Land Rover Troy - Service Center

HORRIBLE. I REALIZE THEY DO NOT CARE ABOUT THEIR CUSTOMERS. THEY GAVE ME BAD ADVICE AND I PAID FOR A $199 SERVICE I DID NOT NEED. NEVER AGAIN WILL I USE THIS DEALERSHIP CUSTOMERS. THEY GAVE ME BAD ADVICE AND I PAID FOR A $199 SERVICE I DID NOT NEED. NEVER AGAIN WILL I USE THIS DEALERSHIP More

I have been dealing with horrible service from this place from day one !! It was so bad they paid my first month note and promised me a $100 gift card I never received ! I personally refuse to call th place from day one !! It was so bad they paid my first month note and promised me a $100 gift card I never received ! I personally refuse to call the service department I make my husband call now and even he is fed up! We have 3 cars in or driveway 2018 Z06 a 2020 Dodge Ram and my 2018 FPace and the Troy Jaguar dealerships has been my worse experience purchasing and service department to deal with service from day one !! Next time I’ll follow my first instinct and go elsewhere!! I want a new Jaguar this year but they have turned me completely off From the whole brand. Know let see if Brandon will call us make now about my coolant leaking I’m having !! It looks like there a new GM hopefully he can create a culture of great customer service from this staff cause right now they are horrible !! More

Don in the Service Department is fantastic! My Wife and I have only had pleasurable experiences while working with Don. He is cordial and always willing to assist with repair needs. If you ever My Wife and I have only had pleasurable experiences while working with Don. He is cordial and always willing to assist with repair needs. If you ever need any help with your vehicle I strongly suggest you work with him. Thanks Don! More

Murky and sneaky charge for fuel in a loaner I had to take my new Jaguar into the Troy dealership as the CEL came on only 1 week into ownership. I had requested a loaner since the car was going t I had to take my new Jaguar into the Troy dealership as the CEL came on only 1 week into ownership. I had requested a loaner since the car was going to be there for a couple of days (at least that's what they told me). The loaner I received was given to me with 15/16th fuel according to the text message that I received. I was not told exactly how much fuel there was in there in gallons - just the text message saying 15/16. I had visually checked the gauge and it was less than full. 9 days later I'm finally told my car is ready so I go back to Troy having filled up the tank the day before. The rep checks the fuel and says nothing. Now according to the gauge, it was at or very near where I had received it. To me it looked the same. However, apparently they use some sort of software to calculate the fuel used. According to them, I received it with 20 gallons and returned it just over 16 gallons. Now they never mentioned 20 gallons at the start (just the 15/16) and nor did they mention the 16 gallons on return. I had no way of knowing what to return the car with other than the visual gauge in the vehicle (which seemed correct). However, after I leave the service dept, I receive a bill for $14 (including a service charge). Now there is no way the difference between in and out was 4 gallons - at least according to the visual gauge. Now I know that Jags use crappy electronics but I wouldn't expect the gauge to be that wrong. I went back into the dealership to speak with the rep who tells me he'll have the service manager call me the next day. I didn't receive a call so I called back after 2 days. He tells me that the SM is not in and he'll have him call me. This goes on for a week during which time the CEL comes on again (typical Jaguar). So I decided to go to the dealership and speak with the service manager myself only to be told they won't refund the fuel charge. I told him that I had received it with 15/16 fuel and that's what I returned it with according to the gauge. He says No, I used an additional 4 gallons. I told him that there's no way that I used an additional 4 gallons. I also told him that I should have been told how much fuel was in there at the start and he says I was told. I then show him the text message (which was the only 'paperwork' received for the loaner since it's all electronic) and I ask him where it says 20 gallons? He says 'well that's what the software is saying'. I told him that I was not going to pay for fuel that I had not used. So the only way to return the fuel in the loaner is to fill up the tank fully even when you have received it at less than full. Otherwise, they WILL make money off the loaner's fuel level. Rather than have to deal with the issue of another loaner and the murky way in which they charge for fuel by not giving a full tank and expecting a customer to return it based on the internal gauge yet charge according to software that tells them the exact fuel, there was no way I would leave my vehicle there for the CEL again. I told the manager as much but, like a typical service manager, he couldn't care less about whether they lost a service and a sales customer over $14. So now I'll take my vehicle elsewhere and never go to JLR Troy ever again. And since they couldn't fix the CEL, after having had the vehicle for 9 days, I don't have any faith that they'll be able to do so. Meanwhile I'll keep getting charged for the privilege of going back and forth while they try their worst. Way to go Mr Service Manager at JLR Troy. More

Brought my car in the night before for an AM appointment to change windshield wipers and checkup suspension (maybe 1 hour worth of work). Was told car would be done by noon, then by 2pm. Quoted different to change windshield wipers and checkup suspension (maybe 1 hour worth of work). Was told car would be done by noon, then by 2pm. Quoted different price on the phone by Don, and was charged an hour of labor to change 3 wipers....... in addition to the time for the suspension checkup. My car was not ready until 6PM. Phone quote vs store price seems typical based on other reviews of this dealership. They started 'working' on my car at 5PM and actually did less than an hour of work. Don is a joke, and this dealership is generally garbage. More

Typical Practice at Range Rover Troy The service team at the Range Rover of Troy cannot be trusted and is lead by a grumpy service manager. I brought my car in for an oil change, alignm The service team at the Range Rover of Troy cannot be trusted and is lead by a grumpy service manager. I brought my car in for an oil change, alignment and to clear out messages on my dash. Don was nice, polite and got the car into service for me while arranging for me to travel back and forth from my office. I disputed one of the charges on my bill and the assoicate filling in for Don, who was very polite, called Brandon, the service manager. The charge in dispute was in reference to one of the error messages. The dealership claimed that they needed my permission to remove my front bumper to inspect the sensor. If the sensor was bad, they would have to replace the sensor and it would be my bill. I suggest that it should be under warranty but to let me know what the outcome was. The next phone call suggested that the sensor needed to be readjusted. When I arrived to pick up my car...the dealership charged me $540 to take off the front bumper. I disputed the $540 of my ~$1,200 bill and told him I wanted someone else to listen to the screened phone call. He suggested that that was not possible and chuckled when I asked to speak to the sales manager/sales rep that our family knows and has done business with. He then mentioned I would not be able to take my car if I don't pay for the $540 fee which took me over the top. I give him my card...he finalzies and hands my receipt and doesn't hand me back my card. I grab my card and look for direction. ...no comment from either the associate or Brandon. My car is not in the garage but Brandon must've been upset that I was not happy with my bill or the charge. No one suggests where my key or car is. I ask for my key and he says its in the car....I ask where my car is and he points behind me. No direction what so ever as he stands behind an EGO rather than good customer service. Ok....thanks for trying to recitify a bad situation. The associate leads me to my car and I leave. I will not return. More

Larry was extremely helpful with servicing my Evoque coupe. He made sure the crucial servicing was done and offered an honest opinion on the other maintenance. He stayed late & happily went above & beyo coupe. He made sure the crucial servicing was done and offered an honest opinion on the other maintenance. He stayed late & happily went above & beyond for me! Cannot thank him enough! More

Larry is very informative and explained what type of services and why they are required for car. He followed up with service calls. Very friendly and experienced person. Highly recommended. services and why they are required for car. He followed up with service calls. Very friendly and experienced person. Highly recommended. More

Professional and informative Don did a great job of handling the service of my Jaguar I Pace. Always kept me informed of the progress. Car was completed as promised and was clean Don did a great job of handling the service of my Jaguar I Pace. Always kept me informed of the progress. Car was completed as promised and was clean when returned. More