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Land Rover Sudbury
Sudbury, MA
1,120 Reviews
Our core philosophy to give drivers the best car buying experience possible is what separates us from our competitors. By providing incentives like our Smart Pricing Guarantee which enables you to get your money back or exchange your choice of model within certain parameters, we ensure that the car you keep is one that satisfies you. You can trust our team to uphold the "one car at a time" approach, giving you the value you deserve.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 PM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 PM - 4:00 PM
Sunday Closed
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Showing 1,120 reviews
October 30, 2014
GREAT employees at this dealership. My wife and I have been purchasing vehicles at this dealership for over 15 years. Rusty Johnsen sold us our first Land Rover. We are so glad he is sti My wife and I have been purchasing vehicles at this dealership for over 15 years. Rusty Johnsen sold us our first Land Rover. We are so glad he is still there. He treats us like family. Tom Shusda in service cannot be nicer to us. Whenever we need to service our 2 Evoques he makes it soooo convenient. So glad Ben Muenzberg is the GM. He also treats us like family. Be puts in the extra mile for us. As long as these guys are at this dealership we will be coming back. They could be selling covered wagons we would still buy one. More
by Fantaroni
October 29, 2014
Amazing customer service experience I had a very positive experience at Land Rover Sudbury with Patrick Higgins. Pat was very knowledgeable and helpful. I was getting a very good treatme I had a very positive experience at Land Rover Sudbury with Patrick Higgins. Pat was very knowledgeable and helpful. I was getting a very good treatment for him for service and he also gave me a loaner car which was very useful for the time I was away. He is also making sure that my car is ready for winter (mud flaps, tires, wipers etc..). He made my service experience with land rover that much better. More
by faisal.zaim
August 07, 2014
Purchase of Evoque via Sudbury. Absolutely superb experience via Herb Chambers, Land Rover, Sudbury, via intial salesman, general manager, finance manager and back to salesperson, AL Absolutely superb experience via Herb Chambers, Land Rover, Sudbury, via intial salesman, general manager, finance manager and back to salesperson, ALL made for an experience that was instructive/fun and pleasurable. Would recommed ALL potential customers seeking auto sales via Sudbury Land Rover/Jaguar. More
by rms49
Employees Worked With
Bobby, General Manager and
August 03, 2014
Awesome! Although I was purchasing a lower priced vehicle for my daughter the staff at Land Rover Sudbury treated me as though I was buying a high end vehicle. Although I was purchasing a lower priced vehicle for my daughter the staff at Land Rover Sudbury treated me as though I was buying a high end vehicle. After speaking with the sales manager, I was directed to Julie Lepore who I feel couldn't have been more helpful. All reasonable requests were granted, and the car was delivered in a timely manner. I look forward to purchasing a vehicle through this dealership, with Julie's help in the future. More
by LarryBrennan
Employees Worked With
Mr. Affanati, Julie Lepore
July 25, 2014
SERVICE DEPARTMENT IS THE WORST I have owned four range rovers so my husband and I have had lots of experience with the service department at Land Rover Sudbury. Service experience I have owned four range rovers so my husband and I have had lots of experience with the service department at Land Rover Sudbury. Service experience there has always been very positive, particularly with Peter as head. THAT IS, until now. Peter left a few months ago and unfortunately, the service department has gone downhill. With Peter, I always got timely feedback on the status of my car, my car was always reliably serviced and turn around time was very prompt. Peter was always more than happy to provide a loaner vehicle so that I could get around while my vehicle was in the shop. More often than not, he had the loaner vehicle delivered to my home because he knew how difficult it would be for me to pick it up with no car. He was friendly and professional. He provided the type of service you would expect with the purchase of a luxury vehicle. (Rusty Johnsen, by the way, was our most recent SALES person and he was very good to work with). Most recently, my car broke down on a major road while I was traveling with my three children. The car just stopped working - lost all power. Luckily I was able to steer the car off to the side of the road out of major traffic. When I called the service department to notify them of the car breaking down, they could not have been more unhelpful. I asked if I could get a loaner so I could at least transport my kids home. Well he could not have been more unhelpful. The car was eventually towed to the dealership after several hours of waiting with my kids outside on the side of a major road with traffic. When the car arrived, the dealership never called me to let me know that the vehicle made it. I finally called the dealership to make sure my car had indeed arrived in addition to requesting a loaner vehicle. Jeff could not act more like I was a pain in the xxx. I asked if he could have the loaner delivered to my home as I had no way of getting there. He said he had no loaners. He finally located one the next day acting as if it was a big deal for him to do. I asked if he could have it delivered to the house as I had no way of getting there. He said no, he had no staff. I said I would try to get there, but asked if he could deliver it the following morning if I could not get there that afternoon. He was very reluctant, but agreed. Well wouldn't you know, the next morning, the loaner never arrived. Nor did I hear anything from Jeff in the service department. So my car was towed there on Monday. Today is Friday - 5:00 pm to be exact. I have not heard anything from Jeff in service at the dealership as to the status of my car repair, if they have even looked at it and offer any possible explanation as to why it may have just completely died on the road. They really need Peter back. Can Peter please come back?? More
by tennis888
Employees Worked With
Jeff
May 03, 2014
