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Land Rover Sudbury - Service Center

Sudbury, MA

4.8
395 Reviews

395 Reviews of Land Rover Sudbury - Service Center

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September 01, 2021

Service department Bobby was excellent. 110% but the salesperson Neil was less than knowledgeable. I knew more than him about the vehicle. He would give me false information. Bobby explained an fixed t More

by Gbutcher
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Bobby Wendler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 15, 2021 -

Land Rover Sudbury responded

Thank you for the review. We appreciate your feedback and will make sure that it gets addressed with the appropriate member of our team. Thanks again and please don't hesitate to reach out if there's anything else we can do for you!

September 01, 2021

I had a great experience working with my service representative Bobby at Sudbury Land Rover. Communication was always available, courteous and friendly. Very helpful with keeping me up to date on my More

by Ranucci
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bobby Wendler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 01, 2021 -

Land Rover Sudbury responded

This is so great to hear! Thank you for your five-star review! We'll see you at Land Rover Sudbury for your next appointment!

September 01, 2021

I am very happy with the service. My car died overnight. I called, they took me right away. The fixed the problem and sent me on my way. Thank you LandRover Sudbury! More

by melissamacdonaldcontracting
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bobby Wendler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Shusda, Frank Fox, Javier Millan, Jennifer Kontos
Sep 01, 2021 -

Land Rover Sudbury responded

Thank you for taking the time to share this experience! We're so glad we could get you back on the road and we hope we can be of service to you again in the future. Take care! - The Land Rover Sudbury Team

August 31, 2021

Excellent customer service from Javier. Polite, friendly and all round professional staff. Car was cleaned nicely upon pick up. Overall service was Outstanding and professional. More

by Chris
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Javier Millan
Sep 01, 2021 -

Land Rover Sudbury responded

We're so happy to receive your positive feedback, Chris, and can't wait to share it with Javier and the team. Thanks for visiting us here at Land Rover Sudbury and please don't hesitate to reach out if we can be of service to you again in the future!

August 31, 2021

Clean, efficient, friendly and service was done in time or faster. The waiting room was okay and nothing special but it was clean. Could use a newspaper for clients waiting More

by David
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew Phillips
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Javier Millan
Aug 31, 2021 -

Land Rover Sudbury responded

Thank you for sharing your feedback, David! We appreciate your comments on our waiting area and will address your comments with our team on ways to improve. See you next time.

August 25, 2021

Very friendly and keep you posted on progress on your vehicle More

by derwood211
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bobby Wendler
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 26, 2021 -

Land Rover Sudbury responded

Thank you for taking the time to review your recent visit with us here at Land Rover Sudbury! We appreciate your positive feedback and hope we can be of service to you again in the future!

August 21, 2021

Great service by Bobby. Great with follow up and communication. Car is now in better condition than before. Bobby stayed in touch with me via text. More

by vdiune
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bobby Wendler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 23, 2021 -

Land Rover Sudbury responded

We're so glad Bobby helped you have a five-star service visit! Thank you for your great feedback and rating! See you at Land Rover Sudbury for your next appointment!

August 19, 2021

Customer service at its finest.Car in and out in 2 Customer service at its finest. Car in and out in 2 days. Clea reliable loaner to use while my vehicle was down. Thanks Land Rover Sudbury! More

by Mkeljikian
Recommend Dealer
Yes
Employees Worked With
Javier Millan
Aug 19, 2021 -

Land Rover Sudbury responded

It was our pleasure to serve you! Thank you for trusting the Land Rover Sudbury team with your vehicle and please don't hesitate to reach out if we can be of service to you again in the future!

August 19, 2021

These folks were courteous and professional to a T, and went above and beyond what we expected. Service was prompt, car was clean, everything was done right. We have been to other LR dealers, and the te More

by Jritzenberg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bobby Wendler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 20, 2021 -

Land Rover Sudbury responded

Thank you for the great feedback and five-star review! We're so glad the Land Rover Sudbury team made this such a great service experience!

August 17, 2021

Great dealership! We broke down on the Pike and we’re towed in in mid afternoon. The service manager Javier and head mechanic Keith got us right in, fixed the problem and had us back on the road by 5pm. More

by LeeD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith Head Mechanic , Javier Millan
Aug 18, 2021 -

Land Rover Sudbury responded

We're so glad to hear we could help you take care of this issue for you! We understand how stressful these situations can be, and we appreciate you letting us know we've helped relieve some of the stress! Thank you for your five-star review! Stay safe!

Aug 18, 2021 -

LeeD responded

I would really like to contact Mr Chambers directly to express my gratitude but it seems the Corp office keeps the number hard to find . Any ideas ? Thanks LeeD

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