Land Rover Tampa

Since October been having low coolant message I thought they fixed it the first time sadly to say till now I am still getting the same message and my antifreeze level is low terrible service I think after they fixed it the first time sadly to say till now I am still getting the same message and my antifreeze level is low terrible service I think after this experience I will never buy Land Rover again been a customer with Land Rover for over 15 years that’s my second car but I having a terrible time getting them to fix my car I don’t know what to do anymore More

Good experience. Veronica did a wonderful job, love the new SVR. Would recommend to friends. Veronica did a wonderful job, love the new SVR. Would recommend to friends. More

The service was fast. John was very friendly and helpful. It cost less then I expected. John was very friendly and helpful. It cost less then I expected. More

The entire team at Land Rover Tampa is outstanding. The communication through a complex scenario was impeccable. Thank You Ron for connecting me to your team and your thoughtful approach. The communication through a complex scenario was impeccable. Thank You Ron for connecting me to your team and your thoughtful approach. More

Excellent customer service , very attentive from service manager to car rental . Pleasure doing business. Thank you manager to car rental . Pleasure doing business. Thank you More

Always great there with very good customer service from everyone. They know what means. Also a very clean facility. everyone. They know what means. Also a very clean facility. More

The staff is very professional and helpful. Ambi in the service department is always wonderful. Our sales person David Freeman is very nice and very knowledgeable as well. Ambi in the service department is always wonderful. Our sales person David Freeman is very nice and very knowledgeable as well. More

Sam in the service department takes care of me every time and I cannot thank him enough! and I cannot thank him enough! More

We had a poor service experience. Not the first time that the advisors lacked on providing a good customer service. I was there on Monday to drop off the vehicle. Advisor said he re Not the first time that the advisors lacked on providing a good customer service. I was there on Monday to drop off the vehicle. Advisor said he requested a rental vehicle from Enterprise and that it should be ready in 10-15 minutes. After 25 minutes waiting I asked about it and he told me to walk to the BWM building and ask Enterprise (he should have offered to call them , at least). After walking to the BMW building, Enterprise informed that they had not received a request. Advisor was not answering the phone to authorize and we walked back to the Land Rover building when he finally put in the request. He didn’t even apologize. He blamed it on Enterprise. This caused me to be late for school pick up even though I arrived early to make sure I’d leave the dealer in time. Kids were waiting outside of the school when I arrived. The next day I had to place 3 different calls to be informed on the status of the vehicle. Advisor wouldn’t call back, even when service personnel sent him emails. After leaving a message on the manager voice mail, I received a text saying the car was ready. Upon arrival (40 minutes later) the car wasn’t ready yet. Was still being washed and wind shield wipers requested to be replaced, have not been replaced. Advisor personally handled them to be replaced as I waited for the paperwork. Today I found out that two issues the car was having were not addressed, even though the advisor said they were. New windshield wipers (we paid for a replacement) are leaving streaks as the old oneS did. The windshield fluid nozzle requested to be adjusted is still causing the same issue. I called the manager, Sam,and received no answer. I left a message that has not been returned at all. I’m highly dissatisfied with the care and solutions provided at this locations. Mistakes and delays can happen, but a white glove service such as what we expect from a Land Rover experience was not provided. Actually the minimum expected in terms of communication and service completion were not provided. More

Great and friendly customer service. No hassle getting a loaner vehicle. John Scott was great and explained what’s going on with my vehicle. No hassle getting a loaner vehicle. John Scott was great and explained what’s going on with my vehicle. More