Land Rover Troy

I bought my Jag in December from Jaguar Troy. They wasn’t able to give me an oil change until the end of February (this was after I reached out in January when I noticed they never changed the oi They wasn’t able to give me an oil change until the end of February (this was after I reached out in January when I noticed they never changed the oil before selling me the car). That was a red flag. They also owed me a new tire pressure monitor sensor. Jaguar Troy finally gave me the oil change and installed a new tire pressure sensor…the tire pressure sensor is faulty again. I came back on a Friday May 5th to get it fixed. So far it’s working. The next day I noticed my speaker in my dashboard was cracked and the dashboard wasn’t properly put back in place. My car was NOT like this when I brought my car in for service that day. I called the service department all day Monday and couldn’t get ahold to any. I called Jeff who’s been assisting me in the service department numerous of times. I left voicemails! No one is reaching back out to me. I finally got ahold to someone who forwarded my call to Jeff. Jeff said “oh yeah I’m in the process of looking into this.”He gave me his email and I forwarded the attached pictures. I’ve since then called him and emailed him and haven’t heard anything back! This is now day 11 since my jag has been damaged by the JAGUAR AND LAND ROVER TROY SERVICE DEPARTMENT and no one will reach back out to me. So now I'm forced to leave this review and many others. Hopefully they’ll understand my frustration with the service department and fix what they damaged. More

Simple, quick process! Love my new Velar! Greg was very informative and helpful through out the process! Love my new Velar! Greg was very informative and helpful through out the process! More

The process was easy. Greg was awesome, will definitely get my next car from him Greg was awesome, will definitely get my next car from him More

My order of. New 23 Velar toot almost a year and Greg kept me updated all along the way. The purchase process was seamless. Everything including the trade in valu New 23 Velar toot almost a year and Greg kept me updated all along the way. The purchase process was seamless. Everything including the trade in valuation was handled remotely. More

Bought an Fpace on 12-23-22. After a few days with the car, realized it needed some warranty work. Took it back to the dealer on 1-19-23. Not a great customer service experience After a few days with the car, realized it needed some warranty work. Took it back to the dealer on 1-19-23. Not a great customer service experience in service. Not kind or accommodating. After voicing my concerns to the service manager, they were a little more flexible in diagnosing and fixing my vehicle. Now here we sit a month later still "waiting on parts" or "waiting on the manager to be in" because no one else knows how to fix a car apparently or schedule an appointment. The entire dealership must shut down because the rest of their staff other than the manager must be incapable of servicing a vehicle. At this moment there is still no resolve and I continue getting pushed. Do yourself a favor, don't buy a unreliable jaguar, and if you do because you believe the warranty will have you covered when repairs are needed, think again, because you'll be blown off for ages. More

Great experience working with Greg and Land Rover. He was very informational about things we did not know about the car. Also the finance manager, Casandra, was amazing as well. Loving my car! Than He was very informational about things we did not know about the car. Also the finance manager, Casandra, was amazing as well. Loving my car! Thanks! More

I am writing to express my disappointment with the recent experience I had at this dealership while seeking service for my car. I was highly frustrated with the lack of attention and professionalism shown by experience I had at this dealership while seeking service for my car. I was highly frustrated with the lack of attention and professionalism shown by the staff, particularly with regards to their inability to answer my questions and provide the necessary parts for my vehicle service. During my last repair visit, I had a number of issues with my F-pace 2017 Jaguar. The cost of the repair of water pump leak and coolant fluids leaking was more than 10% of the care value. I agreed to fix it with this ridiculous cost, but 3 weeks later it is not fixed, I was offered no loaner to use while I am waiting, not even a ride back home after I drop the care. It is hard to get meaningful assistance and I had to call multiple times to have somebody response to my inquiry regarding the status of my car. In addition, I was informed that the necessary parts for my car were not available at the dealership, which caused further delays and inconvenience. This lack of parts and inability to effectively assist me has left me feeling frustrated and unsatisfied with the level of service I received. I have been a customer of jaguar for several years, and I have always appreciated the level of service and professionalism that I have received in the past. This recent experience, however, has left me feeling disenchanted. More

Sales process- excellent and given we did a factory build, outstanding and request communication from the Sales Exec. Kyle was extremely Knowledgeable about all Aspects of the vehicle and was terri build, outstanding and request communication from the Sales Exec. Kyle was extremely Knowledgeable about all Aspects of the vehicle and was terrific to work with! More