Land Rover Encino - Service Center

Call back from Service I have been going to this dealership for years. We had an 06 SC Range Rover and now have the 2012. We received the recall for the airbag and its time I have been going to this dealership for years. We had an 06 SC Range Rover and now have the 2012. We received the recall for the airbag and its time for service. Our adviser Russ either retired or just left, but now I can;t even get a call back, My wife has left 2 messages and I have left 2. Every time we call, it seems like they don;t have enough staff, because I can never talk to anyone that can actually set my appointment. Hopefully they get their stuff together because the run around to get to a service adviser is ridiculous. More

Do yourself a favor go to another dealership!!! (unless you like to be patronized, lied to, told nothing is wrong with your vehicle until the warranty is over) I have an 06 LR3, the worst car I ever bou you like to be patronized, lied to, told nothing is wrong with your vehicle until the warranty is over) I have an 06 LR3, the worst car I ever bought. it breaks down on it's own, in the driveway!!!!! to make matters worse, the dealer and LRNA does not even stand behind their brand. I'm about to take the car back to LR of encino. They worked on it two weeks ago and $700 cost later, the warning re-appeared again on the "i" dashboard. The only reason it's going back to that excuse of a dealership is to rub it in their face on how pathetic of a bunch they are. I'm still surprised that that dealership or LR in general still in business..... few of my friends wanted to buy a LR, word of mouth is very powerful.... I advise them against it and explain to them the headache and money wasted. 99% of them change their mind and go for MBZ or even Japanese SUVs..... Last word of advise....DO NOT BUY A LAND ROVER....IT IS A MONEY PIT More

I have been an oner of Land Rover vehicles for over 10 years and never have I received such awful service from this individual. His unpleasant demeanor made me decide to not purchase yet another vehicle years and never have I received such awful service from this individual. His unpleasant demeanor made me decide to not purchase yet another vehicle from the Land Rover Encino. He belongs in a Chevy truck dealership rather than a Land Rover dealership. More

Land Rover Encino has a great location; close to celebreties & if you happen to be one, you will be treated well, as I have witnessed. I am amazed that anyone would continue to deal with this dealer celebreties & if you happen to be one, you will be treated well, as I have witnessed. I am amazed that anyone would continue to deal with this dealership, but for convenience. They attempted to fix the little door that covers the gas tank 3 times, and the same with the horn - the small spring poppd out 5 times; these issues were NEVER resolved by LRE, but by a very competant local mechanic. WELL WORTH THE DRIVE TO GO TO THOUSAND OAKS, IF YOU WANT TO HAVE A PLEASANT EXPERIENCE. I HIGHLY RECOMMEND DAVE BOUCHARD IN THE SERVICE DEPARTMENT; KNOWLEGEABLE, FRIENLDY AND VERY SERVICE ORIENTED. Arlene Grant Sediqzad More