Land Rover Southwest Houston

Taylor Amos is the BEST!! I recently purchased a 2011 Mercedes E350 (36K Miles) from this dealership and even after the car went thru thorough inspection and servicing in their I recently purchased a 2011 Mercedes E350 (36K Miles) from this dealership and even after the car went thru thorough inspection and servicing in their service department, the car was still pulling to the right (Faulty alignment). They sent the car to a Mercedes dealership for alignment but the problem still persisted. There were 2 causes for the car pulling to the right direction. Bad alignment and bad front tires... The service department and the sales team just gave me a excuses after excuses to avoid replacing the tires but until I met with Taylor Amos. Once I mentioned the whole situation to Taylor, he was very apologetic behalf of the dealership and their service departments lack of taking ownership of the problem. He then took the car for a test drive and took their chief mechanic's advice and assured me that he was fix the problem! He replaced all the tires on the vehicle and made sure the car now drove correctly as it should. Taylor's approach to the problem and it's resolution was commendable. He is an example of what real customer service should be. He rectified what the problem was and took ownership of the situation and resolved the issue rather than trying to avoid having to pay for the tires unlike his colleagues. People like Taylor Amos should be in the leadership position so that they can lead their fellow employees by setting up examples of how to do things the right way! I would highly recommend Taylor for a top management position at this dealership! More

Shuttle service I was driven from the dealership to my office downtown by Nelson Rubio. Nelson was very courteous and new the Houston area streets very well. I only I was driven from the dealership to my office downtown by Nelson Rubio. Nelson was very courteous and new the Houston area streets very well. I only had to give him the address of my building and he took a route that had very minimal traffic. Nelson was a pleasure to speak with during the drive. More

Routine maintenance and shuttle service I dropped my car off for its 37.5K service. Billy remembered me and greeted me by name when I arrived. Nelson Rubio drove me to work and as always, wa I dropped my car off for its 37.5K service. Billy remembered me and greeted me by name when I arrived. Nelson Rubio drove me to work and as always, was a pleasure to talk to and made the ride fly by. His ability to navigate around traffic because of his extensive knowledge of Houston's streets is impressive. This was yet another in a series of outstanding service experiences I've had at Momentum Volvo. I would highly recommend them to anyone. More

Thank You I drive from Dallas to Houston to have my car serviced at this location. Kevin always makes my experience a good one. I feel more conficent in Momentu I drive from Dallas to Houston to have my car serviced at this location. Kevin always makes my experience a good one. I feel more conficent in Momentum Jaguar than any dealership in the Dallas area. Thank you for helping me to maitain my 2002 Jaguar. Always a great experience. More

Outstanding Service! I rarely get online to review a service appointment - but my recent experience at Momentum SW Landrover was outstanding. Not only did Edwin Viera and I rarely get online to review a service appointment - but my recent experience at Momentum SW Landrover was outstanding. Not only did Edwin Viera and his team resolve the minor issue I was having, they proactively repaired an unrelated item to avoid issues when I got back on the road. Throughout the service, Edwin kept me in the loop and made sure the vehicle service caused minimal disruption to my busy schedule. It's rare to find a professional team like this. Thanks again! More

Service with a Smile I arrived at the Dealership without an appointment and they were able to accommodate me. It was a great relief to finish this task, with minimal time I arrived at the Dealership without an appointment and they were able to accommodate me. It was a great relief to finish this task, with minimal time required from my very busy day. Everyone from the person greeting me on the service drive to the young lady at the cashier area made me feel as if I was the only client in the building. They all contributed and made my visit quick and efficient. More

Satisfaction guaranteed! When I buy I new car it will be a Jaguar again because of Kevin Sturgess. He is the most responsible knowledgeable, dependable man I've ever worked w When I buy I new car it will be a Jaguar again because of Kevin Sturgess. He is the most responsible knowledgeable, dependable man I've ever worked with. You are very lucky to have in in your service Dept. He really takes care of his customers...meaning me! More

Service for My Jaguar I had a number of service issues, which I believed were covered under the warranty. Kevin Sturgess fought very hard to make sure that the service issu I had a number of service issues, which I believed were covered under the warranty. Kevin Sturgess fought very hard to make sure that the service issues were covered. Some of the issues were difficult but they found them all. Keven has always been really great at customer service. Kevin calls me to update me, and he always advises me well. I could not be more happy. More

Nelson Rubio's "ride with a smile" Over many years of trading at Momentum Volvo, there have been a number of times when Nelson Rubio has given me a lift in his shuttle. He goes beyond Over many years of trading at Momentum Volvo, there have been a number of times when Nelson Rubio has given me a lift in his shuttle. He goes beyond just giving me a ride, though, because he's more than just accurate and efficient, he's also a really pleasant person. In fact, there have been times when he's gone out of his way to make sure I was taken care of. Taking one's car in for service anywhere has the potential for being a stressful situation, but Nelson's reliably friendly service is one reason that's not an issue for me at Momentum Volvo. More

Range Rover Service Edwin provides exceptional customer service when I visit the dealership for service or when I place a call to him to ask a question about my Range Rov Edwin provides exceptional customer service when I visit the dealership for service or when I place a call to him to ask a question about my Range Rover. He is efficient, responsive, knowledgeable and understanding. He goes over and beyond to ensure I understand what service is required. Edwin is great at his job! More