
Land Rover Southwest Houston
Houston, TX
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
By Type
Showing 349 reviews
Great buying experience I was in the market for one of the new Jaguar F-Type R Coupes. I live in Austin TX where we have a decent dealer, but they're small in terms of volu I was in the market for one of the new Jaguar F-Type R Coupes. I live in Austin TX where we have a decent dealer, but they're small in terms of volume so they couldn't get me a slot for a custom build until November or December. I didn't want to wait that long so I called around all the dealers in Texas - 2 in Dallas, 1 in FT Worth, 2 in Houston, 1 in San Antonio. Amazing test if you will - some of these dealers NEVER called me back, some did so but at best were days later. Momentum was far and away the most responsive. They had an internet sales rep (Marcela) respond to me right away and then she passed me over to Steven Hill who is one of the F-Type product experts. What a great experience that was. Steven knew EVERYTHING about the car, the options, even local marketing events in my area (a "good to be bad" day at the COTA). I asked him about possible window tinting and radar detector installation and I had quotes via email in less than 4 hours. I placed the order back in April and Steven kept me up-to-date on the status of my delivery every couple of weeks. When the car arrived the experience only got better. My wife and I drove down to Houston to pick it up and when we got there my new car was parked right in the center of their main show room. While the finance team worked up the paperwork Steven took me for a drive to demonstrate several key capabilities of the car and walked us through all the different features. The finance team was quick and efficient, presenting us with several add-on options without being pushy. (I always by tire & wheel insurance - its saved me thousands in each car I've owned). When presented with options I didn't want, she moved on right away. I was in and out of the finance office in less 15 min tops. But here's the best part - you could just tell that Steven was having a genuine blast selling us this car. He took pictures of my wife and I, a video of the car pulling out of the main showroom, all just for fun. (We're getting copies of course :-). My wife and I talked about it all the way back to Austin, its a shame more dealers don't have this kind of service. I've bought several high end cars, and I have to say this is probably tied for my best buying experience ever. Kudos to the Momentum Jaguar team for making Steven a product specialist. It shows and had a huge impact on my buying experience. I'd absolutely buy a car from them again. More
Courteous and Understanding I have been having a problem with my Range Rover and it has taken a lot of hit and miss services to pin point the electrical problem. Louis H Caval I have been having a problem with my Range Rover and it has taken a lot of hit and miss services to pin point the electrical problem. Louis H Cavallo,, my service representative, has always been courteous and understanding of my concerns. He gets the job done for me. I am very happy with the service and the staff. More
Prompt and Courteous Didn't have an appointment but Michelle took care of me shortly after I arrived. The repair was completed quickly and I was back on the road in less t Didn't have an appointment but Michelle took care of me shortly after I arrived. The repair was completed quickly and I was back on the road in less than two hours. Michelle Buscemi was very courteous and attentive. I'm glad she's part of the Momentum team. More
Excellent Service I have had nothing but easy and efficient trips to this dealership because of Edwin Viera! He is very helpful and friendly, and I know I am in great h I have had nothing but easy and efficient trips to this dealership because of Edwin Viera! He is very helpful and friendly, and I know I am in great hands. More
Great Service Arrived at Momentum Volvo for a 10:15 appointment with Michelle, however she was off. No problem, Jerry Bailey jumped right in and took over. He ackno Arrived at Momentum Volvo for a 10:15 appointment with Michelle, however she was off. No problem, Jerry Bailey jumped right in and took over. He acknowledged our presence, stating he had to finish one paperwork thing on another customer. A few minutes passed, he was ready for us, took our service request and we were on our way. Later that day he phoned to get our authorization for work, no problem we knew it had to be done. Jerry called us again later that day to advise us our vehicle was ready. I told him we'd be there the next morning, he said "it will be here and ready". The next morning we arrived to pickup our vehicle, and meet with Jerry. He explained all that was performed on the vehicle. We received our newly serviced and washed vehicle. We were very pleased with Jerry and the staff. More
