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402 Reviews of Land Rover Sudbury - Service Center
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January 28, 2021
My scheduled service on Jan. 18th for a check engine light for my Range Rover sport HSE was a pleasant experience from start to finish. The Range Rover Evoque loaner was clean and nice to drive. I purch light for my Range Rover sport HSE was a pleasant experience from start to finish. The Range Rover Evoque loaner was clean and nice to drive. I purchased my new Range Rover at Herb Chambers and drive the extra 75 min. instead of 10 min.to Land Rover of Peabody. Tom was very helpful and professional. In a fast-paced business world and with COVID-19, Herb Chambers always “hits the mark” and gets you back on the road very quickly, never leaving you out in the cold. Also, when I picked up my vehicle it was like it was, not only washed but waxed. Very happy I chose Herb Chambers Land Rover of Sudbury. More
by aauterio
Employees Worked With
Tom Shusda
January 28, 2020
Had my vehicle in for routine maintenance and the whole process was extremely satisfactory from start to finish! Will definitely be bringing my vehicle here again! process was extremely satisfactory from start to finish! Will definitely be bringing my vehicle here again! More
by MarkCarraher51
Employees Worked With
Frank Fox
January 03, 2020
2+ Months with No Response on Service Issue The taillight on the Range Rover Velar we leased a few months ago has been malfunctioning (constant strobing, and turn indicator does not function, cr The taillight on the Range Rover Velar we leased a few months ago has been malfunctioning (constant strobing, and turn indicator does not function, creating a safety issue). We called the service dept after Thanksgiving several times to schedule a time for the car to be picked up and for this safety issue to be resolved. After weeks of not getting a reply, we finally called Land Rover USA's customer service department on December 30 and left a message about the poor service we were receiving from the dealership. After four days of no response from LR USA, we called again on January 3. They contacted LR Sudbury and were told they were booked until February. Seriously? We called with an issue at the end of November, and the soonest they can fix it is over two months later? Something VERY wrong there, since we have had excellent interactions with them in the past. This is our sixth Land Rover in 20 years, and if this is the service we can expect, it will be our last. More
by genec
Employees Worked With
Sam (don't know his last name, was assigned to us as service manager)
March 25, 2019
3rd Range Rover Lemon in a row! I recently purchased a 2019 Range Rover. It was my third one in 3 years and I decided to take another chance because I was told all of the known "iss I recently purchased a 2019 Range Rover. It was my third one in 3 years and I decided to take another chance because I was told all of the known "issues" were fixed. They have not been fixed. Within 1,000 miles, this 2019 has all of the same problems as my 2016 and 2017 which were both bought back by Range Rover!!! These vehicles are knowing being sold with problems: Front strut noise, Infotainment system malfunctions, rear back up camera will not shut off when driving down the street, radio comes in and out. Fact is, Range Rover is second to last in satisfaction by JD Power. Only Fiat is worse. Good luck with resale value! Lots of non-returned calls from this service department and Land Rover customer service. Here is the address to initiate the buyback process: Jaguar Land Rover North America 100 Jaguar Land Rover Way, Mahwah, NJ 07495. You may have better luck with Mass Lemon Law. More
by JasonB
Employees Worked With
David Melkonian, Frank Fox
November 26, 2018
Range Rover Sudbury I have a problem...I came in hot and furious and left with the best service I could have ever imagined. Andy the GM and staff will have me coming bac I have a problem...I came in hot and furious and left with the best service I could have ever imagined. Andy the GM and staff will have me coming back lease after lease. They are fantastic and their attention to detail was impeccable. Thanks! JJ More
by Jjsavior22
Employees Worked With
Robert from service dept!!!, Frank Fox, Andy Ham
December 20, 2016
We have returned to Rusty for our last 9 car purchases. Rusty understands our needs and how they changed when we had kids. He doesn't push things we aren't interested in, but instead goes to work to loca Rusty understands our needs and how they changed when we had kids. He doesn't push things we aren't interested in, but instead goes to work to locate exactly what we want/need. More
by Lesliejb25
Employees Worked With
Rusty Johnsen, David Melkonian, Michael Hagopian
December 20, 2016
Eli provides a professional experience. Thanks to Eli I am getting my Range Rover serviced and to have peace of mind of having excellent maintenance done. Eli is a true professional and is v Thanks to Eli I am getting my Range Rover serviced and to have peace of mind of having excellent maintenance done. Eli is a true professional and is very helpful. More
by Joe
Employees Worked With
Elijah Gonzalez
December 15, 2016
First Service Appointment As was the case when we bought the car, the service at LR Sudbury was exceptional. Our service associate was great and our sales associate, Rusty Joh As was the case when we bought the car, the service at LR Sudbury was exceptional. Our service associate was great and our sales associate, Rusty Johnsen, checked in during the work and kept it moving along. Great job again! More
by Satisfied Customer
Employees Worked With
Rusty Johnsen
