Land Rover Southwest Houston

Momentum Jaguar Review My husband and I came to the dealership to test drive the Jaguar F Pace and a Range Rover. On our 1st trip, we met Bojan Secerkadic, Sales Consultant My husband and I came to the dealership to test drive the Jaguar F Pace and a Range Rover. On our 1st trip, we met Bojan Secerkadic, Sales Consultant. Bojan quickly helped us narrow down what we wanted to test drive and identified what our priorities were for a new car purchase. Though we made 3 trips for various reasons, we bought a vehicle from Bojan that checked all the boxes for what we wanted. He did a great job running us through all aspects of the sale and was fantastic with the delivery, covering ALL of the auto features. Thanks Bojan! More

Delay in service, poor response and horrible service I purchased me vehicle from this dealer new in 2011, and have had consistently horrible service by this dealer. The service technicians are not relia I purchased me vehicle from this dealer new in 2011, and have had consistently horrible service by this dealer. The service technicians are not reliable, they turnover every year, and never return calls. Despite having appointments for service, my car was not seen or worked on for five days. Despite regular maintenance and service at the dealer, worn seals and leaks were overlooked until another service provider identified them during inspection. More

Inefficient and discourteous Had my Volvo inspected, for state registration. 7 days later, I was finally told that it was not done properly, in that the report was not transmitted Had my Volvo inspected, for state registration. 7 days later, I was finally told that it was not done properly, in that the report was not transmitted to the State for the completion of the registration. No report was given to me, I was made to pay, and told that it was in the car; when in fact a report was never printed. This was denied in numerous conversations, only to find that this was in fact written on the receipt. I made 5 calls to the service advisor,none were returned over a 6 day period. It was only when I asked to speak to the GM that I was spoken to, and an attempt was made to resolve the situation. This is unacceptable and I have very little interest in me or my family buying a car from this dealership. Systemic failure, for what should be a simple matter. More

Bought a used Honda Pilot. Great service and patience from george and his team. Drove 2 hours to get this car and they did not disappoint. If I ever can afford a jaguar or Land Great service and patience from george and his team. Drove 2 hours to get this car and they did not disappoint. If I ever can afford a jaguar or Land Rover, they would be the place to come. More

Excellent Experience We purchased a pre-owned vehicle this morning from Momentum Jaguar and worked with Justin Shutter. I had spoken with him on the phone prior to our vi We purchased a pre-owned vehicle this morning from Momentum Jaguar and worked with Justin Shutter. I had spoken with him on the phone prior to our visit and he had the vehicle we had discussed all ready to go. It was exactly as advertised and after a short test drive we went inside to work out the deal. He treated me with the utmost professionalism and we are very happy with our purchase. More

Update to Customer Service Update to the overall experience with Momentum Land Rover 6/21/2017 - The dealership has done a complete turn around from my first experience below. T Update to the overall experience with Momentum Land Rover 6/21/2017 - The dealership has done a complete turn around from my first experience below. They've done everything they said they would and have really done a great job. I appreciate everything and if you are looking for a dealership who will take care of your service needs, this is the place! Keep up the great work and work on the first impression to come across this way when someone calls with a concern. It's good to know that you care about the customer and generate an environment that is friendly, courteous and professional. Update to my review below 6/14/2017 - I took the vehicle into the service department Monday and the experience was totally different than the call on that previous Saturday. There was a 180 degree turn in the attention to my concerns and solutions. They supplied me with a loaner quickly and were very professional and courteous. They have changed my feelings from the first impression. They've also found the problem to our vehicle and should have it repaired tomorrow. I'll give my final review when we pick up the vehicle. I will say for now, they're exceeding my expectations based on the initial contact. I have a 2015 Range Rover Evoque that has a check engine light come on and the vehicle isn't running nor shifting properly. I called this morning to get some help and was told that they only have a skeleton crew and their loaner department isn't open today. The next available appointment is at the end of June. I've purchased a Cadillac and was treated as a VIP when I had service concerns. They went out of their way to make sure that my concern was taken care of immediately. They provided a loaner for every type of service with no questions. Momentum treats you like they're doing you a favor by just talking to you. I update this rating once they have completed taken care of my concern for a more complete rating. More

Good services Good service reps ,friendly, courteous ,knowledge and helpful. this 25 words minimum is too long for a survey. cannot always have words of 25 all th Good service reps ,friendly, courteous ,knowledge and helpful. this 25 words minimum is too long for a survey. cannot always have words of 25 all the time More

Spring Car Service Clinic I had made an appointment the previous week for their car service clinic. My appointment time was 1:00pm and the reservationist asked that I be there I had made an appointment the previous week for their car service clinic. My appointment time was 1:00pm and the reservationist asked that I be there 15 minutes prior. So, I show up before 12:45 and wait to be served at 1:00pm. That did not happen. My service agent did not approach me until near 2:00pm. I was finally done and out of there by 3:15. So, I miss 3 hours of work for a 1 hour service. Why take appointments if you are not going to honor them? The service center should have enough staff to cover the work that has been scheduled. This is not the first time that I have had issues with the service center wait times. This is one reason I no longer take my Volvo there for service. I may not take it there again for their service clinics in the future. More

Exellent Experience Joseph was a pleaseure to work with on my used car purchase. He was polite and very professional. He made the buying process very comfortable. Joseph was a pleaseure to work with on my used car purchase. He was polite and very professional. He made the buying process very comfortable. More

No pressure. Great service John has more knowledge and history of these products than anyone at any of the dealerships I visited. He makes the process a pleasant experience. I John has more knowledge and history of these products than anyone at any of the dealerships I visited. He makes the process a pleasant experience. I would recommend this dealership and John to anyone. More