Great deal I had a very positive experience at Land Rover Sudbury. Steve was very knowledgeable and straightforward. I felt as though I was getting the real st I had a very positive experience at Land Rover Sudbury. Steve was very knowledgeable and straightforward. I felt as though I was getting the real story from him. He was helpful as we choxe extras. He kept me informed as we waited for the car to get delivered and the week the car cam in he was very flexible and got it for me as requested in a timely way. More
by CAP22
Employees Worked With
Steve Ewing
March 14, 2014
Best LR service shop in the area. And Pat Higgins is the single best service adviser with whom I've ever worked. Full stop. Excellent, timely, and consistent communications. No surprises. Proactive effor single best service adviser with whom I've ever worked. Full stop. Excellent, timely, and consistent communications. No surprises. Proactive effort to ensure my (car's) concerns are fully addressed. Easy scheduling. Proper LR loaner vehicles. Everything you expect from a LR service experience. And they fix it right the first time (unlike the folks just north of Boston). Strongly recommend them over other options. More
by klomp
March 03, 2014
I am writing this review after concluding my purchase of a Range Rover Evoque at Herb Chambers in Sudbury. Let me first start with some context. We have bought a number of luxury vehicles including BMWs, Ra a Range Rover Evoque at Herb Chambers in Sudbury. Let me first start with some context. We have bought a number of luxury vehicles including BMWs, Range Rovers and Porsches across a number of dealers in the US and internationally. In addition to this context, I recently moved to the US and while my credit score is excellent, I have limited history which could have been a problem financing a vehicle in the US…until I walked into Land Rover of Sudbury! We were moving from NYC to Boston and therefore needed to buy a car. We initially went to a Land Rover in Manhattan who were only interested in taking my deposit. They were not knowledgeable about the car, and when they did get my financing, got it for me at 11% with a requirement of 50% down! They also took over a week to refund my deposit but that is another story for another day. I decided to try and get the Range Rover Evoque in Boston, given it was probably easier to register. I looked up Land Rover in Sudbury and gave them a call – Anthony Carbone picked up. I told him I was about to make the trip from NYC to Boston, but that I needed to finance the car and had limited credit history. He was upfront about the risks but assured me he would do his best to get a good deal. I landed at the dealership on a Saturday at 11am – Anthony and Bobby greeted me, and introduced me to Rusty who would take me through the sales process. Rusty immediately asked me if I wanted to go for a test drive, and we were off for a 6 mile drive around Sudbury. He was quiet, and not pushy letting the car sell itself. He was on point with any questions I had. He then asked me what trim I was interested in, when I said Prestige; he drove 10 minutes away to the back lot to pull out a brand new Prestige (still in its white shipping wrapping). He took off the wrapping but I didn’t like the color. He then asked patiently if I wanted to see anything else. The Evoque on the showroom floor caught my attention and I asked if it was for sale – it was, and we immediately got down to numbers. Rusty provided me with payment plan options and after a bit of back and forth we starting calling the banks. That is where Anthony and his magic came in! He spent a little over an hour calling the banks, keeping all my limitations in mind, and only came out of his office when he had a positive result…and positive it was. He was able to get me a rate of ~2% with a structure very much under a monthly payment I was comfortable with. I agreed, we processed the papers and in a matter of 4 hours I was out the door with the deal done. I asked if I could pick up the car the following week, and knowing it was our 5th year anniversary and a gift for my wife, they dressed up the Evoque with a red bow for collection! Over the week I inundated both Rusty and Anthony with a number of questions and every time they were super quick to respond. This experience has been BY FAR …THE BEST car purchasing experience I have ever experienced. I will only buy Range Rovers while we live in Boston (unless Anthony moves to another brand) because dealing with this dealership was exceptional. Given my limited credit history they were able to put us in a car of our choice with no car sales BS, the industry is known for and plagued with. In fact, I am so ecstatic with my experience that I am including my personal email address and encourage anyone who is thinking about dealing with Land Rover of Sudbury to reach out if they have any specific questions about the Range Rover Evoque or the dealership It is for these reasons and so much more I have them rated exceptionally high. RK rkeshup@gmail.com More
by rkeshup
Employees Worked With
Rusty Johnsen
December 11, 2013
I have purchased several vehicles over the last few years from this dealership, all Land Rover models, and I believe the service, staff and overall experience is unsurpassed, compared with other dealerships from this dealership, all Land Rover models, and I believe the service, staff and overall experience is unsurpassed, compared with other dealerships I have used in the past. The quality of the vehicles is always exceptional, with a great selection of models to choose from, and always what I believe to be a fair price. We also love the door to door service feature for any repairs, regular maintenance. More
by Bobmins
Employees Worked With
Rob?, Rusty Johnsen, Ben Muenzberg
November 14, 2013
I give this rating because my experience at Herb Chambers, Land Rover Sudbury is far and away one of the best car buying experiences I have ever had. The staff was extremely helpful; I was easily gu Chambers, Land Rover Sudbury is far and away one of the best car buying experiences I have ever had. The staff was extremely helpful; I was easily guided towards the best vehicle for my family and our needs. The financing and paperwork work for the financing went quick and smoothly. When we exited the building after the paperwork was complete we were give a full top to bottom explanation on all the functions of the vehicle. I would highly recommend this dealership to anyone looking to purchase a Range Rover or Jaguar. More
by mcant07
Employees Worked With
Ben Muenzberg
