Land Rover Southwest Houston

I was an out of town buyer and flew in to Houston specifically for a vehicle that I decided to buy sight unseen. I waited over 2 hours just to get in front of a finance person. During the closing it specifically for a vehicle that I decided to buy sight unseen. I waited over 2 hours just to get in front of a finance person. During the closing it was mentioned that some kind of window/wheel warranty and a theft insurance was part of the price. This was never discussed and given that my bank had already written a check for the exact amount, I decided to continue. Following the finance portion, My wife and I were handed the keys and our sales woman told us thatbshe didn't have time to take us through the car due to other customers. She let us know we could wait another hour or so and maybe she could get back to us. It was almost laughable how unprofessional she was. Given that we now had a 700 mile drive ahead, I decided we could figure it out by ourselves. Got home and found that a light was out. This was a certified pre-owned vehicle and this should have been covered. Over the next 6 weeks, I sent no less than 10 emails, including the sales manager asking for an update. I even set weekly reminders to send them emails (and I called and left messages), yet the emails and calls went unanswered for over 6 weeks. Next, my tag was not sent in properly and finally an admin assisted me and was very responsive after the temp tag had already expired. I called the sales manager and requested he call me back, as I thought he might want some constructive feedback. No return call. More

I bought my car here and had a great experience. My first oil change, however, was miserable. I bought the car new, but it was the loaner car that they used for people that were getting their oil changes. I oil change, however, was miserable. I bought the car new, but it was the loaner car that they used for people that were getting their oil changes. I was told when I bought my car that my first oil change would be free. I made an appointment and brought my car to them yesterday.I figured with an appointment, that I wouldn't be kept waiting. I was for over 10 minutes. The people in the service department were dismissive. Finally, Matt came to the desk I was sitting at and told me he had to fill out paperwork and someone would be with me soon. I got tired of waiting and went to the service manager to try and speed up the process that was not explained to me and I really had no idea what was going on. Richard didn't listen to me and kept saying that Matt would be right with me. I had to repeat myself 3 times to Richard before he actually listened to what I had to say. I went back to Matt and he said that the oil change would cost 99.00. I said no, I was told that the first oil change was free. He said that the policy is a free oil change under 8000 miles. I bought the car with 5000 miles already on it and no one said there was a mileage cut off when I bought the car. I went back to Richard and explained what I was told before and what I'm being told now. At this point, it was no longer about the free oil change, but the disrespectful and dismissive manner in which they conducted their business. Richard came back and said he would give me the oil change for free, but he had a bit of an attitude about it. When I got back to my office, I called the dealership and asked to talk to someone about my bad experience. They took my number, but I have yet to receive a call. More

The buying experience at Momentum was typical with no problems or hassles. However, after sales service leaves a lot to be desired. The following is my experience from a recent service visit. • It t problems or hassles. However, after sales service leaves a lot to be desired. The following is my experience from a recent service visit. • It took almost 4 days to diagnose a recent AC problem on my Jaguar. • The initial diagnosis was incorrect. The service rep told me that the AC checked out fine and it didn’t have a problem. I advised that they needed to check again. They needed to get the car out of their air conditioned shop and drive it around in the heat, and then determine if it was functioning as it should. At my request, they took it outside and found that it did truly have a problem. • Over the 4 days of diagnosis work, the service reps did not keep me very well informed as to what was going on. I had to call them and leave messages for them to call me back. This was very poor follow up. • More on the diagnosis. The second diagnosis was a problem with the expansion valve, possibly debris. When they told me this I questioned how debris could be in the system. They suggested hose deterioration. Hose deterioration is possible but I doubt it on a 4 year old car. I suggested that the debris could be debris from the failed compressor from a year earlier (covered under warranty). Then the story changed. I was told that there was no debris in the expansion valve. I was told that the expansion valve was stuck and could not function. This leads me to believe that they were not certain as to the root cause of the problem, or they were trying to avoid a second warranty claim. Why did the story change? • Last, I was told that the repair would not be covered under warranty, even though the car was 23,000 miles under its mileage warranty and only a couple of weeks over its time warrantee. I did not expect this from a high end car dealership. This AC problem was a problem that existed for months, maybe since the compressor was changed out a year earlier. This failure should have been considered an existing problem. There was no budging Momentum or Jaguar from their decision. • Subsequently, I took the car to another shop and had the expansion valve changed out (per Momentum’s diagnosis). The shop doubted Momentum’s diagnosis but changed out the valve anyway. There were no debris found in the valve and there were no indications that the valve was ever stuck. A new valve was installed and the AC problem still persisted. The Momentum misdiagnosis was incorrect (again). • Loosing confidence in Momentum that the car AC would never be fixed, I sold the car. If I had kept the car, I would have never used Momentum’s Service center again, and I will never buy another car from Momentum. More

