Land Rover Virginia Beach

Land Rover LR4 - unethical and immoral After the water pump died on my LR4 while I was in the VA Beach area, I had it towed to the closest dealership (Checkered Flag). I was told it would After the water pump died on my LR4 while I was in the VA Beach area, I had it towed to the closest dealership (Checkered Flag). I was told it would be $150 for the initial diagnostics. The next day I received a call from Yara in the service department, and was told that the water pump had blown a bearing, and that when the mechanic tried to manually turn the engine, it wouldn't turn. I was then told that this means that there is a 99.9% chance that the engine is blown, and it would have to be replaced at a cost of $33,000, or they would generously give me $7,000 trade in value. BUT, just to be sure, for $500 they would perform a compression test to see if the engine was salvageable. Well, I know just enough about engines to know if you can't manually turn the engine, it is impossible to do a compression test. After confirming this with two mechanics who work on Land Rovers, I ask Yara how they were going to perform the test. She starts backpedaling, and tells me that while i was on the phone that the mechanic had called her, out of the blue, to tell her that he was able to turn the engine "just a little bit", and that is why he would be able to do the compression test. Clearly she was lying. I ask to talk to the mechanic. She tells me he is working on a car and can't talk to me (even though he had just supposedly called her). I tell her I want to look at my car. She explains that it's been towed to an "offsite facility" at Drivers World where it's being worked on. I ask for the Service Manager, and I'm told he is out today. I look up the address for Drivers World and head there. When I arrive, Todd, the service manager is waiting at the door for me, clearly having been warned that I was coming and informed of the lies that I had been told. He proceeds to tell me that the engine turns just fine when you hit the ignition, and that no one ever had to attempt to manually turn the engine, and that if they had, it would have turned just fine. So I ask him what the $150 diagnostic test had consisted of. At this point, Chris, the mechanic, steps up and lifts the hood. He shines a flashlight in between the engine and the radiator. He asks if I can see the yellow/green residue. I say yes. He replies "That's how I know your water pump blew up". If I hadn't known that it was impossible to perform a compression test when the engine can't be turned, it would have either cost me $33,000 for a new engine, or I would have traded in a vehicle with a Kelley Blue Book value of 28,000 for $7,000. Either way, this dealership was prepared to do the unethical and immoral. More

Doesn't get much better than these folks This dealership was amazing, I'm from Indiana bought Audi S6 from Jason took all of about 2 days. He even took the time to FaceTime me and do thorough This dealership was amazing, I'm from Indiana bought Audi S6 from Jason took all of about 2 days. He even took the time to FaceTime me and do thorough walk through of car like I was actually there. Extremely professional and friendly, when it came to transporting car I have decided to fly and get it myself, Jason text me and said he would pick me up at airport, service dpt made sure vehicle was as good as new before they released it to me. Even though I am 800 miles away I will return to them. Karla in finance was wonderful as well, both should receive commendations and or bonuses, they have gone above and beyond any and all expectations from a car dealership. It almost feels like I have two more family members than someone who I purchased a car from, and I have bought a lot cars. THANK YOU!!!!!!!!!!!!!!!! Please do yourself a huge favor and buy your next car from them! More

Audi service Brought 2012 Audi A6 in for repair under warranty 4 times and and totally disappoint all 4.Contact Audi corp customer relates to address matters.So un Brought 2012 Audi A6 in for repair under warranty 4 times and and totally disappoint all 4.Contact Audi corp customer relates to address matters.So unprofessional and poor knowledge. Never buy another Audi again. Excellent car represent by aggravated staff. More

Service oil change Had Q-5 there three times, first time couldn't finish and had to come back after the weekend on Monday to pick up. Second time took approx 4 hours. Ju Had Q-5 there three times, first time couldn't finish and had to come back after the weekend on Monday to pick up. Second time took approx 4 hours. Just took in for third oil change for appointment at 10AM. Seven hours later, 5PM, I'm finally getting my car. Same service rep every time. Seems annoyed if you ask any questions and assumes no responsibility for delays. I will not return, I'll be driving the additional 20 miles across the bridge to Hampton. Hopefully my business will be better appreciated. Completely unprofessional. It's a shame because the sales dept is awesome, a total disservice to the team. More

