Land Rover Tampa

Very attentive. Got us in and out as soon as possible and were very professional along the way. Got us in and out as soon as possible and were very professional along the way. More

Sam is terrific! He keeps us in the loop and always has a great attitude. He keeps us in the loop and always has a great attitude. More

John Scott was excellent to work with. Very easy process and my car is as good as new. I would highly recommend Land Rover Tampa! Very easy process and my car is as good as new. I would highly recommend Land Rover Tampa! More

I never leave bad reviews, but this was the worst/ lack of communication customer service experience I have ever experienced. In fact, this experience has made my husband question if we should stick wit of communication customer service experience I have ever experienced. In fact, this experience has made my husband question if we should stick with Land Rover when we get a new car. - Scheduled concierge service for Yearly Maintenance | Pick up was scheduled for Mon 4/11/22 between 8-10am. - I’m told I’m one of the first pick ups, my service at 11am, and the car would be back to me that night. 4/11 | Monday: - I hear nothing from the dealership during pick up time - 10:15am I call- receptionist tells me they are still picking the car up. So I wait. - 12:15pm I call again- receptionist tells me she doesn’t know what is going on. [Name of my Service Team Member] will call me back. So I wait. - 2:15pm I call again- receptionist tells me someone will call me back. - 4:30pm I call yet again - receptionist tells me [Name of my Service Team Member] will call me back, she isn’t sure why my car wasn’t picked up. She says they will get it in that week. I go ahead and schedule a new pick up time for the following Monday (4/ 18) just in case they don't get it in that week. 4/12 | Tuesday: - No one calls me - 2pm I call to ask what is going on. Receptionist tells me [Name of my Service Team Member] will call me back 4/13 | Wednesday - Zero call back 4/14 | Thursday - In the morning, I FINALLY get a call back- a receptionist calls me “on behalf of [Name of my Service Team Member]” just to say “Sorry, but it looks like you’re rescheduled for Monday.” - I express my frustration and ask for a manager to call me back. Jennifer does call me that evening- and I verbally confirm that the car will be picked up Monday the 25th. ***The frustration is not that a mistake was made in scheduling. It was that I couldn’t even get a call back for FOUR days. I waited around all day Monday to be available for the concierge. All I needed was a phone call saying “sorry” and then a rescheduled. I wish this is where the frustration ends- but it isn’t. ____ 4/18 | Monday - Concierge calls and picks up my car around 9am (concierge was very very nice) - I get a text around 9:50 telling me my new pickup time will be at 11am- even tho concierge has had my car for 2 hours. - I am informed the car needs a new tire, that it should be finished by end of day. - No more updates. In the eventing, I text to see if I’m getting the car back- but no response. 4/19 | Tuesday - CalI back: am told they are still working on the car. 4/20 | Wednesday - No Update 4/21 | Thursday - I text [Name of my Service Team Member] and ask for an update at 10am - He Texts back that it’s almost ready. - Phone call to tell me the car can come back that night. I pay the invoice…. then I realize the invoice is lower than it “should” be. - I request to be called, then confirm it was not serviced. ***THEY DID NOT EVEN SERVICE THE CAR. 4 Full days for a tire change. The entire reason the car came in was to be serviced. Only the tire was replaced. 4/22 | Friday - Car is serviced in the AM and delivered to me that afternoon. TLDR: Simple communication goes a long way with your customers. If I had been told I would have the loner car for the entire week- no big deal. If I had received a call on the day I was scheduled to have the car picked up- with an apology for the mistake- no big deal. This was not one single person’s fault, however, as a whole this was the worst customer experience we’ve ever experienced. One of the reasons we accept that we have to pay over $600 for a simple oil change/ service is for exceptional customer service. That just didn’t happen in multiple areas during this interaction. More

Sam is the best service person I have dealt with there……. A true customer service person! A true customer service person! More

The customer service is appalling. You cannot get a live body. You have to try and contact them for updates. They had my vehicle for almost 2 months from the first instance. The initia You cannot get a live body. You have to try and contact them for updates. They had my vehicle for almost 2 months from the first instance. The initial diagnosis was completely false despite me providing clear guidance as to what the issue was likely to be. After 2 months they replaced the part I suggested was likely the cause. More

Good service. Quick and timely. Recommend tire rotation and checks includes spare. Also, prior to price quote rep should see if vehicle has prepaid signature Quick and timely. Recommend tire rotation and checks includes spare. Also, prior to price quote rep should see if vehicle has prepaid signature service to quote correct cost. More

They are great at taking great care of owner and car. My service specialist is Sam Falbo and he is beyond awesome. This is the only location you should bring your car or truck for service. My service specialist is Sam Falbo and he is beyond awesome. This is the only location you should bring your car or truck for service. More

General lack of communication, particularly with the service center. Of all the Land Rover dealerships I’ve worked with, Land Rover Tampa does not live up to expectations. service center. Of all the Land Rover dealerships I’ve worked with, Land Rover Tampa does not live up to expectations. More

my visit with your dealership was a good one, your adviser was very polite and helpful adviser was very polite and helpful More