Land Rover Troy
Troy, MI
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 10:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
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Showing 394 reviews
The manager called to apologize and I appreciate it. I would give them another chance I would give them another chance More
I had an issue with the speed limiter control on my 2018 Jaguar E-Pace and took my car to the Jaguar Dealership in the Troy Motor Mall in Troy, Michigan. The Service Department, especially service advisor Jaguar E-Pace and took my car to the Jaguar Dealership in the Troy Motor Mall in Troy, Michigan. The Service Department, especially service advisor Jeffrey and his immediate superior, spent a lot of time and effort inspecting and testing the car, reading and analyzing the software engineering codes, and working with me so that I would feel comfortable and safe operating the car. Jeffrey even took the car home with him overnight to experience different driving conditions. My issue was resolved, and I am extremely grateful to Jaguar Troy and give them “Five Stars.” More
Land Rover Troy stepped up and when it’s competitors could not. Jordan A was the real MVP here, going above and beyond to make sure that my calls/emails made that to the right person to meet our needs. could not. Jordan A was the real MVP here, going above and beyond to make sure that my calls/emails made that to the right person to meet our needs. That person was Cassandra C, who was also a pleasure to deal with. She made the transaction absolutely painless; it was handled within a few emails without ever having to set foot inside the dealership. Thank you Jordan and Cassandra, your dedication to providing excellent customer service has earned Land Rover Troy two lifelong customers. More
This place was great, made the process very easy. My guy Jordan was very professional and courteous. My guy Jordan was very professional and courteous. More
My experience at Jaguar of Troy was very good. I met with Joe Triglia and we discussed the vehicle I wanted. I hope Joe can come through for me soon. I met with Joe Triglia and we discussed the vehicle I wanted. I hope Joe can come through for me soon. More
I bought a used car from them out of state and was told it would pass inspection but turns out it had a pile of stuff wrong with it from broken turbo mounts, to suspension work, parking break didn’t work, it would pass inspection but turns out it had a pile of stuff wrong with it from broken turbo mounts, to suspension work, parking break didn’t work, 2 gear synchros nonexistent, sunroof leak. It was 3k in repairs to get the thing on the road and after two weeks of calls with the dealership I’m left with nothing else than this angry post! More
I love my car but I bought my Jag in December from Jaguar Troy. They wasn’t able to give me an oil change until the end of February (this was after I reached out in January when I noticed they never changed Troy. They wasn’t able to give me an oil change until the end of February (this was after I reached out in January when I noticed they never changed the oil before selling me the car). That was a red flag. They also owed me a new tire pressure monitor sensor. Jaguar Troy finally gave me the oil change and installed a new tire pressure sensor…the tire pressure sensor is faulty again. I came back on a Friday May 5th to get it fixed. So far it’s working. The next day I noticed my speaker in my dashboard was cracked and the dashboard wasn’t properly put back in place. My dashboard is lumpy. My car was NOT like this when I brought my car in for service that day. I called the service department all day Monday and couldn’t get ahold to any. I called Jeff who’s been assisting me in the service department numerous of times. I left voicemails! No one is reaching back out to me. I finally got ahold to someone who forwarded my call to Jeff. Jeff said “oh yeah I’m in the process of looking into this.”He gave me his email and I forwarded the attached pictures. I’ve since then called him and emailed him and haven’t heard anything back! This is now day 11 since my jag has been damaged by the JAGUAR AND LAND ROVER TROY SERVICE DEPARTMENT and no one will reach back out to me. So now I'm forced to leave this review and many others. Hopefully they’ll understand my frustration with the service department and fix what they damaged. More
I bought my Jag in December from Jaguar Troy. They wasn’t able to give me an oil change until the end of February (this was after I reached out in January when I noticed they never changed the oi They wasn’t able to give me an oil change until the end of February (this was after I reached out in January when I noticed they never changed the oil before selling me the car). That was a red flag. They also owed me a new tire pressure monitor sensor. Jaguar Troy finally gave me the oil change and installed a new tire pressure sensor…the tire pressure sensor is faulty again. I came back on a Friday May 5th to get it fixed. So far it’s working. The next day I noticed my speaker in my dashboard was cracked and the dashboard wasn’t properly put back in place. My car was NOT like this when I brought my car in for service that day. I called the service department all day Monday and couldn’t get ahold to any. I called Jeff who’s been assisting me in the service department numerous of times. I left voicemails! No one is reaching back out to me. I finally got ahold to someone who forwarded my call to Jeff. Jeff said “oh yeah I’m in the process of looking into this.”He gave me his email and I forwarded the attached pictures. I’ve since then called him and emailed him and haven’t heard anything back! This is now day 11 since my jag has been damaged by the JAGUAR AND LAND ROVER TROY SERVICE DEPARTMENT and no one will reach back out to me. So now I'm forced to leave this review and many others. Hopefully they’ll understand my frustration with the service department and fix what they damaged. More
Dishonest, awful service, terrible communication! If I could give zero stars I would. Melissa and Jay in their service department are incompetent and unethical. I had my 2017 Jaguar F Type in fo If I could give zero stars I would. Melissa and Jay in their service department are incompetent and unethical. I had my 2017 Jaguar F Type in for an engine repair at the end of October, 2022. A fuel injector had failed and was now stuck in cylinder 5. The car has 33k miles on it and is garage kept year round so this was pretty unsettling. The car was finally finished and ready to be picked up 2 months later. I live 90 minutes away and wasn't able to pick it up for a few more weeks due to my work schedule and weather conditions. After I arrived to pick the vehicle up, they pulled the car into the service drive and handed me the keys. I walked around the vehicle to look it over before I drove off and my jaw about hit the floor. There were 2 large spots on the front bumper missing paint!!! I immediately brought this to Melissa's attention, she apologized, and she went to speak with Jay. She came back out to the service drive after speaking with him and told me to take it to my local body shop since I live so far away. She said just to send her the estimate, and they would reimburse me. I graciously accepted that and was on my way, even though they should have fixed their mishap before I even got a chance to see it. Well ... it's been 2 months and they STILL have not made this right. I've called, texted, and emailed both Melissa and Jay weekly for the past two months and finally spoke to Jay, only to be told that the paint was probably damaged before they got the car and that the estimate looked high. Now I'm furious. Then he suggested when I bring it there for my next service (not going to happen) they would take care of it. What??? I said that if the estimate looked high that he should get one from their body shop so I could take it to mine to see if they'd match the quote. That was a week ago. I've called multiple times and left messages with zero response. They damaged my paint, neglected to fix their mistake, told me they would reimburse me to have it fixed on my own, went back on their word, and had the audacity to suggest that the car was like that when they got it. This is by far the worst customer service I've ever experienced. More
Unprofessional is an understatement. The service department is horrible. I drop my vehicle off and never heard from them again. They don’t return phone calls. You better off going somewh The service department is horrible. I drop my vehicle off and never heard from them again. They don’t return phone calls. You better off going somewhere else. More