A DEAL GONE WRONG CAR DEAL GONE WRONG During the month of June 2014, my wife and I were looking at various new cars to purchase. We had priced out the Mercedes 2014 CAR DEAL GONE WRONG During the month of June 2014, my wife and I were looking at various new cars to purchase. We had priced out the Mercedes 2014 GLK350 and the Acura 2015 RDX. We had already put a deposit down on the Acura 2015 RDX at Hall Acura in Virginia Beach, VA. when we thought we would just look at the Audi Q5 at Checker Flag Audi in Virginia Beach to see if it was in the same price range. Our first visit to the dealer my wife fell in love with the Q5, which had more bells and whistles than we wanted or needed. The salesman, my wife, and I sat down to see what the best deal he could offer us on the car we test-drove. As most people know, the salesman has to get the pricing from the dealer manager. In our case, Mike, was the person that got involved in this negotiation process. We had told both our salesman and Mike that we had a $32000 bank check, our trade in vehicle, and $5000 in cash to pay for the new vehicle. We also told them that we got an “out the door” price from both Acura and Mercedes that would meet these criteria. Mike came back with an “out the door” price that was considerably higher than what we said we could afford. We told them that we understood they could not realistically come close to the price we were planning to pay for a new car and realized we would either have to get the Mercedes or Acura to be with our budget. Mike asked us if he could find a 2014 Q5 that did not have as many options and we were willing to give them a little more Cash down, would we be interested. We told him that could be an option if the Q5 had the list of options that were important to us. We thanked them for their time and went home disappointed, but knew we still had two extremely good cars to select from. We decided to wait to the following weekend to purchase one of the two vehicles we had already priced out. On Wednesday of that week, Mike, with Checker Flag Audi, called my wife to inform her he found a 2014 Q5 in the Washington D.C. area that was the colors she was looking for. It also had fewer options than the Q5 she looked at on Saturday. Mike stated that a white Q5 came in that was similar to the black Q5 and my wife was more than welcome to come in to see if she wanted that one instead of the Black Q5 coming in on Saturday. My wife asked Mike to text the options in the black Q5 car and the “out the door” price they would be willing to sell it for to her. Mike text my wife back, Wednesday evening the “out of door” price for the car and the options in the vehicle. It was going to cost us $6500 in cash, our trade in, and the bank check for $32000. My wife decided to go into Checker Flag on Thursday morning to see what the white Q5 looked like. She was pretty excited to see the car, but it still had a few more options on it that brought the price above her price range. She still thought the black Q5 would be better choice for her. Mike was at the dealership that morning and met with my wife. He once again confirmed the pricing of the black Q5 coming in with my wife. The “out of Door “ price was the same as he text the night before. Mike also said that if we did not like what we saw on Saturday she was not committed to buying it and would not have a problem selling it. Even though we were $1500 over our budget price, my wife would be getting the car she truly wanted. She left the Audi dealer so excited about getting the Q5 on Saturday. THINGS ARE LOOKING GOOD!!! On Saturday, my wife and I went in to look at the car. WE LOVED IT!! We told our salesman to draw up the paperwork on the price Mike had quoted my wife. The salesman got the process going and went out to switch the plates from our car to the new Q5. We were in “The Box” going over the final paperwork when everything went SOUR. We made the $32000 bank check out to Checker Flag, signed the title of the car to give them, and then started to make out the check for the remaining balance. The lady at the desk showed us the amount on the computer screen for the amount we were to make out the check for. OUR MOUTHS DROPPED. The amount due was over by the amount of our trade-in. Mike was asked to come into the office to explain how he arrived at the price he text my wife three times. When he started looking at he numbers he said,” I see MY ERROR”.I deducted the trade-in value of the car in the “out the door” price I quoted you. “I am so sorry” We said,” Not our mistake and we will not pay for your error.” Mike proceeded to talk to his boss the General Manager of the Dealer, John Hall, to see what they could do to rectify the mistake. After about twenty minutes, Mike came back in the room and showed us a piece of paper with an offer they were willing to accept. We were totally blown away that Dealership even had the nerve to bring us another offer. We told Mike that there was no way we were paying for his mistake and to just give our trade-in back to us. We got our keys back and walked out of the dealership fuming inside and totally devastated we were not getting the Q5. It was truly SAD to see a General Manager not stand behind their employee’s mistake and have customers and staff humiliated in the sales process. The question now arose: WAS THIS A MISTAKE OR A SALES TACTIC? It is hard to believe a car dealership would use such a tactic. BUYERS BEWARE!! It is also hard to believe that the General Manager of this Dealership would not step up to back his employee. I would hate to see how their service department handles issues for their customers. I am sure they would not have the customer’s back when a warranty issue came up that the customer needed support from the dealer to get the warranty item corrected. An educational lesson to Checker Flag Audi Dealership; “out the door” price quote is defined as the bottom line price of the car with all destination charges and all sales taxes included in the price Trade-ins, cash down, or loans are NOT part of the “Out the Door “ One final note to the Virginia Beach Checker Flag Audi dealership on customer service. When you have a customer walk out due to errors you have made, a follow up call or letter to them would be appropriate. My wife and I are totally baffled by how this transaction was handled. The people at Checker Flag Audi need to take some serious classes in CUSTOMER SERVICE and NEGOTIATION PRACTICES. Two days after this CAR DEAL THAT WENT WRONG, we purchased the 2015 Acura RDX that the dealer quoted us an “out the door” price that miraculously did not have our trade-in in the “out the door” price. More

A 5 Star Experience Lee Canupp was a pleasure to work with. He was knowledgeable and extremely helpful but not pushy. The dealership as a whole was great and well kept. A Lee Canupp was a pleasure to work with. He was knowledgeable and extremely helpful but not pushy. The dealership as a whole was great and well kept. All the staff were kind and friendly, but Lee really sealed the deal. I would love to work with Lee again and buy another car from him! More