Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Land Rover Troy
Troy, MI
397 Reviews
Land Rover Troy in Troy, MI treats the needs of each individual customer with paramount concern. We know that you have high expectations, and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence!
Our experienced sales staff is eager to share its knowledge and enthusiasm with you. Stop by today!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 10:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 397 reviews
December 30, 2020
Greg Hooper is great to work with. We have purchased several vehicles with Greg and he is always very informative and knowledgeable. He always explains the transaction thoroughly and accurately. It is a several vehicles with Greg and he is always very informative and knowledgeable. He always explains the transaction thoroughly and accurately. It is a pleasure working with Greg. More
by jcfabiano
Employees Worked With
Greg Hooper
December 28, 2020
I took My Jaguar XF, in for service to get the Transmission Module fixed, which stated; it was on recall but I don't receive the updated service, and was informed by Larry that it would be ready i Transmission Module fixed, which stated; it was on recall but I don't receive the updated service, and was informed by Larry that it would be ready in a few days, then received a call a few days later informing me that the part is on back order. I requested for a loaner car like, I have done in the past and was offered one everytime, but this timr I was informed that none was available for me. I was giving the runaround about this loaner car, my messages was ignored, phone calls was not not returned in a professional time frame, so I had to call again. I was told by Larry that I was next in line to receive a loaner, and was given a date to receive the loaner Nov 11, on this day, I was of course denied. After I didn't receive the loaner on Nov. 11th, I was advised by Larry to contact the Service Supervisor, Brandon. After speaking with Brandon, I felt I was not a priority to receive a loaner car since I had not purchased my vehicle from the dealership. I have never heard of anything like that before especially since I have had loaner cars before in the past from this dealership when I took my car in for service. My Jag was there from Oct 25th to now, and a loaner car was never issued to me, and I really felt it's because I'm a Black African American Male. The reason I say this because I have white friends that goes to this dealership and received great service, and a loaner during the PANDEMIC. and also, due his explanation made no sense to me. On Dec. 24th I received a call from Larry asking me did my car stall when I drove it. I said absolutely not sir, he then stated let me call you back. I received a call back and he stated the battery has died and I need to purchase a new one starting at $400.00. I informed him that was a new battery, but since I wasn't treated with great customer care I'm sure the battery did die. I then requested to speak to Brandon again and he Brandon stated; he understands my frustration, and Jag Corporation should compensate me for the two and 1/2 inconvenience, but the dealership couldn't compensate me at all. I owe 1,600 without the battery. Brandon’s and Larry's indifferent approach quickly let me know they were not committed to the customer service that's expected at a Luxury Car dealership like a Jaguar, When purchasing a Luxury Car I deserve to be treated with excellent customer service at all of the locations.. Just think I'm currently in the market to purchase my 3rd Jaguar, the way I was treated it won't be here. I didn't deserve this Treatment. I'm a loyal customer like everyone else. More
by Lee Montgomery
Employees Worked With
Don Slezinski, Brandon Vidaurri
December 20, 2020
Mak made our purchase so easy & quick! He helped us find exactly what we needed and truly exceeded our expectations! We drove our new vehicle out of the lot the very next day, and we truly couldn’t be any h exactly what we needed and truly exceeded our expectations! We drove our new vehicle out of the lot the very next day, and we truly couldn’t be any happier. I would definitely recommend this dealership to anyone looking for true professionalism & phenomenal service! More
by m.ghaleb01
Employees Worked With
December 18, 2020
Greg’s customer service was flawless. He made my experience easy and enjoyable. Highly recommend. I will definitely be using the services at Land Rover Troy in the future. experience easy and enjoyable. Highly recommend. I will definitely be using the services at Land Rover Troy in the future. More
by Rachelrogers1216
Employees Worked With
Greg Hooper
December 17, 2020
Mak was awesome!!! Very professional, patient and kind!!! I will definitely refer him to friends and family as well be a returning customer!!! Thanks Mak I will definitely refer him to friends and family as well be a returning customer!!! Thanks Mak More
by Mpearson
Employees Worked With
December 01, 2020
Friendly guy very patient wouldn’t leave untill I got the car I wanted for the price tyee wet worked with me I was comfortable with how things went car I wanted for the price tyee wet worked with me I was comfortable with how things went More
by 3stylz
Employees Worked With
Other Employees :
Greg Hooper, James Wawrzyniak, Joan Glass, John Karam
November 28, 2020
Mak was very helpful and knowledgeable. He was very professional as well as accommodating. He took the time to understand what I was looking for, I could not be happier with my purchase :) professional as well as accommodating. He took the time to understand what I was looking for, I could not be happier with my purchase :) More
by nismail1991
Employees Worked With
November 19, 2020
Greg made this extremely easy. He figured it all out and i never had to leave my house. He did the entire transaction by email and then brought the car to my home i never had to leave my house. He did the entire transaction by email and then brought the car to my home More
by wtaubman
Employees Worked With
Greg Hooper
November 13, 2020
Fantastic experience. Greg was a consummate professional. A true gentleman as well! Greg followed up promptly regarding all questions or answers. I was pleased in every way. A true gentleman as well! Greg followed up promptly regarding all questions or answers. I was pleased in every way. More
by Josephbriankelly
Employees Worked With
Mike Alcodray, Greg Hooper
