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Land Rover Sudbury - Service Center

Sudbury, MA

4.8
408 Reviews

408 Reviews of Land Rover Sudbury - Service Center

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March 31, 2025

The service manager was very knowledgeable and helpful. The work was performed and executed thoroughly. More

by James
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Maillet
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 01, 2025 -

Land Rover Sudbury responded

James, we're delighted to hear that our service manager provided knowledgeable and thorough assistance at Land Rover Sudbury. Thank you for sharing your experience with us!

March 31, 2025

The service department excelled. With my problem, Matt made sure all concerns were met and exceeded. More

by Brian G Harris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Maillet
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 01, 2025 -

Land Rover Sudbury responded

Brian, Your feedback made our day! Thanks for the five-star review! - Land Rover Sudbury

March 10, 2025

Matthew was extremely helpful and friendly. He made my service appointment a breeze and helped get me a loaner car to get to my appointment when it was discovered tgat my appointment would tak More

by tbenesh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Maillet
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 10, 2025 -

Land Rover Sudbury responded

tbenesh, we're delighted to hear that Matthew made your service appointment experience smooth and accommodating at Land Rover Sudbury. Thank you for sharing this feedback!

March 09, 2025

Very difficult to make a service appointment. I never received a call back from 4 messages left on The automated message system. The Wait for availability of loaner is too long. Previously worked More

by G.Hemond
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Simpson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 11, 2025 -

Land Rover Sudbury responded

We sincerely apologize for any inconvenience you've experienced with our service appointment system. Your feedback is important to us, and we'll work on improving communication and loaner availability moving forward. Thank you for taking the time to share this feedback! - The Land Rover Sudbury Team

March 08, 2025

Courteous, gave me a loaner, fixed the problem after 3 visits, respectful, knowledgeable… very high hourly rate More

by Bode
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ben Kamerman
3.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 10, 2025 -

Land Rover Sudbury responded

Thank you for sharing your experience with Land Rover Sudbury. We appreciate your feedback and hope you won't hesitate to reach out if we can be of service again in the future!

March 05, 2025

We are very unhappy about our recent service with you. On Monday, February 24, we had a 10am appointment and they took the car in right away. however, I did not get any feedback until about 2pm. I More

by jeanne
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sorry, I do not recall the names of the people I worked with
Mar 06, 2025 -

Land Rover Sudbury responded

Jeanne, we strive to provide timely updates and efficient service, so it's disappointing to hear about this problem. Thank you for acknowledging our effort with the Uber rides; we appreciate your patience as we work on improving our processes. If there's anything further you'd like to discuss or if there are any other concerns, please feel free to reach out directly at Luiz Augusto Angelo - General Manager - langelo@herbchambers.com

March 03, 2025

The people who work at Sudbury Land Rover are very helpful. I have had nothing but good experiences getting my car serviced. More

by Customer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Maillet
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 04, 2025 -

Land Rover Sudbury responded

We're delighted to hear that you've consistently had positive experiences with our team at Land Rover Sudbury. Thank you for your kind words, and we look forward to continuing to provide excellent service!

February 22, 2025

Ben a service manager in Sudbury made certain that the finished the work on my car was satisfactory and provided a loaner in a timely manner . He is efficient and knowledgeable. More

by Jek1025
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ben Kamerman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 24, 2025 -

Land Rover Sudbury responded

We're delighted to hear that Ben ensured your experience at Land Rover Sudbury was satisfactory and efficient. Thank you for sharing this positive feedback!

February 20, 2025

Matthew our service advisor was amazing to work with. So happy he worked with us to service our car. More

by rvrover
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Maillet
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 20, 2025 -

Land Rover Sudbury responded

We're so glad you enjoyed working with Matthew! Thanks for trusting Land Rover Sudbury with your vehicle. We hope to serve you again in the future!

February 15, 2025

From the moment I arrived, the staff was welcoming, professional, and efficient. Ms. Stacia took the time to explain what would be done and provided clear updates throughout the process. The yearly More

by vjeanty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stacia Pikul
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 17, 2025 -

Land Rover Sudbury responded

We're delighted to hear that Stacia and the team at Land Rover Sudbury provided you with such a positive experience! It's wonderful knowing your car feels like new again after our service. We look forward to seeing you for future maintenance needs!

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