Land Rover Troy

Mak was amazing he made sure all my questions got answered and I got into my dream truck with great service!!!!! Thank you Mak M. answered and I got into my dream truck with great service!!!!! Thank you Mak M. More

I'm happy to say that my experience with Mr Makky was very pleasant and efficent. I got my new Evoque in about 2 hours! Thank Mr Makky! very pleasant and efficent. I got my new Evoque in about 2 hours! Thank Mr Makky! More

Mak made my lease experience very wonderful from start to finish. He was very knowledgeable and worked extremely hard to give me the best deal possible. Will for sure recommend him to family and friends. finish. He was very knowledgeable and worked extremely hard to give me the best deal possible. Will for sure recommend him to family and friends. More

Greg was a pleasure to work with! Made leasing my car extremely easy especially during this difficult time. Was always accessible and quick to respond with any questions. Highly recommend working with h extremely easy especially during this difficult time. Was always accessible and quick to respond with any questions. Highly recommend working with him. More

Great customer service during these trying times. Mak and the team worked hard to get what I was looking for. Look forward to doing business in the future. the team worked hard to get what I was looking for. Look forward to doing business in the future. More

Don in the Service Department is fantastic! My Wife and I have only had pleasurable experiences while working with Don. He is cordial and always willing to assist with repair needs. If you ever My Wife and I have only had pleasurable experiences while working with Don. He is cordial and always willing to assist with repair needs. If you ever need any help with your vehicle I strongly suggest you work with him. Thanks Don! More

Jaguar XE Purchase Nick and the team were very helpful and responsive from start to finish, they made the entire process simple and easy. I'd highly recommend to anyone Nick and the team were very helpful and responsive from start to finish, they made the entire process simple and easy. I'd highly recommend to anyone in the market for a new or used vehicle. More

Great experience! Greg is very knowledgeable and provided an excellent buying experience. He made sure to follow up with me and answer all my questions without pressuri Greg is very knowledgeable and provided an excellent buying experience. He made sure to follow up with me and answer all my questions without pressuring me into buying a vehicle. He was extremely professional. I would easily recommend him to anyone interested in a Land Rover or Jaguar. More

Murky and sneaky charge for fuel in a loaner I had to take my new Jaguar into the Troy dealership as the CEL came on only 1 week into ownership. I had requested a loaner since the car was going t I had to take my new Jaguar into the Troy dealership as the CEL came on only 1 week into ownership. I had requested a loaner since the car was going to be there for a couple of days (at least that's what they told me). The loaner I received was given to me with 15/16th fuel according to the text message that I received. I was not told exactly how much fuel there was in there in gallons - just the text message saying 15/16. I had visually checked the gauge and it was less than full. 9 days later I'm finally told my car is ready so I go back to Troy having filled up the tank the day before. The rep checks the fuel and says nothing. Now according to the gauge, it was at or very near where I had received it. To me it looked the same. However, apparently they use some sort of software to calculate the fuel used. According to them, I received it with 20 gallons and returned it just over 16 gallons. Now they never mentioned 20 gallons at the start (just the 15/16) and nor did they mention the 16 gallons on return. I had no way of knowing what to return the car with other than the visual gauge in the vehicle (which seemed correct). However, after I leave the service dept, I receive a bill for $14 (including a service charge). Now there is no way the difference between in and out was 4 gallons - at least according to the visual gauge. Now I know that Jags use crappy electronics but I wouldn't expect the gauge to be that wrong. I went back into the dealership to speak with the rep who tells me he'll have the service manager call me the next day. I didn't receive a call so I called back after 2 days. He tells me that the SM is not in and he'll have him call me. This goes on for a week during which time the CEL comes on again (typical Jaguar). So I decided to go to the dealership and speak with the service manager myself only to be told they won't refund the fuel charge. I told him that I had received it with 15/16 fuel and that's what I returned it with according to the gauge. He says No, I used an additional 4 gallons. I told him that there's no way that I used an additional 4 gallons. I also told him that I should have been told how much fuel was in there at the start and he says I was told. I then show him the text message (which was the only 'paperwork' received for the loaner since it's all electronic) and I ask him where it says 20 gallons? He says 'well that's what the software is saying'. I told him that I was not going to pay for fuel that I had not used. So the only way to return the fuel in the loaner is to fill up the tank fully even when you have received it at less than full. Otherwise, they WILL make money off the loaner's fuel level. Rather than have to deal with the issue of another loaner and the murky way in which they charge for fuel by not giving a full tank and expecting a customer to return it based on the internal gauge yet charge according to software that tells them the exact fuel, there was no way I would leave my vehicle there for the CEL again. I told the manager as much but, like a typical service manager, he couldn't care less about whether they lost a service and a sales customer over $14. So now I'll take my vehicle elsewhere and never go to JLR Troy ever again. And since they couldn't fix the CEL, after having had the vehicle for 9 days, I don't have any faith that they'll be able to do so. Meanwhile I'll keep getting charged for the privilege of going back and forth while they try their worst. Way to go Mr Service Manager at JLR Troy. More