Momentum Jaguar Volvo Land Rover - Service Center

Spring Car Service Clinic I had made an appointment the previous week for their car service clinic. My appointment time was 1:00pm and the reservationist asked that I be there I had made an appointment the previous week for their car service clinic. My appointment time was 1:00pm and the reservationist asked that I be there 15 minutes prior. So, I show up before 12:45 and wait to be served at 1:00pm. That did not happen. My service agent did not approach me until near 2:00pm. I was finally done and out of there by 3:15. So, I miss 3 hours of work for a 1 hour service. Why take appointments if you are not going to honor them? The service center should have enough staff to cover the work that has been scheduled. This is not the first time that I have had issues with the service center wait times. This is one reason I no longer take my Volvo there for service. I may not take it there again for their service clinics in the future. More

No Service We had an appointment and had to wait almost 30 minutes for someone from service to talk to us. In the meantime someone who arrived after us with no We had an appointment and had to wait almost 30 minutes for someone from service to talk to us. In the meantime someone who arrived after us with no appointment was taken before us. No receipt itemization was provided since the service was covered, so we can only assume the services performed were appropriate. More

First Land Rover and glad I went to Momentum I bought my first Land Rover from Momentum couple of weeks ago and had a great buying experience with Ron Roath. What made my experience even better I bought my first Land Rover from Momentum couple of weeks ago and had a great buying experience with Ron Roath. What made my experience even better was that on the way to a meeting this morning, my tire warning light came on (it was due to the sudden temperature change). I called Ron right away and he was able to have the car checked right away, and I was on my way in less than 10 minutes. I am enjoying my car and having a good experience with the purchase and service is just icing on top! THanks Ron!! More

Great! I bought a new jaguar here in 2009. It has had run-of-the-mill problems and has been out of warranty for a while. Now, with age, it is starting to a I bought a new jaguar here in 2009. It has had run-of-the-mill problems and has been out of warranty for a while. Now, with age, it is starting to act up and I need to bring it in more than usual. I get great service from their service advisor -- Kevin Sturgess. He never steers me to more expensive repairs/maintenance than i need, works hard to make sure I get my car back as soon as possible, keeps me updated on the status of my issue, and is very responsive whenever I call. These sound like simple things that you would expect from anyone in the service business, but IT IS RARE when it comes to cars. Just the other day, i had a problem with my smart key. It broke in several pieces when i dropped it on the pavement. It was totally unusable (and my car couldn't be used without a functioning smart key). I figured i needed a new key. This would be about $300 + an additional charge for a service visit for them to program the new key. Kevin fixed it in 5 minutes and spared me the expense (plus, saved me a 2nd trip to the dealership). I really appreciate it and would highly recommend anyone ask for Kevin if they own a jaguar and need service. For those of you considering buying a jaguar, the level of service you get from Momentum should be a top a consideration. I am very satsified after dealing with them (and Kevin) for the last 7 years. More

Thank You Ron! Bought a Land Rover a year ago and came in for Annual Maintenance. Ron overheard our issue and stepped in to help us and went above and beyond to mak Bought a Land Rover a year ago and came in for Annual Maintenance. Ron overheard our issue and stepped in to help us and went above and beyond to make it right. I truly appreciate his help and fixing our previous saleswoman's mistake. Will definitely recommend Ron to anyone in the Land Rover/Jag market and for future purchases. Ron has it going on!! Thank you again! More

My Volvo S40 Brought my car in for brake jobs/4 wheels alignments and I am very happy with the service. Many thanks to Jerry Bailey, service advisor, always share Brought my car in for brake jobs/4 wheels alignments and I am very happy with the service. Many thanks to Jerry Bailey, service advisor, always shares his best knowledge and extremely helpful when I have questions about my car. More

2 hour service with no loners??? We called ahead and booked an appointment for maintenance. They failed to tell us that the service would take at least two hours and they they did not We called ahead and booked an appointment for maintenance. They failed to tell us that the service would take at least two hours and they they did not provide loaners? Seriously? This is a luxury car dealership? Do you know your customers? I won't be back. More

Good work ... but questionable customer service Brought my vehicle in for service, and while the work performed was good, the promised updates and follow-thru never materialized. In fixing our car t Brought my vehicle in for service, and while the work performed was good, the promised updates and follow-thru never materialized. In fixing our car the first time, the service/repair shop broke some interior plastic parts which they said would have to be ordered from the factory and would take just a few weeks. Well, nearly three months later and after 5 calls that I made (they never once called us) the parts finally arrived, even though when I called today to yet again check on the parts, they said they have no record of the order whatsoever, to which I very quizzically and frustratingly replied with an invoice number, and then, pow, boom, shazam!- the parts magically appeared ?!? Seriously ?!? (save your receipts folks). Very disappointing to see a dealership be so quick to take a family's hard-earned money, yet so slow (in fact, non-responsive) in keeping a customer informed on any status. Neither our service advisor nor any parts employees ever called us, not even once. Mind you, the part is not super critical to the cars function, but broken pieces (that the dealership themselves caused) are unsightly on a $60k+ luxury car. This whole silly matter would be understandable/tolerable if it was a Chevy, Kia or cheap Honda, but definitely not something you expect from a dealership selling and servicing Jaguars. It's a simple matter of principle and integrity, nothing more. Be cautious and vigilant, and be prepared to spend time/do work as a customer when/if dealing with Momentum. More

Repair of Volvo C-70 Jerry did a great job of having my Volvo repaired. He listened to the description of my problem (a bumpy ride) and conducted a through inspection. Jer Jerry did a great job of having my Volvo repaired. He listened to the description of my problem (a bumpy ride) and conducted a through inspection. Jerry took a test drive, verified warranty and service contract coverage and phoned to communicate. He phoned several times to say the inspector was following up and the estimated price. I appreciate his professionalism and time. I am very glad I purchased the extended warranty at Momentum. There is a quality focus and product knowledge which translates into great service. Thank you Jerry. More

Amazing Service! Jerry Bailey helped me with a factory-standard servicing on my Volvo S80. Wow, he is extremely Knowledgeable! I have had Volvos for about 30 year now Jerry Bailey helped me with a factory-standard servicing on my Volvo S80. Wow, he is extremely Knowledgeable! I have had Volvos for about 30 year now, and have picked up quite a bit of information over the years, but he really knows the inside and out. He helped me know what needed to be doen and what DIDN'T need to be done. Also, the Dealership is really second-to-none. Very courteous and professional. More