Land Rover Tampa

Thank you Ambi for seeing us through this event. Seeing a familiar face that knows not only us but our vehicle complete maintenance records was extremely reasuring. Whats up with the men's bathr Seeing a familiar face that knows not only us but our vehicle complete maintenance records was extremely reasuring. Whats up with the men's bathroom. I could not tell what a soap or other products to wash my hands. In light of COVID I preferred to wait outside but my stay was limited because of the limited seated areas. The seated area in the total shade was unkept and in a dampen area adjacent to the garage. The other outside seating area (one of my usual benches at the old LR facility) was adjacent to the freeway and was noisy, yet private and in partially sunny (could be rought in the 99° sun) area. Could you provide a more tranquil space for your guests to enjoy outside?....by the way the fruits gesture in the inside waiting area was good. Staff seemed stuck up or afraid to say good morning or hi to your guest. You could hear a pin drop. Not the greeters, they did their jobs. I wonder what the greeters at VW or BMW or other high end auto center are wearing. Could have dressed a little more formal to impress your LR customers. Finally, it would have been nice to have the vehicle serviced right the first time so I did not have to drive back within minutes to try and have my wheel sensor light turned off. After no avail was told it would cost another $500 to probably get it corrected. Well I was patiently waiting since the morning but, after waiting patiently at LR for over 6hrs, I could not wait any further for the possibility of correcting this faulty event. I unknowingly took home the trash that was left in my back seat area. Happy to report our beautiful vehicle is doing fine despite the hiccups. More

Went in for a recall, took about an hour and a half wait wish I could be paid for my time haha, service was great . wish I could be paid for my time haha, service was great . More

Serviceman explanation and work performed made no sense and price for SUV brand very bad and price for SUV brand very bad More

My experience wasn’t what I expected. The process would’ve gone much better if the communication was of higher quality in the ordering process and if my original sales person was more inf The process would’ve gone much better if the communication was of higher quality in the ordering process and if my original sales person was more informative and responsive. Also, my complaint wasn’t handled appropriately when speaking to the manager about my concerns. However, the process went much better on the day of pick up. The newly assigned salesperson (Veronica) was very patient and was able to make the purchasing of the vehicle go much smoother. More

It was very nice and friendly welcoming atmosphere my sales and Mason Hill was extremely helpful knowledgeable and friendly sales and Mason Hill was extremely helpful knowledgeable and friendly More

Ambi was a great advisor and he provided fantastic service. He was very knowledgeable and helpful. service. He was very knowledgeable and helpful. More

Excellent service, professionalism, expertise and experience. Full transparency and effective communication during the overall process. Thank you so much! experience. Full transparency and effective communication during the overall process. Thank you so much! More

Good customer service everything taken care of that was asked for. Will return to this dealership. Better than Orlando dealership. asked for. Will return to this dealership. Better than Orlando dealership. More

Great people. Great cars. The delivery was thorough but quick and efficient- very happy with the experience. Great cars. The delivery was thorough but quick and efficient- very happy with the experience. More

We all know taking our car to the dealership for service means we're typically going to pay more. However, it also means the customer expects a whole other level of service for me AND my car! I did not get means we're typically going to pay more. However, it also means the customer expects a whole other level of service for me AND my car! I did not get that experience at this dealer. They ignored the "lean cornering" warning, dismissed my concern for a strange sound in my front wheel area, and did not fix the "squeaking" in the suspension. The triangle warning for cornering was never addressed and the squeaking was part of the fix order but not done. Very disheartening and very disappointed considering what I paid for the work that was actually done. I'm emailing the service rep about it, so we'll see what happens. More