Land Rover Sudbury - Service Center

3rd Range Rover Lemon in a row! I recently purchased a 2019 Range Rover. It was my third one in 3 years and I decided to take another chance because I was told all of the known "iss I recently purchased a 2019 Range Rover. It was my third one in 3 years and I decided to take another chance because I was told all of the known "issues" were fixed. They have not been fixed. Within 1,000 miles, this 2019 has all of the same problems as my 2016 and 2017 which were both bought back by Range Rover!!! These vehicles are knowing being sold with problems: Front strut noise, Infotainment system malfunctions, rear back up camera will not shut off when driving down the street, radio comes in and out. Fact is, Range Rover is second to last in satisfaction by JD Power. Only Fiat is worse. Good luck with resale value! Lots of non-returned calls from this service department and Land Rover customer service. Here is the address to initiate the buyback process: Jaguar Land Rover North America 100 Jaguar Land Rover Way, Mahwah, NJ 07495. You may have better luck with Mass Lemon Law. More

Range Rover Sudbury I have a problem...I came in hot and furious and left with the best service I could have ever imagined. Andy the GM and staff will have me coming bac I have a problem...I came in hot and furious and left with the best service I could have ever imagined. Andy the GM and staff will have me coming back lease after lease. They are fantastic and their attention to detail was impeccable. Thanks! JJ More

We have returned to Rusty for our last 9 car purchases. Rusty understands our needs and how they changed when we had kids. He doesn't push things we aren't interested in, but instead goes to work to loca Rusty understands our needs and how they changed when we had kids. He doesn't push things we aren't interested in, but instead goes to work to locate exactly what we want/need. More

Eli provides a professional experience. Thanks to Eli I am getting my Range Rover serviced and to have peace of mind of having excellent maintenance done. Eli is a true professional and is v Thanks to Eli I am getting my Range Rover serviced and to have peace of mind of having excellent maintenance done. Eli is a true professional and is very helpful. More

First Service Appointment As was the case when we bought the car, the service at LR Sudbury was exceptional. Our service associate was great and our sales associate, Rusty Joh As was the case when we bought the car, the service at LR Sudbury was exceptional. Our service associate was great and our sales associate, Rusty Johnsen, checked in during the work and kept it moving along. Great job again! More

Busy Mom 9 years ago, when I was 8 months pregnant with our first child, we started shopping for SUVs. My husband would tease me about getting a minivan. I rea 9 years ago, when I was 8 months pregnant with our first child, we started shopping for SUVs. My husband would tease me about getting a minivan. I really wanted a Land Rover but he thought that I was nuts due to the cost. I convinced him to visit Land Rover, Peabody as we live on the North Shore. They took us for the test ride on the small fake mountain which was fun. We looked at a couple of used LR3s but I wanted something a little newer. While there, I also learned that Land Rover Peabody would not provide a loaner vehicle during service unless I bought a brand new SUV. Then, I found a few sales demos for sale at the Land Rover Sudbury dealership. I was hesitant due to the distance from Gloucester. However, the low mileage on each vehicle was enticing. From our first visit to the Sudbury dealership, I was blown away by their customer service which was markedly different from the North Shore dealer. We bought one of the sales demos, a silver LR3 that I Loved. Sudbury provided a loaner car during each and every service picking up my car in Gloucester while dropping off the loan. My son spends time at MassGeneral for appointments and sometimes overnight visits. More than once, Land Rover Sudbury has met me right at the hospital to pick up my car for service. With young children, especially one with a health issue, knowing I never have to worry about transportation is just amazing. The LR3 did not have a 3rd row therefore I traded it in at Sudbury for a black LR4 that seats 7. Perfect for carpooling and long trips. I call the service department from time to time with inane questions and I'm always struck by their patience and kindness. I called the service department this morning and told Tom that the coolant is leaking. I know that they are booking appointments weeks in advance right now as I originally had a regular service booked for May 29th. But, Tom said "have the car towed in and we will get it in." Just amazing service. When Tally's Towing picked up my LR4 this morning, I explained why we bought the car all the way in Sudbury rather than locally. He said that he finds the folks working there to be polite and friendly to the tow truck drivers as well. When you are working with the public, you are in the people business. Sometimes folks understand that and sometimes they don't. I am very grateful for the Sudbury Land Rover dealership! More