Land Rover Sudbury

Terrible Experience We went to this dealer based on a used Honda Pilot that was posted online. When we arrived the car had not been detailed or looked at yet since it was We went to this dealer based on a used Honda Pilot that was posted online. When we arrived the car had not been detailed or looked at yet since it was the weekend and the service shop was closed. Understandable. The car was in great shape and handled well on the test drive with no issues. There was a service due on the car for its 50K mile service which they said they would complete before we picked up the car, along with a full detail. After the test drive we spent 3 hours "negotiating" as well as getting our trade in appraised. This was a long, long process but we finally came to an agreement and we bought the car. After three days of not hearing a word on the car from the dealership, we called and they said the car would be ready in two days time. I told our salesman that I would like to pick up the car at either 7PM Friday night or 10AM Saturday morning whatever was better time wise. Friday it was. When I arrived at the dealership they were closed except for our salesman, who had 2 keys for the car and a screwdriver. The dealership closed at 6pm much to my chagrin, I would have liked to drive the car first and if there was any issue have the shop look at the car. My fault for not checking the hours, but I didn't feel the need since I asked what was a better time to pickup the vehicle. Once I got on the road I went to turn on the radio and the security code needed to be plugged in to allow the radio to work, a code which the dealer is able to get, not the consumer. So now on my drive home in silence I notice a significant clunk/ bang/ rattle when driving and handling the car. This sound was not there during the test drive, nor me or my wife noticed this loud banging over every bump. Again with the dealership closed there was nothing that could be done, I continued home and would call them in the morning. I live near a Prime Honda Dealer and I thought it would be easy to have them grab the radio code for me which is a free 5 minute service any dealer will provide. However while I was there I wanted to have them check the car out and give me a diagnostic report along with a diagnosis of the noise I was hearing. Indeed the sway bar links were damaged and needed to be replaced. If Herb Chambers had done the 50K mile service and then test drove the car shouldn't they have noticed this? After all I noticed it a half mile away from the dealer in less than 5 minutes of driving. Also if they drove the car wouldn't they have checked to be sure the radio was working for their customer? Sadly I believe they did not test drive the car after the service. I then called Frank our salesman to let him know what was going on and he apologized. He would check with his manager, which is the default answer for most car salesman I understand. He told me to bring the car back to them and they would fix it, however it is out of my way and I did not trust the same technicians that caused the issue to then repair it. I wanted the car looked at by Herb Chambers Honda at the very least. They agreed to this and told me that they could take me right away and get the car back to 100% that day, GREAT NEWS!! However that was not true, after waiting two hours at Herb Chambers Honda Allston they advised they didn't have the parts in stock and would take them 48 hours to get them. Begrudgingly I agreed and called Frank to keep him apprised of the situation. He was always very nice and cordial, however no one from Herb Chambers Land Rover was super helpful. 8 AM Monday morning I dropped the car off and came to find out that Herb Chambers Allston does not offer loaner cars at all........WHAT?!!? Luckily I work in a MBTA Accessible location. After a 1.5 hour commute on the MBTA ONE WAY to work and being an hour late, I called Frank again and their phones were out of service. This is an IT issue that I understand is just bad timing for me, however in the world of cell phones and email no one reached out to me until almost 4PM that day after I sent a very sharp email asking them to call me. I asked Herb Chambers Allston to install the license plate mounting bracket and also thoroughly check that the service Land Rover performed was up to Honda OEM standards. They did neither, when I finally got the car back and the noise was gone. Now looking over the car in my driveway the detail work was shoddy at best, ice cream melted still in the cupholders and all the nooks and crannies are still coverd with dirt and grime. Its been nearly a week and I still do not have the registration nor can I get the car state inspection without it in hand. Needless to say Herb Chambers Land Rover and Herb Chambers Honda Allston have provided us with a terrible experience, I would not recommend either for car buying, service, or shopping. AVOID THEM AT ALL COSTS!!! More