My Story about Momentum Volvo I can say enough about Jerry Bailey, my Service Advisor since 2004. He is professional, patience and explains in detail what is happening to your car. I can say enough about Jerry Bailey, my Service Advisor since 2004. He is professional, patience and explains in detail what is happening to your car. Never I left the service center unhappy. Actually, this is a happy inviting center. I purchased my first car from Momentum Volvo and Steven Hill was the salesperson. He treats you like family. While I did not purchase my second Volvo from Momentum, I still take my car for service because of Jerry Bailey. Making appointments are easy and efficient. Loaner cars are great, along with the car wash too. I know most of the staff at Momentum. This is my second family in the heart of Houston, Texas. Because of my relationship with this dealership, I never miss my maintenance because I know that my car is in good hands with Jerry Bailey and the well-trained mechanics. I want to thank Aaron for his pleasant personality while securing a loaner car. This center should be awarded for their customer friendly atmosphere, along with quality of work and pricing. This is important to me and I am profoundly grateful to Momentum Volvo. With gratitude, Sheryl, White C30 Volvo More
Service Center Review have been a customer of momentum jaguar for many years and,during that time, Kevin Sturgess has been my service manager. This is my fourth Jaguar and have been a customer of momentum jaguar for many years and,during that time, Kevin Sturgess has been my service manager. This is my fourth Jaguar and Kevin has always, consistently, dealt with me both personally and professionally. He is an asset for Momentum Jaguar. More
Alternator Belt Replacement I took my Volvo S40 to have the alternator belt replaced on 5/21/14. The service technician by the name of Jerry stated replacement of the belt was no I took my Volvo S40 to have the alternator belt replaced on 5/21/14. The service technician by the name of Jerry stated replacement of the belt was not covered under the warranty. I informed him that was fine I would be paying cash. I informed Jerry directly to replace the belt and I would be in to pick the vehicle back up on 05/23/14 at 7:30am when they opened. From the time I dropped the vehicle off I was under the impression my vehicle was being serviced. This morning when I called in informing the service department I was on my way to retrieve my vehicle I was informed a belt had to be ordered due to they had non in stock. Then informed If I could wait while the took a belt from a newer vehicle and put it on mines. From 05/21-05/23/14, no one from Momentum Volvo took the time to contact me of what was going on. Basically my vehicle was pushed aside and forgot about. I have always taken my vehicle back to this location to have the oil change and things services. The service location guest waiting room is very nice, comfortable and convenient to my home, but the lack of customer service, communication and urgency to the matter at hand was inconsiderate and inexcusable. Before I do business with this location again I will go to the I-10 location where the guest area is not as luxurious but the customer service is great. All the staff members at the Momentum Volvo location on the feeder of Hwy 59 and beltway 8 in Houston, Tx need to take a class on customer service. More
Appointment time was honored. Greeted by first and last name. Thorough review of work to be accomplished. Offered loaner car or drop off service. Greeted by mechanic who also reviewed service order. Accomp name. Thorough review of work to be accomplished. Offered loaner car or drop off service. Greeted by mechanic who also reviewed service order. Accomplished service on time. The returned my car on time and fresh from their car wash... More
VOLVO (1) Bait and switch. After trying to negotiate VOLVO (1) Bait and switch. After trying to negotiate down the price of the car unsuccessfully, I relented because of their supposed policy where t VOLVO (1) Bait and switch. After trying to negotiate down the price of the car unsuccessfully, I relented because of their supposed policy where they do not decrease the price offered. I paid the price at which it was offer. (In hindsight, unwise.) When I went to take the car home, IT WAS A DIFFERENT CAR. They switched the car for a model with less features (no compass, for instance). I then had to argue with the manager for two hours to get the car for which I bargained. (2) We agreed on a price without consideration of a trade-in. After, I asked if they would buy my old car. They gave me a low ball offer of $750 and said they could not go higher. I signed the paperwork with the intent of returning the next day to pay for the car. We sold the old car to a different dealership for $2500. The next day, the Volvo dealership refused to give me the Volvo unless I PAY THE $750 DIFFERENCE. THIS WAS OUTSIDE THE CONTRACT. I should have returned the car then since there were already fraudulent twice. (In hindsight, unwise.) (3) I decided to get a car loan because interest rates were generally low. The loan lady "credit officer" did not know anything about the credit terms. She had to google basic answers. Without notifying me and without my permission, she applied for MULTIPLE LOANS, which hurt my near perfect credit score. I only gave her permission to get my credit score and to get A loan. I generally like the Volvo itself, although the blind spot information system is a waste of money. In hindsight, I wouldn't pay a dime for it. This dealership, however, is fraudulent at best. The other Momentum dealerships may or may not be as bad. I know this issue was pervasive through management. More