Land Rover Tampa

We had a poor service experience. Not the first time that the advisors lacked on providing a good customer service. I was there on Monday to drop off the vehicle. Advisor said he re Not the first time that the advisors lacked on providing a good customer service. I was there on Monday to drop off the vehicle. Advisor said he requested a rental vehicle from Enterprise and that it should be ready in 10-15 minutes. After 25 minutes waiting I asked about it and he told me to walk to the BWM building and ask Enterprise (he should have offered to call them , at least). After walking to the BMW building, Enterprise informed that they had not received a request. Advisor was not answering the phone to authorize and we walked back to the Land Rover building when he finally put in the request. He didn’t even apologize. He blamed it on Enterprise. This caused me to be late for school pick up even though I arrived early to make sure I’d leave the dealer in time. Kids were waiting outside of the school when I arrived. The next day I had to place 3 different calls to be informed on the status of the vehicle. Advisor wouldn’t call back, even when service personnel sent him emails. After leaving a message on the manager voice mail, I received a text saying the car was ready. Upon arrival (40 minutes later) the car wasn’t ready yet. Was still being washed and wind shield wipers requested to be replaced, have not been replaced. Advisor personally handled them to be replaced as I waited for the paperwork. Today I found out that two issues the car was having were not addressed, even though the advisor said they were. New windshield wipers (we paid for a replacement) are leaving streaks as the old oneS did. The windshield fluid nozzle requested to be adjusted is still causing the same issue. I called the manager, Sam,and received no answer. I left a message that has not been returned at all. I’m highly dissatisfied with the care and solutions provided at this locations. Mistakes and delays can happen, but a white glove service such as what we expect from a Land Rover experience was not provided. Actually the minimum expected in terms of communication and service completion were not provided. More

Great and friendly customer service. No hassle getting a loaner vehicle. John Scott was great and explained what’s going on with my vehicle. No hassle getting a loaner vehicle. John Scott was great and explained what’s going on with my vehicle. More

Great service and sales Departments friendly staff I would definitely recommend Tampa Range Rover to anyone. would definitely recommend Tampa Range Rover to anyone. More

Great service in all respects. Both the service provided and customer communication. Super pleased. Thank you Both the service provided and customer communication. Super pleased. Thank you More

Mr. Morning was absolutely spot on with his knowledge of my new vehicle. He made suggestions that aided in my building the car from scratch. He also answered every question i had during the entire process. my new vehicle. He made suggestions that aided in my building the car from scratch. He also answered every question i had during the entire process. I must say he is the reason I decided to keep my purchase after the delayed delivery. More

Friendly and courteous. Appreciated the time spent with us to determine our true needs / wants Appreciated the time spent with us to determine our true needs / wants More

Good service. A a a a a a a a a a a a a a a A a a a a a a a a a a a a a a More

Everything handled exactly as planned. Very friendly and quick service. Definitely will visit again for my Range Rover. Very friendly and quick service. Definitely will visit again for my Range Rover. More

Professional, customer focused and friendly! I don’t want to write fifteen words thank you I don’t want to write fifteen words thank you More

My service advisor, John, was great. Everything was very efficient from when I arrived to John setting up a loaner vehicle for me. Everything was very efficient from when I arrived to John setting up a loaner vehicle for me. More