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Land Rover Sudbury - Service Center

Sudbury, MA

4.8
408 Reviews

408 Reviews of Land Rover Sudbury - Service Center

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August 16, 2022

Great experience. I was in and out in 10 mins flat and the loaner was ready. Thank you so much! More

by jslevene
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryson Paulding
Aug 16, 2022 -

Land Rover Sudbury responded

It was our privilege to serve you! Thanks for visiting Land Rover Sudbury and please don't hesitate to reach out if we can be of assistance again in the future!

August 16, 2022

Bryson is always helpful and willing to assist with any issues. I had a few issues and he worked with me until everything had been resolved. More

by Rachel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bobby Wendler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Javier Millan, Bryson Paulding, Ryan Yeomans
Aug 16, 2022 -

Rachel responded

Bryson is always helpful and willing to assist with any issues. I've been in a few times recently and he helped me resolve everything from a new tire, to getting my car ready for a long trip.

Aug 16, 2022 -

Land Rover Sudbury responded

Hi Rachel! Thanks for this wonderful review. We're glad to hear that Bryson could assist you during your visit here with us. We hope to continue to see you back for all of your future automotive needs! -Land Rover Sudbury

August 03, 2022

Bryson, Bobby, Aya at the service advisors/ Manager are great. They helped me with all the issues, Superb job! Wonderful staff! More

by Ej
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bobby Wendler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aya Badreddine, Bryson Paulding
Aug 08, 2022 -

Land Rover Sudbury responded

We are so proud of Bryson, Bobby, Aya, and the rest of the team for improving this situation for you, Ej! Thank you for updating us on this experience and for letting us help find a resolution! We hope to see you again next time! - Land Rover Sudbury

July 21, 2022

After an original delay in service / nobody wanted to call me back - I received excellent service from Aya. More

by schatzi668
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryson Paulding, Ryan Yeomans
Jul 22, 2022 -

Land Rover Sudbury responded

Thank you for sharing your experience. We apologize for the rocky start, but are happy to hear that Aya provided you with excellent service. Take care and please don't hesitate to reach out if there's anything else we can do for you!

July 20, 2022

Excellent service and great inventory of vehicle on a continual basis. Super knowledgeable service folks (Bryson) took care of my first service appointment with solid communications during the process t More

by Bob G
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
June Robinson, Bryson Paulding, Ryan Yeomans
Jul 21, 2022 -

Land Rover Sudbury responded

Thank you for the wonderful feedback, Bob! Bryson & the team are grateful for your support and look forward to seeing you next time here at Land Rover Sudbury!

July 20, 2022

Dealership to far away. I am stuck going there for service. I had to tow vehicle 25 miles bc they do not allow repairs elsewhere. When car was there I had to wait over 2 w More

by Ccwatson20
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Bryson Paulding
Aug 18, 2022 -

Land Rover Sudbury responded

Our team was disappointed to read the negative comments regarding your recent visit and have reviewed them in detail. We appreciate you taking the time to speak with us over the phone and we are happy to know you received the gift card and check we sent out. Your feedback is valuable and will only help us to improve the service we provide. We understand how important communication is. We hope you will consider giving us a chance down the line to fully regain your confidence in us. Thank you, Michael Knox - General Manager - mknox@herbchambers.com

July 01, 2022

Outstanding customer service and attention. Service is world class. Leadership cares about their customers. Recommend 100% More

by Tfruch
Recommend Dealer
Yes
Employees Worked With
Aya, George
Jul 05, 2022 -

Land Rover Sudbury responded

Thank you for sharing your experience working with our team at Land Rover Sudbury! We look forward to seeing you next time!

June 30, 2022

Great service! ! The staff is very professional Aya, Ryan, Bryson, , Javier and Bobby are the best More

by The best ever
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bobby Wendler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aya Badreddine, Javier Millan, Bryson Paulding, Ryan Yeomans
Jun 30, 2022 -

Land Rover Sudbury responded

Thanks for the five stars! We're so glad that Aya and the rest of the crew here at Land Rover Sudbury could assist you during your visit and we hope to see you back for all of your future automotive needs!

June 27, 2022

All communication was clear and upfront in terms of recommendations based on the service call More

by sjbrownie12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Yeomans
Jun 27, 2022 -

Land Rover Sudbury responded

Thank you for the excellent feedback! We appreciate you visiting us here at Land Rover Sudbury and hope we can be of service to you again in the future!

June 23, 2022

Dealer experience was great. Bryson helped me a lot they were very accommodating to my issues More

by Sranaghan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryson Paulding
Jun 23, 2022 -

Land Rover Sudbury responded

Thank you for the five stars! We're glad to know that Bryson could assist you and we hope to see you back here at Land Rover Sudbury for all of your future automotive needs!

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