Land Rover Troy

I came asking questions about a app to remote start my Jaguar F-Type R and Mak customer service was amazing he was on the computer for a long time and when he seen something that didn’t add up he went Man Jaguar F-Type R and Mak customer service was amazing he was on the computer for a long time and when he seen something that didn’t add up he went Manager Brian and they both help me out I appreciate Jaguar of Troy for having such amazing people with great attitudes thank you… More

Worked with Sammi and he was amazing. Gave me several options and closed the deal. Went to look at a Jaguar F-Pace and fell in love with a GMC Yukon. I had been looking all over for one and they had one. options and closed the deal. Went to look at a Jaguar F-Pace and fell in love with a GMC Yukon. I had been looking all over for one and they had one. The finance manager Patrick was a pleasure to work with as well. More

After speaking with Mak who was super helpful over the phone, I drove 3hrs to find a vehicle I searched for 2 months. The car was in immaculate condition. Mak and all the sales people were very friendly a phone, I drove 3hrs to find a vehicle I searched for 2 months. The car was in immaculate condition. Mak and all the sales people were very friendly and willing to help. I’m pretty sure they washed the car a second time. I highly recommend this dealership if you appreciate great customer service. Mak is also a fan of James Brown. Jam! More

I am buying my wife a new car and was considering trading in her Land Rover Discovery Sport for the Range Rover Discovery but my recent HORRIBLE experience with your service department had me order her a new in her Land Rover Discovery Sport for the Range Rover Discovery but my recent HORRIBLE experience with your service department had me order her a new Ford Bronco. I dropped off the Vehicle on a Tuesday and it was supposed to be complete on the following Friday. At 4 PM I called and left a message with my "Service Representative", Mark Anderson and received no response. The following Monday I left a message with the "Director of Service" Brandon Vidaurri, who also refused to return my call. The next day I called and left a message with your "General Manager", who also did not return my call. I finally receive a call from Anderson that repairs are done, and they agree to drop it off at Cranbrook since I was out of town. Later my wife calls, excited thinking I bought her a new car. It seems there was an issue with my vehicle so the dropped off a loaner. At 4PM I call and leave a message with Anderson as to why they didn't bring my wife’s car back. As Usual, NO CALL BACK. The next day I get a call from the person trying to swap out the loaner for our car. NO returned call from ANYONE with an explanation or apology for the inconvenience. On Friday my wife comments that her counsel looks damaged. I looked and saw that the trim piece around the prindle had been improperly glued in place and that the solvent used to clean the mess from trying to improperly fasten it in place had destroyed the trim piece. I called and left another message with Anderson as to the issue. NO RESPONSE. On Monday I email Vidaurri along with photos and he responds that I can bring it in. I let him know I can bring it in Thursday but would need a loaner. NO RESPONSE. On Thursday I go to drop my car off at the dealer but none of the "Service Personnel know about it. They contact Vidaurri who tells them he had planned the loaner for the following Thursday and that he emailed me to that effect. That was not true. Mind you that I have yet to receive a return call from Vidaurri or your General Manager from the messages the prior week. When I asked why the GM won’t return my calls, I was told he was on vacation. The following Thursday I drop of my vehicle and pick up the loaner. No one from the Service Department contacts me for 6 days. On Wednesday I leave a message for a status update on my vehicle and again do not receive a return call. Thursday, Armstrong calls me at 11 AM to let me know my vehicle is ready. I go and exchange the vehicle and the repair was done properly. After ALL of this, NOT ONE RETURN CALL from the GM or Vidaurri. NOT AND EXPLANATION. NOT AN APPOLOGY. NOT A SORRY FOR THE INCONVIENIENCE. I have never seen a more poorly run business. You have tarnished a brand I used to respect. More

This is the second car we have purchased with Mak and he did a great job as always. Very helpful & responsive, top notch service! did a great job as always. Very helpful & responsive, top notch service! More

Brandon and the rest of the staff in the service dept is extremely rude! My vehicle has been at this same dealership for ALL repairs since last year 2020 for the same issue and it's still not fixed, on top extremely rude! My vehicle has been at this same dealership for ALL repairs since last year 2020 for the same issue and it's still not fixed, on top of next being able to get a loaner so I can take my kids to school. I requested to speak with the service manager Brandon to try and get this issue resolved. That was the worst idea ever! He was rude and spoke to me as if I was nothing. He even laughed as he told me that my warranty was going to be voided. I couldn't believe him and how he was acting while talking to me. I felt as though he was doing all of this because I'm a woman of color. I am very disgusted with the lack of service I recieved and will be filing a complaint. More

The service was great. I did not wake up thinking I was going to purchase a Range Rover. Got there around 1:00 and drove home in my new Range Rover around 5:00. going to purchase a Range Rover. Got there around 1:00 and drove home in my new Range Rover around 5:00. More

Greg single handily made my last car buying experience by far the best! From the car being ready at the lobby warmed up even before I reached the dealership, to the no pressure sales approach, justification far the best! From the car being ready at the lobby warmed up even before I reached the dealership, to the no pressure sales approach, justification of the price and walking through all the paper work and finance, made the whole process effortless! From the initial phone call to enquire about the car to driving home with the car took less that 2 hours! More

Mak is a true professional. Seem less transaction. Process was smooth and quick unlike dealership experiences I’ve had in the past. Love the vehicle! Process was smooth and quick unlike dealership experiences I’ve had in the past. Love the vehicle! More

MAK was great every step of the way. Made the car buying process easy. Got me the exact car I wanted. If your in the market for a luxury car or SUV, call MAK! process easy. Got me the exact car I wanted. If your in the market for a luxury car or SUV, call MAK! More