Momentum Jaguar Volvo Land Rover - Service Center

great rep - Kevin Sturgess Kevin is awesome and does a great job helping me whenever needed. Been dealing with him over 20 years and 3 different Jags. My latest a 2013 XKR was f Kevin is awesome and does a great job helping me whenever needed. Been dealing with him over 20 years and 3 different Jags. My latest a 2013 XKR was fast, efficient and done quickly. No surprises! Thanks, Kevin More

Not so great experience I brought my Land Rover in for its 45,000 mile scheduled service. I arrived at the appointment time scheduled (8am) and waited about 5-10 minutes out I brought my Land Rover in for its 45,000 mile scheduled service. I arrived at the appointment time scheduled (8am) and waited about 5-10 minutes out in the cold for them to open the doors. Looks like even though my appointment was 8 am, they decided it was okay to open late and come at about 8:07 am. The service advisor was the best part of the morning. Edwin Viera was very friendly and courteous throughout that morning. My service took about 2 hours. When I got to my LR4, I noticed that the driver's mat was muddy (not that way when I brought it) and they left the hood partially open so I had to get out and close it myself. As I was pulling out of the parking lot, the low coolant warning light went on, so I had to come right back. Of course, the service was supposed to include checking the fluids, so I don't know how that was missed. When I brought it back, they took another 1 hour to fix this problem. Don't know exactly why it took so long, but at least the warning light was no longer on. However, this time the center arm rest was noticeably blackened with an oily stain and the inside smelled like oil. I was eager to get out of there so I didn't bother asking them to clean up their mess. So, basically I came there at 8 am and left at 11 am for a simple oil change and a few basic checks. As an added bonus for the $424 I paid, I got a messy and smelly cabin. Thanks for the experience! More

Job Well Done! Mr. Mendoza made the pain of spending money over the Christmas season an enjoyable one and I will recommend the service shop (Mr. Mendoza) to my frien Mr. Mendoza made the pain of spending money over the Christmas season an enjoyable one and I will recommend the service shop (Mr. Mendoza) to my friends and family. He answer all my questions and ensured my needs were fulfilled. The best! More

Excellent Service Originally scheduled to have annual maintenance performed on Saturday. A few days before, check engine light came on so rescheduled to Friday in case Originally scheduled to have annual maintenance performed on Saturday. A few days before, check engine light came on so rescheduled to Friday in case repair was more involved. They diagnosed the problem and Service Advisor Billy Peterson kept me informed of progress. When I got home, I noticed that the side mirrors did not fold in when locked. I left message for Billy and he called me back within 10 minutes and walked me through the reprogramming process. Have always had super service at this dealership. Employees are very friendly and professional and the waiting room is quite comfortable with coffee, tea and light snacks. More

Thank you Jerry and the mechanics who worked on my car were great to talk to and dealt with the problem quickly and efficiently. I'm happy to have my car back i Jerry and the mechanics who worked on my car were great to talk to and dealt with the problem quickly and efficiently. I'm happy to have my car back in great shape. This was also the dealership where I purchased my vehicle. Very happy customer and would recommend to anyone. More

Car would not start Our car would not start so called Volvo roadside assistance. The operator made sure we were safe and then proceeded to call us a tow truck. Truck ar Our car would not start so called Volvo roadside assistance. The operator made sure we were safe and then proceeded to call us a tow truck. Truck arrive in short order and at the time promised. Tow truck operator was professional and courteous. He took the car to the dealership where they diagnosed the problem as a bad battery. Car was ready within a couple of hours of being towed. Volvo and the folks at Momentum Jaguar, Volvo, Land Rover did their usual - servicing the car as promised and ensuring that we were taken care of. All in all a very good experience. More

Excellent Service I really appreciate the persistence displayed in solving the problem with my car-Jerry Bailey worked so hard on the solving the problem and keeping me I really appreciate the persistence displayed in solving the problem with my car-Jerry Bailey worked so hard on the solving the problem and keeping me informed. Overall excellent experience! More

Kevin's extraordinary service! Kevin Sturgess has been helping me with service for 14 years. Anytime I have a problem with my Range Rover he takes perfect care of it....but this tim Kevin Sturgess has been helping me with service for 14 years. Anytime I have a problem with my Range Rover he takes perfect care of it....but this time his help was super special to me and my daughter! She is a junior in college in Hanover, New Hampshire and was really worried because "something" was leaking out of the engine of her Range Rover. She has never had to deal with any car issues and was really worried and said it didn't "sound right". Needless to say, I called Kevin immediately and gave him a few details of the problem, Kevin suggested she buy 3 quarts of oil and he sent her a picture of the oil cap (she had no clue where it was) and talked her through opening her hood (which she had never done) getting the oil in which allowed her to drive her car without fear of killing the engine to a waiting transport which was driving it back to Houston. In a few days, it will arrive to Kevin who will once again "fix" the problem . His service this time was not limited to just Houston Momentum......And I thank him for his extraordinary help!!! Karen Payne More

Great customer service! I purchased an XC60 from Momentum 2 years ago. Since then Billy Peterson has been helping me. He is always quick to respond to the issue and ensures I purchased an XC60 from Momentum 2 years ago. Since then Billy Peterson has been helping me. He is always quick to respond to the issue and ensures that it is resolved when I leave. I can always count on Billy for honest timely answers. I have also worked with Rich a few times. Recently, he rode with me in my car to assess the problem and quickly had an answer. He also went above and beyond to get assistance from Volvo for the problem. I don't want to forget Nelson, who shuttles me to work. He is a sincerely nice person! Thank you Billy, Rich and Nelson! More