Land Rover Troy | Page 8

Salesman showed lack of interest in trying to sell me a car! Didn’t offer a test drive and when I told him I was looking to trade in my Porsche, he said go to the Porsche dealer. car! Didn’t offer a test drive and when I told him I was looking to trade in my Porsche, he said go to the Porsche dealer. More

Greg was very helpful when we were purchasing our new vehicle. He was very polite and efficient! We were in and out of the dealership with our new car, new plate and overall car introduction in about an vehicle. He was very polite and efficient! We were in and out of the dealership with our new car, new plate and overall car introduction in about an hour. We were very pleased with our experience in purchasing the car so quickly. Thanks Greg! More

Kyle came to our house to help me with my new Evoque. He answered all of my questions and pointed out a few things that I didn't know about my new vehicle. This is a great service for Land Rover. Thanks He answered all of my questions and pointed out a few things that I didn't know about my new vehicle. This is a great service for Land Rover. Thanks Kyle. More

It was a pleasure working with Greg Hooper. He provided quick feedback for any questions we had and made the whole buying process much better! He provided quick feedback for any questions we had and made the whole buying process much better! More

Mak is the best of the best! He made leasing and buying a vehicle very easy and he is extremely knowledgeable at his job. He made leasing and buying a vehicle very easy and he is extremely knowledgeable at his job. More

Mak was very attentive! He always answered our calls and our questions on the spot. He always answered our calls and our questions on the spot. More

Greg was wonderful. He spent a lot of time with me when I picked up the car, explaining all the features and setting up the app. He was very patient with all my questio He spent a lot of time with me when I picked up the car, explaining all the features and setting up the app. He was very patient with all my questions. I would 100% recommend Greg and Land Rover Troy. More

Greg kept me informed during the process of ordering and waiting for my new car. He was so helpful and enjoyable to work with. waiting for my new car. He was so helpful and enjoyable to work with. More

zero star rating. After almost having my vehicle for one month to replace a starter and ignition dock (it took almost two weeks to get them to tell us what the actual After almost having my vehicle for one month to replace a starter and ignition dock (it took almost two weeks to get them to tell us what the actual problem with the vehicle was. It wasn't even looked at for over two weeks). Once they determined what the problem was they said they could install the starter but would have to back order the ignition dock. It could take weeks we were told. We finally got our vehicle fixed because my husband located a part at a dealership in Indiana and had it shipped to us. We delivered the part in three days and the dealership installed for us. However, because we didn't wait weeks for the part to come from God knows where they tacked on an extra $200 plus dollars to labor because it was not their part. I questioned why they did not locate the part as easily as my husband had and we were told that they do not like dealer to dealer transactions because there is no money in it. So apparently they would rather I be without a vehicle for weeks on end rather than order the same part from a Land Rover dealership that had the part in stock. Then to add insult to injury they tack on an additional $240 because we didn't buy the part from them. Unbelievable. I was contacted to take a survey and I honestly told them that I could not give them a positive review. The service manager, Adam Bouchard, was supposed to give us a call according to the person I was communicating with. We have yet to hear from Adam and the person who reached out wanting a positive survey has not responded to our emails of late either. I wish I had my car towed to the Macomb Land Rover dealership rather than the Troy dealership when my car broke down in July. More