
Land Rover Sudbury
Sudbury, MA
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 PM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 PM - 4:00 PM
Sunday Closed
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Very Disappointing Experience My wife decided to purchase a Land Rover Discovery Sport from Land Rover of Sudbury after visiting the dealership this past winter. The ordering proc My wife decided to purchase a Land Rover Discovery Sport from Land Rover of Sudbury after visiting the dealership this past winter. The ordering process went very smooth. The salesman, Holden, was quite helpful...at first. However, after completing the order, email communication beccame sparse. We were not informed of changes made to the vehicle until the week before it was to be delivered. Holden, apologized, continuously stating how busy he was, which was the same response every time we attempted communication. Finally, a few weeks ago, we were informed that the vehicle was ready. We drove the four hours to the dealership. Upon arrival, Holden was "too busy" to greet us and show us the vehicle. After waiting for approximately 30 minutes, the sales manager asked for the keys to our trade-in so they could evaluate. We were promised that we would receive a fair trade in offer...but this was certainly not the case. After a short time, the sales manager returned stating that since the car was "imported to the US" from Canada, they could only offer less than half of what the trade in value was. Mind you, this was an Audi SUV in great shape with extremely low miles. When we informed them that this was unacceptable, and that Holden had promised us a fair trade, they said that there was nothing that could be done. They offered us $14,000 less than the lowest NADA trade in value for an Audi Q7! The sales manager blamed us for not informing Holden of the details of our trade in to which we provided several emails stating otherwise. We were forced to leave the dealership without the new vehicle which we had waited five months for. Throughout this, Holden stayed in his cubicle, never once coming out to greet us, speak to us or explain the issue. To this day, we still have not received an email of apology. However, as luck would have it, all ended well. Though we were quite upset at our experience with Land Rover of Sudbury, we went to another dealership thirty minutes away. I will not name the dealership as I don't want this to be scene as an advertisement. This dealership, had the same vehicle we had previously ordered (minus an option and different interior color). They offered us $10,000 more than what Land Rover of Sudbury offered for our trade and we purchased the vehicle in a matter of minutes. They even delivered the vehicle to our house, four hours away, two days later and helped us register it. Land Rover of Sudbury refused to do this stating that we could just put our out of state plates on it and register it later. I would reccomend doing your due diligence before purchasing a vehicle at Land Rover of Sudbury. More
Great Dealership I was looking to buy a new evoque and had visited two other dealerships. I did not find their customer service up to par. After an initial email t I was looking to buy a new evoque and had visited two other dealerships. I did not find their customer service up to par. After an initial email to the Sudbury dealership Inquiring about the Evoque, I decided to take a ride to the dealership. Enter Vito Fulciniti. He listened to our requests, didn't try and sell us anything more than what we wanted, and was very honest about all questions asked. He clearly has a natural ability to win people over and to make their car purchasing experience very enjoyable Thank you Vito! More
This is a great dealership to buy from The day was a great day. Vito and Ben made every aspect of the sale a pleasure, and we got a great Range Rover. This is a great dealership to do bus The day was a great day. Vito and Ben made every aspect of the sale a pleasure, and we got a great Range Rover. This is a great dealership to do business with More
5 star treatment every time This dealership is amazing and treats you so well every time you step in the door. The store manager (Ben) goes above and beyond and stands behind eve This dealership is amazing and treats you so well every time you step in the door. The store manager (Ben) goes above and beyond and stands behind every car he sells. One of the most honest guy's you can find in the business. Thank you More
Busy Mom 9 years ago, when I was 8 months pregnant with our first child, we started shopping for SUVs. My husband would tease me about getting a minivan. I rea 9 years ago, when I was 8 months pregnant with our first child, we started shopping for SUVs. My husband would tease me about getting a minivan. I really wanted a Land Rover but he thought that I was nuts due to the cost. I convinced him to visit Land Rover, Peabody as we live on the North Shore. They took us for the test ride on the small fake mountain which was fun. We looked at a couple of used LR3s but I wanted something a little newer. While there, I also learned that Land Rover Peabody would not provide a loaner vehicle during service unless I bought a brand new SUV. Then, I found a few sales demos for sale at the Land Rover Sudbury dealership. I was hesitant due to the distance from Gloucester. However, the low mileage on each vehicle was enticing. From our first visit to the Sudbury dealership, I was blown away by their customer service which was markedly different from the North Shore dealer. We bought one of the sales demos, a silver LR3 that I Loved. Sudbury provided a loaner car during each and every service picking up my car in Gloucester while dropping off the