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Momentum Jaguar Volvo Land Rover - Service Center

Houston, TX

4.9
158 Reviews

158 Reviews of Momentum Jaguar Volvo Land Rover - Service Center

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July 03, 2014

My Story about Momentum Volvo I can say enough about Jerry Bailey, my Service Advisor since 2004. He is professional, patience and explains in detail what is happening to your car. More

by shcalton
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Arron , Jerry Bailey
July 01, 2014

Service Center Review have been a customer of momentum jaguar for many years and,during that time, Kevin Sturgess has been my service manager. This is my fourth Jaguar and More

by johnimperial
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Sturgess
May 23, 2014

Alternator Belt Replacement I took my Volvo S40 to have the alternator belt replaced on 5/21/14. The service technician by the name of Jerry stated replacement of the belt was no More

by joeyrouser84
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Jerry, Jerry Bailey
May 27, 2014 -

Land Rover Southwest Houston responded

Thank you for taking the time to bring this to our attention. What you described is not consistent with the quality of customer service that we pride ourselves on at Momentum Volvo. We would like to talk to you directly regarding your experience at our dealership and rectify this situation. Please contact Tracy Desormeaux at 713-596-3603 or tracy.desormeaux@momentumjvp.com. We hope this experience does not keep you away from our dealership and we would love the opportunity to earn back your loyalty.

March 25, 2014

Appointment time was honored. Greeted by first and last name. Thorough review of work to be accomplished. Offered loaner car or drop off service. Greeted by mechanic who also reviewed service order. Accomp More

by Dustoff44
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Billy Peterson, Rich Forsythe
July 19, 2012

I bought my car here and had a great experience. My first oil change, however, was miserable. I bought the car new, but it was the loaner car that they used for people that were getting their oil changes. I More

by texas0418
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Richard Schumann, Matthew Blevins
March 13, 2012

The buying experience at Momentum was typical with no problems or hassles. However, after sales service leaves a lot to be desired. The following is my experience from a recent service visit. • It t More

by davidw1719
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Richard
December 21, 2009

Poor service and parts fraud. I had a brake job done on my XC90 and 3000 miles later I needed new pads and new rotors. Due to poor quality of their service they've ruined a pair of perfectly good rotors an More

by volvo_owner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Edwin
December 05, 2003

They quoted $800 for front brakes and 60k service, but when I got the invoice it had grown to $1700 without further approval. The ala cart prices for individual services seem to be quite arbitrary and n More

by GNick
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
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