Land Rover Sudbury

Ed is the best car salesperson I have ever dealt with.He loves cars and it shows. He was honest, knoledgable, reasonable, responsive and a great representation of the brand. You should have all new sales p loves cars and it shows. He was honest, knoledgable, reasonable, responsive and a great representation of the brand. You should have all new sales people train under him. He took car of the details, registration, had the car delivered.....I can be tough, but I have nothing but glowing remarks for him. He even laughed at my jokes......He made my Christmas suprise happen....what else can I say? Anthony- dealt with him less but, out of all the cars I have purchased, I have never sat and chatted with the finace manager before. He loves cars as well, and it shows..... Merry Christmas More

Like some people, my wife and I don't enjoy the whole process of buying a care from a dealer. The inevitable use of the car salesman playbook, from trying to get on top of you by immediately making you a process of buying a care from a dealer. The inevitable use of the car salesman playbook, from trying to get on top of you by immediately making you aware of how much they know and you don't, or by dividing and conquering, so much so that the manipulative experience is so oily that you can't wait to get home and take a shower. We even took to renting from time to time because it was so hassle-free by comparison. Enter Matt Phillips. He helped us look at a Range Rover a few years ago, and even though we didn't pull the trigger then, we thought of him immediately when we felt forced to have to confront the otherwise sleazy world of car buying. So we went in and sure enough he was there to help us get exactly what we wanted. Matt was great. My wife kept saying, couldn't he find something else to do, since he was so nice, friendly, helpful, easy, and unsalesman-like. No browbeating, no pressure, no shmooze, no shtik. We were so happy with how easy he made it to get a car this time, that we've already contacted him about upgrading one of our other cars. Great experience. No hassle, just very happy results getting the car we always wanted. In fact, we got much more than we ever expected to get. What a pleasant surprise! More

I recently leased 2 cars from Land Rover of Sudbury (2012 RR Sport and then flipped back for a 2012 RR) and have nothing but positive things to say about this dealership, both in terms of how I was treated g RR Sport and then flipped back for a 2012 RR) and have nothing but positive things to say about this dealership, both in terms of how I was treated generally as a customer and how straightforward they were in terms of negotiating the terms of each deal. In particular, my sales consultant, Rusty Johnsen, was a pleasure to deal with. He was professional, responsive, able to quickly work my flip into the RR, and knows these cars inside and out. I am generally appalled at the lack of knowledge some car sales professionals have (particularly in terms of the nav/entertainment systems) but Rusty was able to answer all of my questions and show me how to solve the handful of items I could not figure out. I would definitely recommend the dealership and Rusty. More

I have purchased two vehicles from the dealership within the past six months. I have dealt with Ed Oteri, customer sales representative, on both occasions and found him to be a courteous professional. Not the past six months. I have dealt with Ed Oteri, customer sales representative, on both occasions and found him to be a courteous professional. Not only was I greeted by name on both visits, but his travels to Connecticut to handle the out-of-state paperwork were an appreciated sign of his complete attention to customer service and satisfaction. While I plan on having my Range Rover for some time to come, I will be dealing with Ed Oteri again, when the time comes to purchase another Land Rover. Finally, I am quite impressed with Land Rover Sudbury's customer service. More

yes. Ed Was fabulous. I wanted to buy a car from him from the start I never felt pushed or persuaded to buy a car from him. Rather i found him very knowledgeable and accommodating to my needs. He is very pro the start I never felt pushed or persuaded to buy a car from him. Rather i found him very knowledgeable and accommodating to my needs. He is very professional and most importantly I felt I could trust him. More

A year ago my experience with this dealership was very positive. More recently, it was the worst visit to a dealership I have ever experienced and I have purchased many new cars in my life, including Me positive. More recently, it was the worst visit to a dealership I have ever experienced and I have purchased many new cars in my life, including Mercedes, SAAB, Volvo, Toyota, Chrysler, Nissan and Mini-Cooper. Overall Mr. Luddy did not seem very engaged or interested, was not very helpful or informative, and at what became the end of visit....extremely rude! Apparently my offer of less than advertised sales price was insulting to Mr Luddy. His reaction was totally uncalled for and unprofessional!! More

Dealing with car purchases is always nerve racking whether or not you're purchasing a high end vehicle or not. Thankfully, I chose to go to Sudbury Land Rover where I was completely taken aback by the whether or not you're purchasing a high end vehicle or not. Thankfully, I chose to go to Sudbury Land Rover where I was completely taken aback by the incredibly high standards of professionalism, the good humor, and thoughtfulness of the dealership. Their philosophy was essentially, "how can we help you". Ben Muenzberg and his sales team put me completely at ease. Rusty Johnsen was superb in following up ; completely without pressure or hassle. They made the decision to purchase hassle free and easy making clear that my satisfaction was key in the entire process. Of course while that treatment helps, it is the after purchase care that was the true test of their professionalism and they were extraordinary! All aspects of care, question, detail and minor issues were dealt with promptly, painlessly and without hesitation. On the contrary, they were apologetic for any inconvenience and following up afterwards to ensure my satisfaction. These are not the type of people that relinquish responsibility at the time of sale but continue to fret and work hard afterwards. It is very clear that they are committed to going "above and beyond" for any and all clients. I have absolutely no hesitation in recommending Ben, Rusty, the service team of Pat, Dave, Pete and Tom. They are the best ambassadors of commitment to client service I have encountered. More

Rusty Johnsen is the guy to work with there. Talk about customer service - he goes out of his way to do anything to make the process easy for you. He did such a phenomenal job with our LR4 we bought this s customer service - he goes out of his way to do anything to make the process easy for you. He did such a phenomenal job with our LR4 we bought this summer that we just got a Sport from him too instead of sticking with BMWs for our second car. His knowledge, service and reliability are second to none. And he doesn't disappear right after the sale. He's been quick to help with anything afterwards too. We were reluctant to go to Sudbury from Wellesley but they pick up and drop off a loaner for service. Cant say enough! Ask for Rusty More

We adore Rusty, we have followed him from when he was at Landrover Peabody to Landrover Sudbury, and our family has purchased numerous range rovers from him. He is very professional, one of the most genuin Landrover Peabody to Landrover Sudbury, and our family has purchased numerous range rovers from him. He is very professional, one of the most genuinely nicest guys we have met, and really cares about his customers. He bends over backwards to make sure we are well taken care of and we have been thrilled with the cars we have purchased, but more so with the level of service he has given our entire family through out the years. He is why we keep coming back, I highly recommend him! I just bought my newest Rover from him 3 months ago and was very specific with what I wanted... He searched high and low for it and made sure that I was fully satisfied with everything. He had everything taken care of for me and made the process smooth, seamless and easy for us, as always. More

Rusty Johnsen is a pleasure to deal with. I would recommend him to anyone based on my expereices with him over thet years. Rusty goes the etra mile to make sure the customer's needs are always met. recommend him to anyone based on my expereices with him over thet years. Rusty goes the etra mile to make sure the customer's needs are always met. More