Land Rover Troy

Brought my car in the night before for an AM appointment to change windshield wipers and checkup suspension (maybe 1 hour worth of work). Was told car would be done by noon, then by 2pm. Quoted different to change windshield wipers and checkup suspension (maybe 1 hour worth of work). Was told car would be done by noon, then by 2pm. Quoted different price on the phone by Don, and was charged an hour of labor to change 3 wipers....... in addition to the time for the suspension checkup. My car was not ready until 6PM. Phone quote vs store price seems typical based on other reviews of this dealership. They started 'working' on my car at 5PM and actually did less than an hour of work. Don is a joke, and this dealership is generally garbage. More

Typical Practice at Range Rover Troy The service team at the Range Rover of Troy cannot be trusted and is lead by a grumpy service manager. I brought my car in for an oil change, alignm The service team at the Range Rover of Troy cannot be trusted and is lead by a grumpy service manager. I brought my car in for an oil change, alignment and to clear out messages on my dash. Don was nice, polite and got the car into service for me while arranging for me to travel back and forth from my office. I disputed one of the charges on my bill and the assoicate filling in for Don, who was very polite, called Brandon, the service manager. The charge in dispute was in reference to one of the error messages. The dealership claimed that they needed my permission to remove my front bumper to inspect the sensor. If the sensor was bad, they would have to replace the sensor and it would be my bill. I suggest that it should be under warranty but to let me know what the outcome was. The next phone call suggested that the sensor needed to be readjusted. When I arrived to pick up my car...the dealership charged me $540 to take off the front bumper. I disputed the $540 of my ~$1,200 bill and told him I wanted someone else to listen to the screened phone call. He suggested that that was not possible and chuckled when I asked to speak to the sales manager/sales rep that our family knows and has done business with. He then mentioned I would not be able to take my car if I don't pay for the $540 fee which took me over the top. I give him my card...he finalzies and hands my receipt and doesn't hand me back my card. I grab my card and look for direction. ...no comment from either the associate or Brandon. My car is not in the garage but Brandon must've been upset that I was not happy with my bill or the charge. No one suggests where my key or car is. I ask for my key and he says its in the car....I ask where my car is and he points behind me. No direction what so ever as he stands behind an EGO rather than good customer service. Ok....thanks for trying to recitify a bad situation. The associate leads me to my car and I leave. I will not return. More

Exceptional service! Mak is very knowledgeable about cars. During my car buying experience I never felt pressured but I always felt valued and appreciated during the entire process. cars. During my car buying experience I never felt pressured but I always felt valued and appreciated during the entire process. More

Greg did an excellent job. He went above and beyond to find the exact Discovery Land Rover I was looking for. During the Purchase/orientation of the car, Greg took a lot of time to go over all of the feat find the exact Discovery Land Rover I was looking for. During the Purchase/orientation of the car, Greg took a lot of time to go over all of the features. I will definitely recommend Greg and Jaguar Land Rover Troy to everyone I know. Nancy Meisnitzer More

Larry was extremely helpful with servicing my Evoque coupe. He made sure the crucial servicing was done and offered an honest opinion on the other maintenance. He stayed late & happily went above & beyo coupe. He made sure the crucial servicing was done and offered an honest opinion on the other maintenance. He stayed late & happily went above & beyond for me! Cannot thank him enough! More

Thanks Greg for making my car buying experience happy and stress free. I can honestly say the main reason, I leased from Jaguar, is because Greg took the time to show me what was available in my price range stress free. I can honestly say the main reason, I leased from Jaguar, is because Greg took the time to show me what was available in my price range. More

F Pace SVR purchase Greg made our purchase the most wonderful experience. He was very understanding and helpful even after my wife had changed her mind at the last minut Greg made our purchase the most wonderful experience. He was very understanding and helpful even after my wife had changed her mind at the last minute from the silver one to the black one! More

Efficient, effective, professional and friendly My experience was great from start to finish. I've purchased or leased many many vehicles over the years. Mak was extremely professional and made th My experience was great from start to finish. I've purchased or leased many many vehicles over the years. Mak was extremely professional and made the entire process very efficient. I would not hesitate to recommend him and the dealership. I could not be more pleased. More

Larry is very informative and explained what type of services and why they are required for car. He followed up with service calls. Very friendly and experienced person. Highly recommended. services and why they are required for car. He followed up with service calls. Very friendly and experienced person. Highly recommended. More

Professional and informative Don did a great job of handling the service of my Jaguar I Pace. Always kept me informed of the progress. Car was completed as promised and was clean Don did a great job of handling the service of my Jaguar I Pace. Always kept me informed of the progress. Car was completed as promised and was clean when returned. More