I have always putting off buying a new car until the last minute because the car buying experience usually is miserable. Saying that, yesterday I had the most enjoyable car buying experience while purchasing minute because the car buying experience usually is miserable. Saying that, yesterday I had the most enjoyable car buying experience while purchasing my Land Rover. The people at Land Rover of Southwest Houston were awesome. They treated me with respect and did everything to get me a great deal. If you decide you want a Land Rover, go talk to Taylor Amos there. More

Steven made the purchase of our new Volvo absolutely worth driving to Houston (from Austin) for. We handled everything over the phone and email. When we arrived, everything was not only as promised but worth driving to Houston (from Austin) for. We handled everything over the phone and email. When we arrived, everything was not only as promised but above and beyond expectations. I would recommend Steven for his knowledge, honesty and attention to detail/follow through. I have purchased many cars in my lifetime and this one was without a doubt the BEST! I would recommend both Steven and Momentum to anyone purchasing a new car! More

The following is a letter I emailed to Mr. Dugger, the Dealership Operator last night. * * * * * * * Mr. Dugger, I just wanted to let you all know that Steven Hill has earned his way into being Dealership Operator last night. * * * * * * * Mr. Dugger, I just wanted to let you all know that Steven Hill has earned his way into being my car salesman for life. In May of 2010, I purchased a Volvo XC90 from him, and was extremely pleased with his service and attention, even though I knew I am not one of your most prestigious clients. He treated me, however, with kindness and a genuine concern that I made the best purchase for myself. This year, when it came time for my wife's car to pass on into its next life, we came back to Momentum Volvo first to check out the selection. We found a car we loved (a red-orange S60), but my wife wasn't sure she wanted us to be a Two-Volvo family. Over the next few weeks, we searched the internet for countless hours, and visited three other dealerships to check out some cars she was interested in. At the first place, we were confronted by a greasy salesman. At the second place, we found a car we liked, but the salesman and the manager did not try at all to meet us where we were at as far as our needs and our budget. At the third place, we found a car, and my pen was literally hovering above the signature line when the manager ran in and told us that Mac Haik himself told them not to sell me the car, but to hold it for one of his friends' daughters, and we felt humiliated... I almost wrote to the Chronicle, and the temptation still lingers. At that point, I'd had enough, and I immediately left their parking lot and drove directly back to the man I knew was safe and trustworthy and would take care of us no matter what. Steven ended up selling us our second Volvo, the red-orange S60 we saw the first time, and it's a DREAM CAR for us. My wife absolutely loves it, and we both LOVE getting into the drivers seat. Hands down, one of the best salesmen I've ever met in my life... and that's coming from a Regional Recruiter for Verizon Wireless who has interviewed literally thousands of salesmen. We drove the car home that night. Steven already knows this, but I wanted you to know as well... the next time I buy a car, I already know who's table I'll be sitting at. -- Travis Abraham Regional Recruiter & Development Advisor Cellular Sales of Coastal Texas More

I expected my stay at this dealership to last for as long as it took them to assign a value on my trade, but their offer was came in on the high end of the Kelley Blue Book trade-in range and the agreed-to a as it took them to assign a value on my trade, but their offer was came in on the high end of the Kelley Blue Book trade-in range and the agreed-to amount exceeded my payoff, three years into a five year note(!) I also had shopped financing rates extensively and had approval for what I thought was the lowest available rate anywhere; their finance people managed to beat that by a full quarter of a percent. As a professional contract negotiator who's owned many vehicles I've reduced many a salesman to tears, but my salesman, Mr. Jiminez, was friendly, very knowledgeable about the vehicle and absolutely no pressure. And, when I was on my way back to the dealer to purchase the car I called to mention to him that the right front fog light lens was broken; he had it replaced by the time I arrived. He even called the previous owner to get the second set of keys, saving me close to $500... I honestly hated to leave that place. And Mr. Jiminez is truly a rare find. More

Poor service and parts fraud. I had a brake job done on my XC90 and 3000 miles later I needed new pads and new rotors. Due to poor quality of their service they've ruined a pair of perfectly good rotors an my XC90 and 3000 miles later I needed new pads and new rotors. Due to poor quality of their service they've ruined a pair of perfectly good rotors and cost me over $800.00 They refused to pay for it and are extremely nasty. When their service manager heard of my problems, the response was - take your business elsewhere. I suggest, to anyone considering this dealer to do exactly that! When I had condensation on my taillight (warranty covered) they ordered replacement from Volvo, told me it was replaced with a new taillight, but a few days later condensation appeared in the same spot. What are the chances that a brand-new Volvo part would be defective in the same way in exactly same area? They simply billed Volvo for new part, but left the old one on the vehicle (just dried condensation off with a hair dryer) POOR SERVICE, DISHONEST PEOPLE More

They quoted $800 for front brakes and 60k service, but when I got the invoice it had grown to $1700 without further approval. The ala cart prices for individual services seem to be quite arbitrary and n when I got the invoice it had grown to $1700 without further approval. The ala cart prices for individual services seem to be quite arbitrary and non-repeatable. The billing on my invoice didn't match the prices on the service advisor's printed copy for several items. I will never take any car back to Momentum Jaguar for service (and consequently would not consider buying one from them either). More