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Land Rover West Houston - Service Center
Katy, TX
207 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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207 Reviews of Land Rover West Houston - Service Center
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November 05, 2022
This place is poorly run. It took 3 1/2 days to run a diagnostic w no communication after they told me it will take one day only. Then, their service advisor tells me I have t It took 3 1/2 days to run a diagnostic w no communication after they told me it will take one day only. Then, their service advisor tells me I have to pay $3500 in fees to fix a coolant leak as it’s not covered by my CPO warranty. I didn't believe him & had the Range Rover towed to Jaguar Land Rover North & they agreed the coolant leak was the issue. However, it cost $945 to fix & the parts & labor were all covered under my warranty. The service people at the North location admitted something seemed fishy & the rep Jose Boscan who tried telling me that certain parts weren’t covered was clearly lying. Also, after I kicked up enough fuss about their diagnostic fee of $400 because I was getting the vehicle fixed under warranty elsewhere, isn’t it funny they then decided ok u don’t have to pay us & we will eat it. They ate it because they knew I was bringing it to a reputable dealer & they got caught & they knew it would be covered & they didn’t want more problems. I will be filing a claim w the TX attorney generals office & speaking with leadership at Corporate. If I didn’t have enough sense to speak to a different dealer, a reputable one, I’d have paid almost 4K to these people. Imagine how many older people or even very young people they do this to & take advantage of. Lastly, their communication w me was 99% over text. No calls, no relationship experience - just texts with their invoices telling me to pay their fees or my engine might blow up. That was Jose Boscan’s scare tactic. I’d love for him to post a reply as I have all his texts & would be glad to post them all & fully expose him so everyone can see how this guy & this crappy dealership try & scam people. He told me he’s been doing this job for 20 years when I brought the car in … Well, maybe corporate should know - maybe he’s been doing this job for 20 years too long. Terrible scam artist & totally caught. Out of principal, I will get this in front of corporate. It’s not right what they’re doing to people. More
by DMart
Employees Worked With
Jose Boscan
October 29, 2022
Complete lack of customer service. Scheduled a service appointment at 10am. Spoke with the service desk 5 minutes prior to the appointment time and was asked to wait in the lobby an Scheduled a service appointment at 10am. Spoke with the service desk 5 minutes prior to the appointment time and was asked to wait in the lobby and they would be right with us. 30min later, no help, spoke with the desk agent again and was told Jose would help us in just a minute. 20 minutes later, Jose asks to move our car. We asked if we could be helped and were told, after 50 minutes from our prescheduled appointment, that he was busy with someone else. Decided not to make a scene or speak with the service manager since he also spoke with everyone except us. Will bring our business elsewhere. More
by Dlots
Employees Worked With
Jose
October 25, 2022
Morris in service department does know how to treat his customers well. The entire experience from buying car to utilizing service was excellent. customers well. The entire experience from buying car to utilizing service was excellent. More
by shawnchoudry
Employees Worked With
Lisa Parasrami
October 04, 2022
My vehicle was serviced at Land Rover West Houston with professionalism, courtesy and care. I appreciate the direct feedback and communication from my service advisor Morris. Morris is an expert with Land professionalism, courtesy and care. I appreciate the direct feedback and communication from my service advisor Morris. Morris is an expert with Land Rover service he was very tentative with providing me with a detailed video and description of the services recommendations for my vehicle. I can appreciate his honesty. I will continue servicing my vehicle at Land Rover West Houston with Morris as my service advisor. More
by saksimon@me.com
Employees Worked With
Morris
