Landers Chevrolet Cadillac of Joplin

Worst car buying experience, EVER! Would never recommend this business to my worst enemy. Hands down the most unprofessional,disrespectful, pushy salesman by the name of Jarrett! Please Would never recommend this business to my worst enemy. Hands down the most unprofessional,disrespectful, pushy salesman by the name of Jarrett! Please take your hard earned money elsewhere! More

I got told they don't "practice selling cars" I wouldn't recommend this dealership just for the simple fact that I got told they wouldn't "practice selling cars". I had went in there and talked to I wouldn't recommend this dealership just for the simple fact that I got told they wouldn't "practice selling cars". I had went in there and talked to a sales guy, and filled out the credit app, then explained to him that I was going to look and for sure pick out the car I like, and come back with my boyfriend a couple days later to buy. He informed me that they don't practice selling cars so since I wasn't buying THAT day, he wouldn't help me. He told me to go look on the lot and if I have a question he'd answer it. I also got told that we aggravated him because my boyfriend wasn't present at the time, so my trip there was pointless. That was my first time going in there as a new car buyer and I will never go back to buy from them. More

They'll rip you off with free tires Their tires for life is a rip off you have to buy the first set and then run them bald in under 7500 miles impossible for anyone to do. In short you'l Their tires for life is a rip off you have to buy the first set and then run them bald in under 7500 miles impossible for anyone to do. In short you'll never get them free. Go to Mayes or even to a buy here pay here at least their up front with shadiness. More

Crossroads Chevrolet Joplin MO Crossroads Chevrolet delivered the Van I purchased sight unseen. Which I never had agreed to in the many vehicles I have purchased in my life time. Crossroads Chevrolet delivered the Van I purchased sight unseen. Which I never had agreed to in the many vehicles I have purchased in my life time. With this being stated, I should have continued to walkout their doors with my first intuition. The sales department attempted to deceive me with their first offer. That's when I walked out. Before I could leave; this young man had hurriedly followed me to my vehicle and stopped me before I drove off. He stated that he is the sales manager and he could help me with everything from this point on. This young man located the passenger Van in which I had been searching for. He explained the Van is located in Oklahoma and he could have it at their dealership within three days. He also stated that I needed to sign the contract to confirm that we had a deal so he was able to present this to the owner of Crossroads for the approval to purchase the Van from the auction. I explained to this young man I do not sign vehicle purchase contracts without inspecting the vehicle first. He stated, I should trust him and that the vehicle is clean and has less than 20,000 miles on it. He then reminded me that the vehicle has the factory warranty with the addition to Crossroads Chevrolet will offer tires for life as long as I own the vehicle with an addition to oil changes as well. I signed the contract. This played out to be a colossal mistake! When I arrived to finalize the deal the young man brought the Van up front and parked it in the shade. The young man gave me the keys and thanks me for my business. As I was approaching the Van, I noticed that the Van had been side swiped on the driver’s side. I am not talking about a few scratches! Starting about 30 inches beyond the driver's door and midway in the panel is a side swipe dent bad enough that you are able to see the structural side beams of the Van. I quickly asked this young man about this damage. He stood there and tried to convince me that he never noticed the damage. He stated he would take care of it with no problems. I continue to inspect the Van and noticed that the factory trailer hitch had been removed. I asked this young man where the trailer hitch was. He said he did not know anything about the trailer hitch. He stated that the dealership is able to install a new trailer hitch for the cost of $400.00. The purpose of this statement, if you plan on buying a vehicle from Crossroads Chevrolet, I would recommend that you visit a different dealership. In the event you do visit Crossroads Chevrolet, be sure to don your prophylactic body suit! Crossroads Chevrolet had no intention of installing tires for the life of this vehicle. They may own up to their life time oil changes but I am sure they will create a mechanical issue with your vehicle somehow so in which they can keep their doors open and their mechanics working. In summary do not trust them! The thieves they have representing them is who they are. They had no intention of servicing this Van, tires for life. They accomplished what was necessary to sell a vehicle. With the damage to the side of the Van and the trailer hitch being removed. Crossroads Chevrolet instilled a deliberate mistrust issue so I would never bring this Van back for what they had sold it on the promises of. More

shady dealership I went in to buy a truck the salesman sit there and lied to me the whole time about price of truck and rebate info saying you can get all rebates and I went in to buy a truck the salesman sit there and lied to me the whole time about price of truck and rebate info saying you can get all rebates and and bonus cash rebtes with gm financing trying to switch numbers around on paper to make it look like you were getting them then they come at me with outragous intrest rate so they can get a kick back from finance company on the deal wouldn't even waste time going to this dealership for anything More

