Momentum Jaguar Volvo Land Rover - Service Center
Houston, TX
158 Reviews of Momentum Jaguar Volvo Land Rover - Service Center
50k mile service Took it in for 50k service @47k. I have come to expect MVJP charging around $1800 for each encounter no matter what - $2200 this time! Finally, aft Took it in for 50k service @47k. I have come to expect MVJP charging around $1800 for each encounter no matter what - $2200 this time! Finally, after 3 previous visits with a recurring noise I attributed to the drive shaft rubbing against the center console/tunnel, they finally found a cable rubbing against the drive shaft! Previously they had fobbed me off by attributing the noise to the disk brakes. They did call me and ask for my input as my wife had difficulty explaining what some of the problems were as she is not that tech savvy. I liked that. Car was beautifully washed/cleaned on return to us - Good job! More
Kevin Sturgess makes things happen! Kevin Sturgess makes things happen in the service department. He is always honest, courteous and gets me in and out quickly. He is just great! Kevin Sturgess makes things happen in the service department. He is always honest, courteous and gets me in and out quickly. He is just great! More
service bad battery and recall.. Kevin Sturgess, service advisor, is the BEST! Jaguar arranged for tow truck and one of first questions was :are you in a sa bad battery and recall.. Kevin Sturgess, service advisor, is the BEST! Jaguar arranged for tow truck and one of first questions was :are you in a safe place: which I thought was really special. More
Shuttle Driver Nelson is the best! He is always so friendly, and he remembers me everytime, including where I work. Nelson consistetly provides an excellent custom Nelson is the best! He is always so friendly, and he remembers me everytime, including where I work. Nelson consistetly provides an excellent customer expierence. More
taking care of their customers I am blessing to have a great dealership close by where the service & people make a difference. Nelson Rubio for example is the gentleman who does th I am blessing to have a great dealership close by where the service & people make a difference. Nelson Rubio for example is the gentleman who does the shuttle service to customers. He always remembers me & where I live, makes me feel comfortable and welcome plus always gets me home & back to the dealership safely & with a smile. Billy my service rep. is another who I can count on - he really knows the Volvo and is often able to fix something on the spot so I don't have to drop the car off at all - his knowledge & experience are very helpful. My sales man - Gonzo, (2 years ago) was wonderful - he made the experience of buying a new car so enjoyable and without any pressure or annoying phone calls. He has since moved to another dealership but I am glad he was there when I test drove and purchased my S60. He made it a total pleasure & the amount of time he spent with me showing me the mechanics of the car and all the instruments after I purchased it made a huge impact on me. I have never had anyone give that kind of service before. Thanks to all of you! Keep up the good ethics & practice. More
Outstanding Service Took my '13 Volvo S60 R Design in for a simple tire rotation. I explained that I wanted the tech to be extra careful so as not to scratch my wheels a Took my '13 Volvo S60 R Design in for a simple tire rotation. I explained that I wanted the tech to be extra careful so as not to scratch my wheels and damage the lug nuts with their impact wrench. Once the work was complete, Rich Forsythe came out and explained that he personally performed the work and that he used a rubber coated socket. Complimented me on the condition of the car and invited me to a Volvo enthusiasts gathering that was coming up. What more could a customer ask for? It's that type of customer service that will win people over every time! More
Outstanding service in the service dept, starting with Edwin Outstanding service starting with Edwin Viera who was our service advisor. The entire team did an outstanding job and Jerry Thong Huynh was the techni Outstanding service starting with Edwin Viera who was our service advisor. The entire team did an outstanding job and Jerry Thong Huynh was the technician. Edwin was very professional and friendly and made sure our Range Rovers issues were taken care of. Edwin goes above and beyond !! I didn't get the names of the greeters or cashier, but they were All Great! Thank you guys for making everything go so smoothly! Thanks again, Donna Gilman More
Service Visit Kevin as usual took care of my car and got the appropriate service and repairs completed in very good time. He also arranged for a car for one of the Kevin as usual took care of my car and got the appropriate service and repairs completed in very good time. He also arranged for a car for one of the days I needed one. Again excellent service. More
Pickup and delivery Nelson is very pleasant and provides excellent pick/delivery service which keeps my wife from having to disrupt her busy schedule to do it. I enjoy vi Nelson is very pleasant and provides excellent pick/delivery service which keeps my wife from having to disrupt her busy schedule to do it. I enjoy visiting with him on the trip. More
"The Best Service" LanRover is luxury all the way from the moment you Arrive and someone there to open your door to the World class salesman like Edwin Viera When you en LanRover is luxury all the way from the moment you Arrive and someone there to open your door to the World class salesman like Edwin Viera When you enter his area that huge smile on his face greet you and He made sure We were well taken care of ...LanRover Thought about everything from the children having a place to play a Comfortable area to wait in ...LanRover service is second to none;) More