loan. My son spends time at MassGeneral for appointments and sometimes overnight visits. More than once, Land Rover Sudbury has met me right at the hospital to pick up my car for service. With young children, especially one with a health issue, knowing I never have to worry about transportation is just amazing. The LR3 did not have a 3rd row therefore I traded it in at Sudbury for a black LR4 that seats 7. Perfect for carpooling and long trips. I call the service department from time to time with inane questions and I'm always struck by their patience and kindness. I called the service department this morning and told Tom that the coolant is leaking. I know that they are booking appointments weeks in advance right now as I originally had a regular service booked for May 29th. But, Tom said "have the car towed in and we will get it in." Just amazing service. When Tally's Towing picked up my LR4 this morning, I explained why we bought the car all the way in Sudbury rather than locally. He said that he finds the folks working there to be polite and friendly to the tow truck drivers as well. When you are working with the public, you are in the people business. Sometimes folks understand that and sometimes they don't. I am very grateful for the Sudbury Land Rover dealership! More
Easy breezy I was hesitant to take a drive all the way from the South Shore, but the pre-owned 2013 Lexus RX350 looked great in the pictures, and was a great pric I was hesitant to take a drive all the way from the South Shore, but the pre-owned 2013 Lexus RX350 looked great in the pictures, and was a great price for the miles. Very happy we did. We had driven several other cars at multiple dealers. All of which were quite nice, but we couldn't find the "right" one, be it either the price, or the details of the vehicle. This one had it all. Nice comfortable showroom, beautiful Jags and Rovers over which to drool! Matt Phillips took us on a nice route to put the RX through the paces; I'd be remiss to not mention how scenic it was. After driving it, there was no haggling over the vehicle; just a quick point-counter point on the value of our trade, and deal done. Very simple! Matt was very attentive in assisting us through the entire process. When I mentioned that it might be difficult to come back to Sudbury to pick up the vehicle, the response was, We'll bring it to you. That's exactly what happened. Vehicle was delivered to my work, shiny as new, and with a full tank of fuel. What more can you ask? Can't wait to take it to the Cape this weekend! This is my second car in a row from Herb Chambers. I've driven over 50 miles to each dealership, and have been happy I did. More
Outstanding customer service and follow-up! Stopped in to checkout the Evoque and left with a brand new one in Aintree Green. Could not be happier (well, a slight exaggeration - there are some r Stopped in to checkout the Evoque and left with a brand new one in Aintree Green. Could not be happier (well, a slight exaggeration - there are some real Jag beauties there)! I feel that I made two new friends as well as trusted advisors in dealing with Anthony Carbone and James Affannato. Both employees are a credit to the company. They are friendly, knowledgeable with great listening skills and are truly enthusiastic about their cars. I felt I made a very good deal with them on my purchase and trade-in. I will not hesitate to refer my family, friends and colleagues to this dealership and to Anthony and James specifically. Thank you, David K. More
Treated as valued clients Tom Shusda led a very thorough service team as he researched an engine issue with our 2008 Sport HSE. After presenting us with our options, we decided Tom Shusda led a very thorough service team as he researched an engine issue with our 2008 Sport HSE. After presenting us with our options, we decided to look into buying a new Sport HSE. Ryan Gravelle was exceptional in educating us and taking the sales process at our pace. No high pressure tactics that are typical at some other car dealerships. He was very patient and professional and we appreciated his professionalism. Would highly recommend this team to anyone! More
Pushiest sales manager ever. Pressured sales approach. The sales manager could not have been any clearer that he did not want my business (I was even a repeat customer!). The shortcoming of this dealershi The sales manager could not have been any clearer that he did not want my business (I was even a repeat customer!). The shortcoming of this dealership and maybe the brand is that they'd rather be concerned about selling as many vehicles as possible without trying first to build some loyalty with their existing customers. Here are some of the very best cliche car salesman lines thrown at me to pressure me into buying a truck faster than I anticipated: (sic) - This is a very in-demand truck, and a lot of my walk-in customers have been wanting to purchase your truck - We need you to come in and pay for the truck before the month is over or we cannot guarantee the availability of your truck. - If you do not like the spec of this order, we'd be happy to order you another one that will arrive sometime in the future. Maybe April. I was already purchasing this vehicle at full MSRP. How much more are they going to ask for it? More
best customer service ever Matt and Anthony really worked with us to find the best car and great trade in value for our old landrover. We have been bought cars from a lot of ven Matt and Anthony really worked with us to find the best car and great trade in value for our old landrover. We have been bought cars from a lot of vendors over the years but this was the most pleasant experience we have had so far. Thank you guys... we love the car... More