Land Rover Sudbury

Excellent Service Just wanted to send a note that my experience buying my new land rover evoque from Lance Brunell was a great experience. Lance did an excellent job i Just wanted to send a note that my experience buying my new land rover evoque from Lance Brunell was a great experience. Lance did an excellent job in walking me through the process and keeping me informed every step of the way. Thanks again and look forward to a continued relationship. Angelo Amico More

Amazing customer service experience I had a very positive experience at Land Rover Sudbury with Patrick Higgins. Pat was very knowledgeable and helpful. I was getting a very good treatme I had a very positive experience at Land Rover Sudbury with Patrick Higgins. Pat was very knowledgeable and helpful. I was getting a very good treatment for him for service and he also gave me a loaner car which was very useful for the time I was away. He is also making sure that my car is ready for winter (mud flaps, tires, wipers etc..). He made my service experience with land rover that much better. More

SERVICE DEPARTMENT IS THE WORST I have owned four range rovers so my husband and I have had lots of experience with the service department at Land Rover Sudbury. Service experience I have owned four range rovers so my husband and I have had lots of experience with the service department at Land Rover Sudbury. Service experience there has always been very positive, particularly with Peter as head. THAT IS, until now. Peter left a few months ago and unfortunately, the service department has gone downhill. With Peter, I always got timely feedback on the status of my car, my car was always reliably serviced and turn around time was very prompt. Peter was always more than happy to provide a loaner vehicle so that I could get around while my vehicle was in the shop. More often than not, he had the loaner vehicle delivered to my home because he knew how difficult it would be for me to pick it up with no car. He was friendly and professional. He provided the type of service you would expect with the purchase of a luxury vehicle. (Rusty Johnsen, by the way, was our most recent SALES person and he was very good to work with). Most recently, my car broke down on a major road while I was traveling with my three children. The car just stopped working - lost all power. Luckily I was able to steer the car off to the side of the road out of major traffic. When I called the service department to notify them of the car breaking down, they could not have been more unhelpful. I asked if I could get a loaner so I could at least transport my kids home. Well he could not have been more unhelpful. The car was eventually towed to the dealership after several hours of waiting with my kids outside on the side of a major road with traffic. When the car arrived, the dealership never called me to let me know that the vehicle made it. I finally called the dealership to make sure my car had indeed arrived in addition to requesting a loaner vehicle. Jeff could not act more like I was a pain in the xxx. I asked if he could have the loaner delivered to my home as I had no way of getting there. He said he had no loaners. He finally located one the next day acting as if it was a big deal for him to do. I asked if he could have it delivered to the house as I had no way of getting there. He said no, he had no staff. I said I would try to get there, but asked if he could deliver it the following morning if I could not get there that afternoon. He was very reluctant, but agreed. Well wouldn't you know, the next morning, the loaner never arrived. Nor did I hear anything from Jeff in the service department. So my car was towed there on Monday. Today is Friday - 5:00 pm to be exact. I have not heard anything from Jeff in service at the dealership as to the status of my car repair, if they have even looked at it and offer any possible explanation as to why it may have just completely died on the road. They really need Peter back. Can Peter please come back?? More