Land Rover Southwest Houston

By far the best car purchase of my life yet I sent an inquiry on a 2018 Land Rover that I wanted to surprise my wife with. I received an immediate phone call from Kendel Jackson(funny his name I sent an inquiry on a 2018 Land Rover that I wanted to surprise my wife with. I received an immediate phone call from Kendel Jackson(funny his name is like the wine). I told him exactly what I was looking for and they happened to have it in stock. When I arrived later in the evening, Kendel had the car sat aside, and ready for an immediate drive, no waiting. This is my 4th Range Rover purchase in the past three years, so I was fairly familiar with them, yet he was able to show me a few things I had no idea about. Finished the deal, went to finance, which I wasn't too impressed with. I am a 820 credit rating, and the best rate they could offer was 4%. I ended putting a deposit on the car to hold it overnight while I got financing setup through my credit union. Other than finance, it was my best purchase. See you in 12 months!! More

Dealer locked my key in the drawer for 35 mins Don’t go to this dealer — I paid for minor service after taking an early flight back to Houston. After being told their “computer system” that ke Don’t go to this dealer — I paid for minor service after taking an early flight back to Houston. After being told their “computer system” that keeps all keys in a locked drawer was “down” I waited 30 minutes (after paying) and eventually took Uber to pick up my kid at school. No manual override key, they said. Matt — my service guy — was fine — not his fault his bosses put in a stupid and ineffective key system. It would be comical if it wasn’t so pathetic — I’d taken an early flight back to pick up my kid and was late picking him up. Not first underwhelming experience at this dealer — go to Motorcars Ltd in Houston for service and/or repairs in all Rovers and ask for Mike. More

Poor Customer Service Making an appointment by phone with the appointment desk continues to be an absolute nightmare. I have a jag and this marks the third time that I've m Making an appointment by phone with the appointment desk continues to be an absolute nightmare. I have a jag and this marks the third time that I've made an appointment for service and had the same awful experience. My check engine light came on two days ago, so I immediately called to make an appointment and was told someone would call me back to try to get me in soon since I'm worried about continuing to drive the car under the circumstances. No one ever called. I called back and was disconnected twice before finally talking to someone at the appointment desk who scheduled my service for next week (6 days away) even after learning that my check engine light is on. No advise, no warnings, no consultation - I just need to continue to drive around for 6 days with my check engine light on before Momentum will service my jag. That's ridiculous! My husband has a Toyota and he warned me about Jaguar's service. More

Unprofessional Behavior The sale staff was great but once I got to financing and closing out the deal, all fail apart. After spending most of the day in the showroom, They a The sale staff was great but once I got to financing and closing out the deal, all fail apart. After spending most of the day in the showroom, They advise my credit score was lower than I have. To eliminated the agruement, I decided to pay in cash with a personal check which manager and finance refused. Then I was advised it was cooperate policy on checks. The floor manager then advised me if I could demenstrate that I had money in bank he would take the check. I was offended by the approach, a message of a potential thief and lier when he could have call the bank without questioning me if I had funds. Plus what happened to the corporate policy. It's seems it's all a judgement call and not a policy and offensive in they way they decide to take the check or not. He actually want me to show him my back account balance on bank app which I refused his request and the vechicle. Bought the same vechicle from.Houston Central, who provided great professional services. Enjoying my new Jaguar. More

Excellent service Ron Roath has made my first Land Rover buying experience an amazing one. I will recommend him to anyone. Thank you Momentum Land Rover, Mike ( Managae Ron Roath has made my first Land Rover buying experience an amazing one. I will recommend him to anyone. Thank you Momentum Land Rover, Mike ( Managaer) for the amazing deal. More

strange - keep complaining to customers all the time Jerry was complaining about everything all the time. Mostly have nothing to do with my service at Momentum. I would not recommend service with hi Jerry was complaining about everything all the time. Mostly have nothing to do with my service at Momentum. I would not recommend service with him. More

Completely Satisfied!!! Loved Marco! Professional, understanding, and no undue pressure. Marcus made sure we left happy and with what we wanted. The customer service was phenomenal and th Professional, understanding, and no undue pressure. Marcus made sure we left happy and with what we wanted. The customer service was phenomenal and they do what they say they will do. Will definately be back! More

Bojan Sacerkadic was very professional, attentive, I visited this dealer 2 times, and both times staff was very friendly, I loved the atmosphere, they all listen to your needs , and help you in the bes I visited this dealer 2 times, and both times staff was very friendly, I loved the atmosphere, they all listen to your needs , and help you in the best way they can, I really want to thank Bojan Sacerkadic for taking care of me, he was just awesome, I was pleased with his service, I highly recommend Bojan Sacerkadic More

Great experience David was a great help and convinced me about Volvo as I didn’t know the brand. A great choice and now I will be a life time Volvo owner. David was a great help and convinced me about Volvo as I didn’t know the brand. A great choice and now I will be a life time Volvo owner. More

Bad Infomation & Terrible Service Terrible experience with this company. Bought pre-owned car for cash after promised they have title in hand. Now, almost two months later, still waiti Terrible experience with this company. Bought pre-owned car for cash after promised they have title in hand. Now, almost two months later, still waiting on title and getting complete run around. Do not return calls. They have my money... More