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Land Rover Sudbury - Service Center

Sudbury, MA

4.8
395 Reviews

395 Reviews of Land Rover Sudbury - Service Center

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November 15, 2022

Outstanding service, thank you Aya, Caleb & Bobby 👏👏👏👏 I lost my Key fob and was losing my mind eh! They all calmed me down & life in My Discovery Sport is Mint again 😎 More

by Lyndon Byers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Wendler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Caleb & Aya
Nov 16, 2022 -

Land Rover Sudbury responded

We're so glad we could assist you, Lyndon! Thanks for sharing your experience and please don't hesitate to reach out if we can be of service again in the future! - The Land Rover Sudbury Team

November 14, 2022

Most dealerships provide standard repair services in a satisfactory manner. It’s when there are unusual and unexpected issues, stellar dealerships have the opportunity to shine. That was my experience wit More

by rcamphausen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luiz Augusto Angelo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bryson Paulding
Nov 15, 2022 -

Land Rover Sudbury responded

Thank you so much for taking the time to share this kind review! We appreciate you trusting Land Rover Sudbury with your automotive needs and are happy to hear that Bryson & the team took great care of you & your Range Rover during your most recent visit. Thanks again for your support. We look forward to serving you next time!

November 14, 2022

Poor performance from Service Dept. my experience with sales and finance was wonderful. Repeatedly poor performance from Service. Consistent lack of response until I got the service man More

by Kc2019
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Luiz Augusto Angelo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Manny Diaz, Aya Badreddine
Nov 16, 2022 -

Land Rover Sudbury responded

Hello - we apologize for the lack of communication following your service and would like the opportunity to discuss this situation with you further. Thanks, Luiz Augusto Angelo - General Manager - langelo@herbchambers.com

November 12, 2022

I brought in my Velar for an oil change recently and dealt with Bryson. Bryson was very professional and pleasant in assisting me. There was a misunderstanding with the type and pricing of my service, b More

by Dariusz
Recommend Dealer
Yes
Employees Worked With
Bryson Paulding
Nov 14, 2022 -

Land Rover Sudbury responded

We are grateful to hear that Bryson made this a five-star oil change experience for your Range Rover Velar! We look forward to seeing you again! Thank you! - Land Rover Sudbury

November 11, 2022

Jean Pierre was very helpful and informative. He followed up with me to make sure everything was working ok. Thanks for your help again Jean Pierre! More

by Cliff
Recommend Dealer
Yes
Employees Worked With
Jean-Pierre (JP) Tran-Dac
Nov 11, 2022 -

Land Rover Sudbury responded

Thank you so much, Cliff! We appreciate your kind feedback and five-star rating for Jean Pierre and Land Rover Sudbury!

November 06, 2022

Great service from the team, only reason I don’t give 5 stars is that I waited too long when I returned to collect my car. More

by lee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryson Paulding
Nov 07, 2022 -

Land Rover Sudbury responded

Thank you for your review, Lee! We hope that we are able to provide you with a 5-star appointment next time! -Land Rover Sudbury

November 02, 2022

The service department is great. Very quick and efficient. Everyone is friendly and helpful; huge points for prompt calls and messages. More

by Mrella
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryson Paulding
Nov 03, 2022 -

Land Rover Sudbury responded

Thank you for the excellent feedback! We appreciate you trusting the Land Rover Sudbury team with your service needs and look forward to your next visit!

November 01, 2022

Bobby in the service department has always been exceptional. I came back to a Range Rover (after a 3 year departure) in part because I knew the level of service I would get from Bobby. Glad to se More

by Daveb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bobby Wendler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 02, 2022 -

Land Rover Sudbury responded

Thank you for the kind comments! We're so glad Bobby continues to earn your support and we'll be sure to share this wonderful feedback with him. Take care and we'll see you next time here at Land Rover Sudbury!

October 27, 2022

I’ve always liked how I was treated at this dealership and appreciate how they deal with my concerns. It also helps that everyone seems so cheerful so early in the morning. Hopefully this type of customer More

by benz011
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
June Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Prochnow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steven Tokok
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zashary Santiago
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Manny Diaz, Aya Badreddine, Ryan Yeomans
Oct 27, 2022 -

Land Rover Sudbury responded

Thank you for sharing your kind review! We're so happy that you love working with our team. We appreciate you as a customer and look forward to working with you as a customer for life! -Land Rover Sudbury

October 20, 2022

Service Manager Aya Badreddine has promised help and follow up the bad service that I received in August.. at the time She asked to edit my last negative review which I did just for her. But ever sin More

by Choi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Aya Badreddine, Ryan Yeomans
Oct 20, 2022 -

Land Rover Sudbury responded

Choi - I would appreciate the opportunity to make things right for you. If you would consider providing me with some more information about your visit, I've listed my contact information here. Thank you, Luiz Augusto Angelo - General Manager - langelo@herbchambers.com

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