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Land Rover Sudbury - Service Center

Sudbury, MA

4.9
402 Reviews

402 Reviews of Land Rover Sudbury - Service Center

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July 01, 2021

Great experience. Friendly staff, helpful, efficient, and thorough. My car was detailed impeccable. Jorge accommodated my personal needs especially for picking up my car. Thank you. More

by christinronzio
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jorge Rivera
Jul 01, 2021 -

Land Rover Sudbury responded

Reviews like this one make our day, Christin! Thanks from the Land Rover Sudbury team!

June 26, 2021

Brought in car for service, my first experience at this location. Greeted promptly and warmly. Professional and to the point. Made it super easy to get into the loaner. Pick up was also easy and they even More

by peter
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Shusda, Jorge Rivera
Jun 28, 2021 -

Land Rover Sudbury responded

Peter, Our team will be so glad to hear they've made this a five-star experience for you! We know Jorge will appreciate the shoutout! We look forward to seeing you at your next appointment! - Land Rover Sudbury

June 18, 2021

My service advisor - Bobby Wendler - communicated regularly, clearly explained all the issues with my vehicle and at no times did I feel that he was pushing unnecessary work which isn’t always the ca More

by Barry B.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bobby Wendler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 18, 2021 -

Land Rover Sudbury responded

Thanks for sharing your experience with Bobby! We're lucky to have him on the Land Rover Sudbury team and are so happy he could take great care of you!

June 03, 2021

Was able to get an appointment quickly (with loaner). Dropping off the car was quick, easy, and they worked with my schedule. Tom was excellent with communication as car was being serviced. Pick up was a More

by MM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Shusda
Jun 04, 2021 -

Land Rover Sudbury responded

This is so great to hear! Our customers are so important to us, so it means a lot when they enjoy their experience with us. We look forward to seeing you again at Land Rover Sudbury!

May 30, 2021

Jorge was the most incredible dealership representative that I have ever encountered throughout my entire auto service relationships and would recommend him over anyone else. Great guy and great personalit More

by cmamo8306
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jorge
Jun 01, 2021 -

Land Rover Sudbury responded

Thanks for the five-star rating and kind words! We're glad to hear Jorge and our service team have made your experience so great! See you next time! - Land Rover Sudbury

May 29, 2021

Outstanding customer service related to routine maintenance. All work done on time as promised - good communication of service requirements. Newly opened service department and showroom gets two More

by A Sudbury Resident
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Shusda
Jun 01, 2021 -

Land Rover Sudbury responded

We are so happy our Land Rover Sudbury team earned your five stars. Thanks so much!

May 28, 2021

Javier Millan was extremely helpful and a great communicator on a service that took 10 days. I would rate his support as a 10 of 10. I will request him next time. More

by joedwyer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Javier Millan
Jun 01, 2021 -

Land Rover Sudbury responded

Thank you for your wonderful review! We're happy Javier made your experience so great and earned a 10/10 for their support! We appreciate you being a Land Rover Sudbury customer and will see you next time!

May 27, 2021

Very responsive and helpful. Made sure I was aware of all work and reached out to provide me every convenience. Super polite and accommodating. Nice people and facilities More

by StephenKnightly7Steve
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Bobby Wendler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Shusda, Frank Fox
May 27, 2021 -

Land Rover Sudbury responded

Thank you for the wonderful five-star review! We're happy to hear that your experience was up to our usual standards! See you next time! - Land Rover Sudbury

May 27, 2021

Great customer service skills. I will like to do business with you in the future, keep up the great work. Just need to pay liitle attention when customer is speaking and give accurate information to the cust More

by Skegbeh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Manny Diaz
May 27, 2021 -

Land Rover Sudbury responded

Thanks so much for the five-star rating! We are so happy our team helped make your experience a positive one and we'll share your feedback with our team! See you next time! - Land Rover Sudbury

May 21, 2021

No such thing as “above and beyond” service. Very poor customer service! Will call at the end of the day to give an update!!!??? Like we don’t need our car!??? More

by mina
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tom Shusda
Jun 07, 2021 -

Land Rover Sudbury responded

Mina, thanks for reaching out to us. We work hard to provide each of our clients with the best automotive experience, but it sounds like we may have let you down. Please reach out and we will do our best to make this better, Michael Knox - General Manager - mknox@herbchambers.com

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