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Land Rover West Houston - Service Center

Katy, TX

4.7
207 Reviews

207 Reviews of Land Rover West Houston - Service Center

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July 11, 2023

Service was managers by Michael, top shelf all The way. Great communication, on time, on schedule, nice area to work while I wait. They also sent a video link from the mechanic who explained the checks he More

by Neil
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Nguyen
Jul 15, 2023 -

Land Rover West Houston responded

Hi Neil, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

July 10, 2023

They are quick, professional and very knowledgeable. They have been very helpful in helping me with my vehicle! More

by jessicamw2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Morris Zelaya
Jul 13, 2023 -

Land Rover West Houston responded

Hi, thank you for your positive review. We're happy to have been of service to you. Thank you so much for being one of our valued guests and we look forward to your next visit!

July 09, 2023

Land Rover west Houston have a very prompt service center. I love the fact that they text you with updates or if they have questions. More

by ddk8201
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis, Aaron
Jul 12, 2023 -

Land Rover West Houston responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

July 04, 2023

The service staff is very polite. But don’t expect your time to be respected. More

by Customer 71
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Zelaya, Morris
Jul 06, 2023 -

Land Rover West Houston responded

Hi, we regret your experience with us here, but are glad you brought this to our attention. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (281) 305-8906. We hope to hear from you.

June 14, 2023

I was on a mission and your Team Jay came to my rescue. Services was on time. Thank you so much everyone…., More

by lightatmosphere
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jay
Jun 19, 2023 -

Land Rover West Houston responded

Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!

June 12, 2023

I had a very pleasant experience with Michael Nguyen when brining my Velar into the dealership. He was very thorough when reviewing the issue and made recommendations to sustain the life of the vehicle's ba More

by RJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Nguyen & Matt(technician)
Jun 15, 2023 -

Land Rover West Houston responded

Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!

June 12, 2023

I just picked up a 23 RRS and dealing with Julio has been nothing but a pleasure. The service department is really great too. I highly recommend seeing Julio and the team for any of your JLR needs! More

by J Moore
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julio
Jun 15, 2023 -

Land Rover West Houston responded

Hi, thank you for your positive review. We're happy to have been of service to you. We appreciate your recommendation of Land Rover West Houston and we hope to be of service again in the future.

June 06, 2023

Excellent service from Michael Nguyen… Always courteous and transparent as to what’s going on with my vehicle More

by Goddessrose1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Nguyen and Ahmed
Jun 09, 2023 -

Land Rover West Houston responded

Hello, we're happy you found our staff to be so supportive during your experience here at Land Rover West Houston. Don't hesitate to call us if you ever need anything. Be safe on the road!

June 06, 2023

The staff was extremely friendly and helpful. Brady went above and beyond as always. JP was extremely knowledgeable and a delight to talk with. More

by tina.landrum
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brady, Mike, JP
Jun 09, 2023 -

Land Rover West Houston responded

Hi, we're happy you found our staff to be so supportive during your experience here at Land Rover West Houston. If you need more help, our team is available to talk -- safe travels!

June 05, 2023

Schedule process was easy and fast, the facility was clean and offered snacks and drinks, and offered car loans or shuttle More

by Edson Rosales
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Nguyen
Jun 09, 2023 -

Land Rover West Houston responded

Hi Edson, we are pleased to hear you had such a positive experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!

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