Land Rover Sudbury

There is a reason we keep coming back to this brand time and time again – his name is Rusty Johnsen. This is the fourth Land Rover we have owned since 2002, and we purchased each from Rusty Johnsen. M and time again – his name is Rusty Johnsen. This is the fourth Land Rover we have owned since 2002, and we purchased each from Rusty Johnsen. My wife is an avid fan of this brand and after her most recent mistake purchasing an Infinity JX, we knew we had to see Rusty to see what our options were for getting her out of a almost brand-new car and back into a Land Rover. Needless to say, trading in a new car weeks after buying it is a difficult situation. After contacting Rusty and explaining the situation, Rusty went well above and beyond in finding us the right vehicle and helping us make the trade-in a smooth process and financially a better situation that we could have imagined. Rusty really works with you and for you. We ended up with a pre-owned Range Rover, and my wife could not be happier. Rusty has a lot of patience, is extremely knowledgeable and is precisely the type of salesperson that Herb Chambers should want to represent the Company. He is a terrific ambassador for Land Rover and Herb Chambers. Anyone interested in a Land Rover should ask for Rusty – it will be a very positive experience. My wife and I drive about 20,000 miles a year each, so we have had a lot of cars. In our experience, Rusty Johnsen is easily the best salesperson – and a great guy - and because of Rusty no better dealership than Sudbury Land Rover. Our most recent experiences with the Infinity of Westboro and Porsche of Burlington – both also Herb Cambers dealerships - made us seriously question how those businesses could be owned by the same company Sudbury. The differences in their approach to sales and customer service were striking. Porsche of Burlington sold a car out from under me the very day I arrived to take delivery, and Infinity did not return our calls or e-mails after we explained that my wife was not comfortable in the Infinity JX we purchased from them (in fact, we have yet to see the return of funds for the pre-paid service plan we purchased). Rusty has a unique style that is really genuine and up front. He is passionate about the brand, and extremely knowledgeable. He guides you through the process, makes sure you are comfortable, and engenders the type of respect that ensures you will return the next time around. You feel like you have a friend, not just a salesperson, and I imagine Rusty has a good number of repeat customers. More

Had a great experience at this dealership. Despite the craziness of buying a car on New Years Eve, they were very relaxed and I never felt pressured to buy. craziness of buying a car on New Years Eve, they were very relaxed and I never felt pressured to buy. More

I recently traded in my LR3 for a Rover Sport. I have always been happy with the dealership and the experience I have with the service of my vehicle. Tom in the service department has always gone above a always been happy with the dealership and the experience I have with the service of my vehicle. Tom in the service department has always gone above and beyond to be helpful and informative, most importantly always fair! When it came time to trade my LR in, I wanted to stay loyal to a dealership that has treated me fair over the years. I was introduced to Matt in the sales department and was extremely happy with the entire buying experience. Matt was kind, fair and made me feel more like a friend than a customer. I was kept up to date on my new suv, it was ready when promised and there was zero pressure or hidden costs. I have been loyal to Subdury for service and now they have made a customer for life with sales. The dealership should be proud of the people that work there. Very happy with my entire experience. Thank you!!!! More

Ed Oteri was professional and efficient. My husband and I loathe the entire car buying process -- the entire thing, especially the sales pitch, the sleazy "so tell us, did you like the car" before you get th loathe the entire car buying process -- the entire thing, especially the sales pitch, the sleazy "so tell us, did you like the car" before you get the price, etc. (we had this experience at another Herb Chambers in Burlington) Our experience with Ed couldn't have been further from this. We walked in, received a fair price for our trade, and bought a car. There was no drama. We plan on buying another Lexus or Land Cruiser for our next car, but we would wait, even a year or two for this dealership to get one in as a trade so that we could deal with them again instead of some other dealer. Ed Oteri receives my highest rating in every regard. More

Had an awesome experience at Land Rover Sudbury. Rusty Johnsen was a fantastic salesperson to work with. Ben Uuenzberg (store GM) and Anthony Carbone (Finance manager) we’re great as well. A pleasurable Johnsen was a fantastic salesperson to work with. Ben Uuenzberg (store GM) and Anthony Carbone (Finance manager) we’re great as well. A pleasurable and easy car buying experience. Highly recommended, would definitely buy from again. More

Peter really makes the difference, he goes the extra mile ! Calls to explain what's going on and where the process is while your vehicle is in the shop. Always offers help and a way to make things work. ! Calls to explain what's going on and where the process is while your vehicle is in the shop. Always offers help and a way to make things work. More