Land Rover Troy

zero star rating. After almost having my vehicle for one month to replace a starter and ignition dock (it took almost two weeks to get them to tell us what the actual After almost having my vehicle for one month to replace a starter and ignition dock (it took almost two weeks to get them to tell us what the actual problem with the vehicle was. It wasn't even looked at for over two weeks). Once they determined what the problem was they said they could install the starter but would have to back order the ignition dock. It could take weeks we were told. We finally got our vehicle fixed because my husband located a part at a dealership in Indiana and had it shipped to us. We delivered the part in three days and the dealership installed for us. However, because we didn't wait weeks for the part to come from God knows where they tacked on an extra $200 plus dollars to labor because it was not their part. I questioned why they did not locate the part as easily as my husband had and we were told that they do not like dealer to dealer transactions because there is no money in it. So apparently they would rather I be without a vehicle for weeks on end rather than order the same part from a Land Rover dealership that had the part in stock. Then to add insult to injury they tack on an additional $240 because we didn't buy the part from them. Unbelievable. I was contacted to take a survey and I honestly told them that I could not give them a positive review. The service manager, Adam Bouchard, was supposed to give us a call according to the person I was communicating with. We have yet to hear from Adam and the person who reached out wanting a positive survey has not responded to our emails of late either. I wish I had my car towed to the Macomb Land Rover dealership rather than the Troy dealership when my car broke down in July. More

Greg was very helpful with my trade in a new vehicle. So happy with my new car! So happy with my new car! More

Land Rover Troy is a clean dealership with quick responses, and kind salespeople. Highly recommend! responses, and kind salespeople. Highly recommend! More

Helped me do a trade in & got me into my new car! Has a lot of knowledge and experience! Great guy! Has a lot of knowledge and experience! Great guy! More

Kris goes above and beyond to help out, very knowledgeable about the jaguar landrover products. I Recommend 100%. knowledgeable about the jaguar landrover products. I Recommend 100%. More

Greg Hooper assisted me with getting a 2023 Range Rover. He was upfront about the production delays from the very start. He was very responsive whenever I reached out with questions. He made the purchasi He was upfront about the production delays from the very start. He was very responsive whenever I reached out with questions. He made the purchasing process quick and easy. I have my vehicle and it was Definitely worth the wait!! More

Service write up person trying his best but actual technicians aren't coming to work and the couple of day service is turning into a week. technicians aren't coming to work and the couple of day service is turning into a week. More

Brian went above and beyond to make sure all my concerns were addressed. Very professional and attentive to calls. were addressed. Very professional and attentive to calls. More

Greg was awesome! My third Range Rover, but first in Troy. By far the fastest and most pleasant experience to date! Thanks! My third Range Rover, but first in Troy. By far the fastest and most pleasant experience to date! Thanks! More

Greg has lots of attitude and made me feel like i didn’t know what i was talking about when i asked questions. We were about to purchase my dads dream car that we finally were financially able to but greg r know what i was talking about when i asked questions. We were about to purchase my dads dream car that we finally were financially able to but greg ruined it. i made 2 hour drive to Troy Land Rover and wasted my time. i hope they can do something about this. i purchased a vehicle through different Land Rover dealership for a great deal! More