Land Rover Thousand Oaks

Very nice environment, very friendly staff, very easy to work with, and no unnecessary complications. work with, and no unnecessary complications. More

I am a costumer for more than 5 years, and Vitor Avalos has been always competent and polited. I strongly recommend him for services with the car! has been always competent and polited. I strongly recommend him for services with the car! More

Scott was friendly and processed the work order quickly. Service took way longer..supposed to be an hour…was called at 230pm that car was ready….appointment was at 10 am. Valet had difficulty finding car Service took way longer..supposed to be an hour…was called at 230pm that car was ready….appointment was at 10 am. Valet had difficulty finding car so I could leave…had to wait about 10 minutes. I could see car, but then could find no one to tell its location. Someone readjusted my seat and did not put back to original position. I was there for a software update only. More

Victor is always very helpful. I’ve been returning to this dealership for many years and I’ve always been satisfied with Victor. I’ve been returning to this dealership for many years and I’ve always been satisfied with Victor. More

My service rep, André, was in a word, phenomenal. His attention to detail was impressive. Any area of concern was instantly addressed. Land Rover of Thousand Oaks is lucky to have an expert rep like His attention to detail was impressive. Any area of concern was instantly addressed. Land Rover of Thousand Oaks is lucky to have an expert rep like André providing such high-level care and service to customers. I am a long-time buyer of Land Rover vehicles and have purchased them all from Thousand Oaks. Having someone like André ensures that someone like me will return and continue enjoying the great assistance provided by your establishment. Accolades to Land Rover Thousand Oaks and thank you for the wonderful experience. More

Everything was done in a timely manner and my service rep who has taken care of me before was extremely helpful who has taken care of me before was extremely helpful More

Justin was very helpful to accept the Velar for service, offer a detailed report, find the most professional way to handle repairs and keep us up to date offer a detailed report, find the most professional way to handle repairs and keep us up to date More

Friendly, knowledgeable, clean, deliver on time, keep customer well informed,easy to access, great hours customer well informed,easy to access, great hours More

Problem not fixed. Air noise coming from window on new Range Rover Sport. 3 separate visits so far. Air noise coming from window on new Range Rover Sport. 3 separate visits so far. More

The service advisor was misleading and didn’t tell me the truth about my repair, I asked him to replace the emblem on the hood of my car, a couple of days later he called me to inform me that the car is the truth about my repair, I asked him to replace the emblem on the hood of my car, a couple of days later he called me to inform me that the car is ready. I went to pickup the car but to my surprise the emblem was not straight, he agreed to replace it. A couple of days later, he delivered the car but again the 2nd emblem was a bit worst, so I returned the car to try one more time. A couple of days later he texted me that the car is ready, I texted him back if he replaced the emblem for the third time and he replied yes. I went to pickup the car and it looked worse than the previous 2 times until I saw a note in the car to the Bodyshop to adjust the emblem and not to replace it which weakened the adhesive tape behind it and looked horrible but what was so terrible is his manager who chose to support the service advisor and told me to live with it! So I complained to the principal owner of the establishment and the GM but they didn’t reply so I took my complaint to Range Rover corporate and their reply was each dealership is privately owned and all they can do is forward my complaint. Days has passed and replies. More