the whole experience... We were charged almost 1000 dollars... The bill we seen when we agreed to pay was not itemized. When we did get the bill I noticed that we were charged for 68.... 68 units of refrigera 8.800 n thats nearly 200 dollars. No break down on cost of labor per hour and how many hours were spent on it. More

Everyone is always friendly, very educated on what is going on, and always good about telling you what’s due on your vehicle with next visit. Great Service and don’t have a long waits! going on, and always good about telling you what’s due on your vehicle with next visit. Great Service and don’t have a long waits! More

Good people. Took a little longer than expected but overall it was a good experience. They tried their hardest to get me in the vehicle I wanted. It work so they are doing something right. overall it was a good experience. They tried their hardest to get me in the vehicle I wanted. It work so they are doing something right. More

We purchased a new Cadilac I I had called the dealership about a car on their lot, and was most pleased about the response on that call. We drove up to Joplin, from Bella Vist I I had called the dealership about a car on their lot, and was most pleased about the response on that call. We drove up to Joplin, from Bella Vista Ark. and upon our arrival told the salesman who waited on us that we would like to Look at the Vehicle He Mark Tackkett was very helpful pulled the car up to the front door. and spent a good amount of time explaining the different accessories and the car itself he was most helpful. The finance manager Tab Bluejacket was helpful and easey to work with, All in all it was one of the better times .I have had in purchasing a vehicle down through the years. I am 85 yeas old so have purchased a lot of vehicles I would give the personnel I worked with a superior rating, Byron Phillips Bella Vista ark More

Awesome salesman They never came out and followed us around. They let you look on your own. When I was ready for assistance their salesman Johnnie "BATMAN" was extreme They never came out and followed us around. They let you look on your own. When I was ready for assistance their salesman Johnnie "BATMAN" was extremely helpful. We told him wanted a used vehicle and what we were looking for. He never tried to steer us toward anything else. One of the best experience we have ever had with purchasing a vehicle. We will defiantly be back when we are ready for the next vehicle. More

They were amazing and easy to work with! Love my car!!!! will definitely be back and sending everyone I know! Also very quick compared to other places I’ve been! will definitely be back and sending everyone I know! Also very quick compared to other places I’ve been! More

Wonderful and very helpful. Wasn’t too pushy and was so very knowledgeable about the trucks we were looking out. Went the extra mile in every way possible and allowed us to leave with a smile on our face. very knowledgeable about the trucks we were looking out. Went the extra mile in every way possible and allowed us to leave with a smile on our face. More

Quick and Easy Bobby Mac was fantastic at handling the paperwork and getting my husband into the truck that he really wanted. We are extremely satisfied with the tru Bobby Mac was fantastic at handling the paperwork and getting my husband into the truck that he really wanted. We are extremely satisfied with the truck and shopping experience. More

The gentleman in the service department was kind and helpful. Thanks for a stress free oil change and tire rotation. Thankful for discount service offers on the website. helpful. Thanks for a stress free oil change and tire rotation. Thankful for discount service offers on the website. More