Land Rover Southwest Houston

Great Service Nelson has been taking me back to the office and picking me up to get my vehicle for the last service. I am working with 2 other dealership for my oth Nelson has been taking me back to the office and picking me up to get my vehicle for the last service. I am working with 2 other dealership for my other cars and none come close to Nelson!!!! More

50k mile service Took it in for 50k service @47k. I have come to expect MVJP charging around $1800 for each encounter no matter what - $2200 this time! Finally, aft Took it in for 50k service @47k. I have come to expect MVJP charging around $1800 for each encounter no matter what - $2200 this time! Finally, after 3 previous visits with a recurring noise I attributed to the drive shaft rubbing against the center console/tunnel, they finally found a cable rubbing against the drive shaft! Previously they had fobbed me off by attributing the noise to the disk brakes. They did call me and ask for my input as my wife had difficulty explaining what some of the problems were as she is not that tech savvy. I liked that. Car was beautifully washed/cleaned on return to us - Good job! More

Kevin Sturgess makes things happen! Kevin Sturgess makes things happen in the service department. He is always honest, courteous and gets me in and out quickly. He is just great! Kevin Sturgess makes things happen in the service department. He is always honest, courteous and gets me in and out quickly. He is just great! More

service bad battery and recall.. Kevin Sturgess, service advisor, is the BEST! Jaguar arranged for tow truck and one of first questions was :are you in a sa bad battery and recall.. Kevin Sturgess, service advisor, is the BEST! Jaguar arranged for tow truck and one of first questions was :are you in a safe place: which I thought was really special. More

Ordered a Range Rover Sport My first contact with the dealership was with Victoria Lewis via email. She answered my inquiry almost immediately and through her I made an appointme My first contact with the dealership was with Victoria Lewis via email. She answered my inquiry almost immediately and through her I made an appointment for a test drive. When I arrived at the dealership, she introduced to Joseph Molina who provided excellent customer service through the initial test drive through ordering process. He timely answered numerous emails and provided me with everything I needed to order a Range rover Sport. Excellent buying experience to date. More

matts the man Found my dream car on the net .made one call to matt baxmann he send me an app. In a hour and a half I was the proud owner of a hard top drop top.Matt Found my dream car on the net .made one call to matt baxmann he send me an app. In a hour and a half I was the proud owner of a hard top drop top.Matt knowing I was leaving for holiday had it shipped to my door in time for me to play with it before I had to return to work. Hassle free drama free. Just the way I like it .so the best advice I can give is call or see Matt Baxmann. He's the man... Dwayne Aaron More

Shuttle Driver Nelson is the best! He is always so friendly, and he remembers me everytime, including where I work. Nelson consistetly provides an excellent custom Nelson is the best! He is always so friendly, and he remembers me everytime, including where I work. Nelson consistetly provides an excellent customer expierence. More

taking care of their customers I am blessing to have a great dealership close by where the service & people make a difference. Nelson Rubio for example is the gentleman who does th I am blessing to have a great dealership close by where the service & people make a difference. Nelson Rubio for example is the gentleman who does the shuttle service to customers. He always remembers me & where I live, makes me feel comfortable and welcome plus always gets me home & back to the dealership safely & with a smile. Billy my service rep. is another who I can count on - he really knows the Volvo and is often able to fix something on the spot so I don't have to drop the car off at all - his knowledge & experience are very helpful. My sales man - Gonzo, (2 years ago) was wonderful - he made the experience of buying a new car so enjoyable and without any pressure or annoying phone calls. He has since moved to another dealership but I am glad he was there when I test drove and purchased my S60. He made it a total pleasure & the amount of time he spent with me showing me the mechanics of the car and all the instruments after I purchased it made a huge impact on me. I have never had anyone give that kind of service before. Thanks to all of you! Keep up the good ethics & practice. More

Outstanding Service Took my '13 Volvo S60 R Design in for a simple tire rotation. I explained that I wanted the tech to be extra careful so as not to scratch my wheels a Took my '13 Volvo S60 R Design in for a simple tire rotation. I explained that I wanted the tech to be extra careful so as not to scratch my wheels and damage the lug nuts with their impact wrench. Once the work was complete, Rich Forsythe came out and explained that he personally performed the work and that he used a rubber coated socket. Complimented me on the condition of the car and invited me to a Volvo enthusiasts gathering that was coming up. What more could a customer ask for? It's that type of customer service that will win people over every time! More

Outstanding service in the service dept, starting with Edwin Outstanding service starting with Edwin Viera who was our service advisor. The entire team did an outstanding job and Jerry Thong Huynh was the techni Outstanding service starting with Edwin Viera who was our service advisor. The entire team did an outstanding job and Jerry Thong Huynh was the technician. Edwin was very professional and friendly and made sure our Range Rovers issues were taken care of. Edwin goes above and beyond !! I didn't get the names of the greeters or cashier, but they were All Great! Thank you guys for making everything go so smoothly! Thanks again, Donna Gilman More