Land Rover Southwest Houston

Excellent Service I have had nothing but easy and efficient trips to this dealership because of Edwin Viera! He is very helpful and friendly, and I know I am in great h I have had nothing but easy and efficient trips to this dealership because of Edwin Viera! He is very helpful and friendly, and I know I am in great hands. More

Great Service Arrived at Momentum Volvo for a 10:15 appointment with Michelle, however she was off. No problem, Jerry Bailey jumped right in and took over. He ackno Arrived at Momentum Volvo for a 10:15 appointment with Michelle, however she was off. No problem, Jerry Bailey jumped right in and took over. He acknowledged our presence, stating he had to finish one paperwork thing on another customer. A few minutes passed, he was ready for us, took our service request and we were on our way. Later that day he phoned to get our authorization for work, no problem we knew it had to be done. Jerry called us again later that day to advise us our vehicle was ready. I told him we'd be there the next morning, he said "it will be here and ready". The next morning we arrived to pickup our vehicle, and meet with Jerry. He explained all that was performed on the vehicle. We received our newly serviced and washed vehicle. We were very pleased with Jerry and the staff. More

My Story about Momentum Volvo I can say enough about Jerry Bailey, my Service Advisor since 2004. He is professional, patience and explains in detail what is happening to your car. I can say enough about Jerry Bailey, my Service Advisor since 2004. He is professional, patience and explains in detail what is happening to your car. Never I left the service center unhappy. Actually, this is a happy inviting center. I purchased my first car from Momentum Volvo and Steven Hill was the salesperson. He treats you like family. While I did not purchase my second Volvo from Momentum, I still take my car for service because of Jerry Bailey. Making appointments are easy and efficient. Loaner cars are great, along with the car wash too. I know most of the staff at Momentum. This is my second family in the heart of Houston, Texas. Because of my relationship with this dealership, I never miss my maintenance because I know that my car is in good hands with Jerry Bailey and the well-trained mechanics. I want to thank Aaron for his pleasant personality while securing a loaner car. This center should be awarded for their customer friendly atmosphere, along with quality of work and pricing. This is important to me and I am profoundly grateful to Momentum Volvo. With gratitude, Sheryl, White C30 Volvo More

Service Center Review have been a customer of momentum jaguar for many years and,during that time, Kevin Sturgess has been my service manager. This is my fourth Jaguar and have been a customer of momentum jaguar for many years and,during that time, Kevin Sturgess has been my service manager. This is my fourth Jaguar and Kevin has always, consistently, dealt with me both personally and professionally. He is an asset for Momentum Jaguar. More

Appointment time was honored. Greeted by first and last name. Thorough review of work to be accomplished. Offered loaner car or drop off service. Greeted by mechanic who also reviewed service order. Accomp name. Thorough review of work to be accomplished. Offered loaner car or drop off service. Greeted by mechanic who also reviewed service order. Accomplished service on time. The returned my car on time and fresh from their car wash... More

I was an out of town buyer and flew in to Houston specifically for a vehicle that I decided to buy sight unseen. I waited over 2 hours just to get in front of a finance person. During the closing it specifically for a vehicle that I decided to buy sight unseen. I waited over 2 hours just to get in front of a finance person. During the closing it was mentioned that some kind of window/wheel warranty and a theft insurance was part of the price. This was never discussed and given that my bank had already written a check for the exact amount, I decided to continue. Following the finance portion, My wife and I were handed the keys and our sales woman told us thatbshe didn't have time to take us through the car due to other customers. She let us know we could wait another hour or so and maybe she could get back to us. It was almost laughable how unprofessional she was. Given that we now had a 700 mile drive ahead, I decided we could figure it out by ourselves. Got home and found that a light was out. This was a certified pre-owned vehicle and this should have been covered. Over the next 6 weeks, I sent no less than 10 emails, including the sales manager asking for an update. I even set weekly reminders to send them emails (and I called and left messages), yet the emails and calls went unanswered for over 6 weeks. Next, my tag was not sent in properly and finally an admin assisted me and was very responsive after the temp tag had already expired. I called the sales manager and requested he call me back, as I thought he might want some constructive feedback. No return call. More

I bought my car here and had a great experience. My first oil change, however, was miserable. I bought the car new, but it was the loaner car that they used for people that were getting their oil changes. I oil change, however, was miserable. I bought the car new, but it was the loaner car that they used for people that were getting their oil changes. I was told when I bought my car that my first oil change would be free. I made an appointment and brought my car to them yesterday.I figured with an appointment, that I wouldn't be kept waiting. I was for over 10 minutes. The people in the service department were dismissive. Finally, Matt came to the desk I was sitting at and told me he had to fill out paperwork and someone would be with me soon. I got tired of waiting and went to the service manager to try and speed up the process that was not explained to me and I really had no idea what was going on. Richard didn't listen to me and kept saying that Matt would be right with me. I had to repeat myself 3 times to Richard before he actually listened to what I had to say. I went back to Matt and he said that the oil change would cost 99.00. I said no, I was told that the first oil change was free. He said that the policy is a free oil change under 8000 miles. I bought the car with 5000 miles already on it and no one said there was a mileage cut off when I bought the car. I went back to Richard and explained what I was told before and what I'm being told now. At this point, it was no longer about the free oil change, but the disrespectful and dismissive manner in which they conducted their business. Richard came back and said he would give me the oil change for free, but he had a bit of an attitude about it. When I got back to my office, I called the dealership and asked to talk to someone about my bad experience. They took my number, but I have yet to receive a call. More

The buying experience at Momentum was typical with no problems or hassles. However, after sales service leaves a lot to be desired. The following is my experience from a recent service visit. • It t problems or hassles. However, after sales service leaves a lot to be desired. The following is my experience from a recent service visit. • It took almost 4 days to diagnose a recent AC problem on my Jaguar. • The initial diagnosis was incorrect. The service rep told me that the AC checked out fine and it didn’t have a problem. I advised that they needed to check again. They needed to get the car out of their air conditioned shop and drive it around in the heat, and then determine if it was functioning as it should. At my request, they took it outside and found that it did truly have a problem. • Over the 4 days of diagnosis work, the service reps did not keep me very well informed as to what was going on. I had to call them and leave messages for them to call me back. This was very poor follow up. • More on the diagnosis. The second diagnosis was a problem with the expansion valve, possibly debris. When they told me this I questioned how debris could be in the system. They suggested hose deterioration. Hose deterioration is possible but I doubt it on a 4 year old car. I suggested that the debris could be debris from the failed compressor from a year earlier (covered under warranty). Then the story changed. I was told that there was no debris in the expansion valve. I was told that the expansion valve was stuck and could not function. This leads me to believe that they were not certain as to the root cause of the problem, or they were trying to avoid a second warranty claim. Why did the story change? • Last, I was told that the repair would not be covered under warranty, even though the car was 23,000 miles under its mileage warranty and only a couple of weeks over its time warrantee. I did not expect this from a high end car dealership. This AC problem was a problem that existed for months, maybe since the compressor was changed out a year earlier. This failure should have been considered an existing problem. There was no budging Momentum or Jaguar from their decision. • Subsequently, I took the car to another shop and had the expansion valve changed out (per Momentum’s diagnosis). The shop doubted Momentum’s diagnosis but changed out the valve anyway. There were no debris found in the valve and there were no indications that the valve was ever stuck. A new valve was installed and the AC problem still persisted. The Momentum misdiagnosis was incorrect (again). • Loosing confidence in Momentum that the car AC would never be fixed, I sold the car. If I had kept the car, I would have never used Momentum’s Service center again, and I will never buy another car from Momentum. More