What a pleasant buying experience Appreciate no pressure sales. Everyone works well as team from online to sales finance and customer rep. At end. What a pleasant buying experience. De Appreciate no pressure sales. Everyone works well as team from online to sales finance and customer rep. At end. What a pleasant buying experience. Definetly have my loyal business. More

We came in the dealership and was greeted very warmly. They asked what we were interstested in we told them and they were very very helpful. We choose the truck and filled the and was greeted very warmly. They asked what we were interstested in we told them and they were very very helpful. We choose the truck and filled the papers out and we were off. We will tell all our friends and family about the great deal we recieved. Thank you so much. More

Staff was very professional and efficient . I was in a hurry and they did everything they could to get everything completed as quickly as possible. I would highly recommend this dealership. . I was in a hurry and they did everything they could to get everything completed as quickly as possible. I would highly recommend this dealership. More

Horrible customer service. Not a comfortable place to shop. If you read my review, you will see that it is similar to others' experience with this dealership. I found a vehicle on their website, used their "che If you read my review, you will see that it is similar to others' experience with this dealership. I found a vehicle on their website, used their "check availability" option, and shortly received a message from a sales rep telling me that it is available. We decide to make the 1.5 hour drive, when we arrive the saleman are all over the parking lot like vultures, stopping people as they are just driving around to look. I get stopped by one salesman and I tell him who I'm there to see. He tells me to pull upfront, and that he would get her. I'm waiting, then have a different guy come up to me telling me that he works with her, and that he has bad news. He proceeds to tell me the vehicle had just sold an hour ago, which would've been around the same time that I am getting messages asking if I want it detailed before I get there, am I getting close, etc. This guy takes me into his office and starts showing me vehicles that don't have the same options and are more expensive. All I can think is that they lured me down there with one vehicle, then tried to sell me a more expensive one. At that point I'd had enough and left the dealership. Shortly after leaving I get a call from the Internet director (Ted). He tells me that he can try to find me a like vehicle to earn my business. I told him that I wanted the one that I just drove all the way for. Ted tells me sorry, they don't hold any vehicles. I asked him why they don't hang onto a vehicle for someone that is coming from out of town. Ted tells me that if I wanted a vehicle held, that I should've offered to pay a deposit, that it's not their responsibility to ask people to leave a deposit, and that they are going to sell any vehicle to the first person to come along, whether someone is on their way or not. Ted was making wise cracks so bad that I actually felt like he was trying to make me even more upset. I asked him why I couldn't have at least got a call, prior to my arrival, and I get silence on the other end. I'm just sure that I received no call, because they just wanted to get me in there, to try to talk me into another vehicle, since the one advertised was all of a sudden unavailable, on a Saturday evening close to 6 pm. Ted was being so rude that I said I would be leaving a review and he tells me "good" "great" "go for it"..not caring at all. I WILL NOT do business with this place, EVER. HORRIBLE CUSTOMER SERVICE. More

Wanted to buy a new car from the local Chevy dealer but. I was already financed and ready to buy a new car. After shopping around a lot I had narrowed it down to one on Crossroads lot. The salesman was very I was already financed and ready to buy a new car. After shopping around a lot I had narrowed it down to one on Crossroads lot. The salesman was very friendly, but when it came down time to deal with the price, I felt very ripped off when it came to my trade (and I'm not unrealistic either; I was going by Kelley Blue Book) and was even willing to go down a little bit. I feel Crossroads has the attitude that they are the only Chevy dealer in the area (there is one in Neosho and two nearby in SE Kansas so not sure why they feel that way). I was able to call around and easily found the exact same car for a lower price (saved about $2,000) and got a better rebate (an additional $500!). They also didn't tell me that since i was a current Chevy owner and on the Manifest list for Chevy that I could get an extra discount, even when I asked about this. I think they were shady and I'm glad I purchased the car from another dealer in Kansas. More