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Land Rover Sudbury

Sudbury, MA

4.8
1,086 Reviews
Our core philosophy to give drivers the best car buying experience possible is what separates us from our competitors. By providing incentives like our Smart Pricing Guarantee which enables you to get your money back or exchange your choice of model within certain parameters, we ensure that the car you keep is one that satisfies you. You can trust our team to uphold the "one car at a time" approach, giving you the value you deserve.
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83 Boston Post Rd

Sudbury, MA

01776

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Showing 1,086 reviews

August 31, 2021

Clean, efficient, friendly and service was done in time or faster. The waiting room was okay and nothing special but it was clean. Could use a newspaper for clients waiting More

by David
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew Phillips
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Javier Millan
Aug 31, 2021 -

Land Rover Sudbury responded

Thank you for sharing your feedback, David! We appreciate your comments on our waiting area and will address your comments with our team on ways to improve. See you next time.

August 31, 2021

Excellent customer service from Javier. Polite, friendly and all round professional staff. Car was cleaned nicely upon pick up. Overall service was Outstanding and professional. More

by Chris
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Javier Millan
Sep 01, 2021 -

Land Rover Sudbury responded

We're so happy to receive your positive feedback, Chris, and can't wait to share it with Javier and the team. Thanks for visiting us here at Land Rover Sudbury and please don't hesitate to reach out if we can be of service to you again in the future!

August 25, 2021

Very friendly and keep you posted on progress on your vehicle More

by derwood211
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bobby Wendler
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 26, 2021 -

Land Rover Sudbury responded

Thank you for taking the time to review your recent visit with us here at Land Rover Sudbury! We appreciate your positive feedback and hope we can be of service to you again in the future!

August 21, 2021

Great service by Bobby. Great with follow up and communication. Car is now in better condition than before. Bobby stayed in touch with me via text. More

by vdiune
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bobby Wendler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 23, 2021 -

Land Rover Sudbury responded

We're so glad Bobby helped you have a five-star service visit! Thank you for your great feedback and rating! See you at Land Rover Sudbury for your next appointment!

August 19, 2021

Customer service at its finest.Car in and out in 2 Customer service at its finest. Car in and out in 2 days. Clea reliable loaner to use while my vehicle was down. Thanks Land Rover Sudbury! More

by Mkeljikian
Recommend Dealer
Yes
Employees Worked With
Javier Millan
Aug 19, 2021 -

Land Rover Sudbury responded

It was our pleasure to serve you! Thank you for trusting the Land Rover Sudbury team with your vehicle and please don't hesitate to reach out if we can be of service to you again in the future!

August 19, 2021

These folks were courteous and professional to a T, and went above and beyond what we expected. Service was prompt, car was clean, everything was done right. We have been to other LR dealers, and the te More

by Jritzenberg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bobby Wendler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 20, 2021 -

Land Rover Sudbury responded

Thank you for the great feedback and five-star review! We're so glad the Land Rover Sudbury team made this such a great service experience!

August 18, 2021

I am loyal to Herb Chambers’ Land Rover of Sudbury for several reasons. The sales department works with the customer to find a fair value for both the customer and the dealer. Amr, Lawrence, and Luiz all More

by Rita P
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luiz Augusto Angelo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bobby Wendler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Frank Fox, Lawrence Blaushield, Amr Eissa, Sief Daoud
Aug 18, 2021 -

Land Rover Sudbury responded

Thank you for your loyal business, Rita! We're truly honored to have you as a Land Rover Sudbury customer and appreciate you taking the time to share this wonderful feedback about our team. Enjoy your new vehicle and we'll see you at your next visit!

August 18, 2021

Better communication, ability to listen, and not talk over your client would have delivered a better customer experience and satisfaction. Thanks for allowing me drop my car off the next day, after I m More

by Broxyus
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Shusda, Javier Millan
Aug 19, 2021 -

Land Rover Sudbury responded

Broxuys, I regret to hear of the experience you dealt with while visiting our dealership. At this time we have staggered staffing hours, as well as longer than usual waiting times due to less staff. We apologize for any inconvenience this may have caused. I can assure you that customer service is truly a top priority of ours. If there is anything I can do for you please do not hesitate to let me know, and please reach out at your earliest convenience. Thank you, Michel Knox - General Manager mknox@herbchambers.com

August 17, 2021

Great dealership! We broke down on the Pike and we’re towed in in mid afternoon. The service manager Javier and head mechanic Keith got us right in, fixed the problem and had us back on the road by 5pm. More

by LeeD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith Head Mechanic , Javier Millan
Aug 18, 2021 -

Land Rover Sudbury responded

We're so glad to hear we could help you take care of this issue for you! We understand how stressful these situations can be, and we appreciate you letting us know we've helped relieve some of the stress! Thank you for your five-star review! Stay safe!

Aug 18, 2021 -

LeeD responded

I would really like to contact Mr Chambers directly to express my gratitude but it seems the Corp office keeps the number hard to find . Any ideas ? Thanks LeeD

August 17, 2021

Very nice service people. Ryan was great answered all my questions. But it would be nice a faster call with the diagnosis of the problem More

by Bell41959
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy
Aug 18, 2021 -

Land Rover Sudbury responded

Thank you for the review and feedback. We appreciate you trusting Land Rover Sudbury with your vehicle and hope we can be of service to you again in the future. Take care!

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