Land Rover Southwest Houston

Not so great experience I brought my Land Rover in for its 45,000 mile scheduled service. I arrived at the appointment time scheduled (8am) and waited about 5-10 minutes out I brought my Land Rover in for its 45,000 mile scheduled service. I arrived at the appointment time scheduled (8am) and waited about 5-10 minutes out in the cold for them to open the doors. Looks like even though my appointment was 8 am, they decided it was okay to open late and come at about 8:07 am. The service advisor was the best part of the morning. Edwin Viera was very friendly and courteous throughout that morning. My service took about 2 hours. When I got to my LR4, I noticed that the driver's mat was muddy (not that way when I brought it) and they left the hood partially open so I had to get out and close it myself. As I was pulling out of the parking lot, the low coolant warning light went on, so I had to come right back. Of course, the service was supposed to include checking the fluids, so I don't know how that was missed. When I brought it back, they took another 1 hour to fix this problem. Don't know exactly why it took so long, but at least the warning light was no longer on. However, this time the center arm rest was noticeably blackened with an oily stain and the inside smelled like oil. I was eager to get out of there so I didn't bother asking them to clean up their mess. So, basically I came there at 8 am and left at 11 am for a simple oil change and a few basic checks. As an added bonus for the $424 I paid, I got a messy and smelly cabin. Thanks for the experience! More

Job Well Done! Mr. Mendoza made the pain of spending money over the Christmas season an enjoyable one and I will recommend the service shop (Mr. Mendoza) to my frien Mr. Mendoza made the pain of spending money over the Christmas season an enjoyable one and I will recommend the service shop (Mr. Mendoza) to my friends and family. He answer all my questions and ensured my needs were fulfilled. The best! More

Excellent Service Originally scheduled to have annual maintenance performed on Saturday. A few days before, check engine light came on so rescheduled to Friday in case Originally scheduled to have annual maintenance performed on Saturday. A few days before, check engine light came on so rescheduled to Friday in case repair was more involved. They diagnosed the problem and Service Advisor Billy Peterson kept me informed of progress. When I got home, I noticed that the side mirrors did not fold in when locked. I left message for Billy and he called me back within 10 minutes and walked me through the reprogramming process. Have always had super service at this dealership. Employees are very friendly and professional and the waiting room is quite comfortable with coffee, tea and light snacks. More

Good experience Easiest ever car purchasing experience (less than 2.5 hours in total from test-driving to leaving the dealership with a brand new S80). Eric was very Easiest ever car purchasing experience (less than 2.5 hours in total from test-driving to leaving the dealership with a brand new S80). Eric was very helpful to be responsive & objective (i.e., advising instead of selling) More

Thank you Jerry and the mechanics who worked on my car were great to talk to and dealt with the problem quickly and efficiently. I'm happy to have my car back i Jerry and the mechanics who worked on my car were great to talk to and dealt with the problem quickly and efficiently. I'm happy to have my car back in great shape. This was also the dealership where I purchased my vehicle. Very happy customer and would recommend to anyone. More

buying new LR2 Good experience, good service. Found sales person helpful and knowledgeable. Would recommend to friends and family. LR 2 was just what i was looking f Good experience, good service. Found sales person helpful and knowledgeable. Would recommend to friends and family. LR 2 was just what i was looking for at the right price. More

2 down and 1 to go I recently purchased a car for my son from Momentum. What started out to be a rocky and intimidating situation was quickly turned around by my sales I recently purchased a car for my son from Momentum. What started out to be a rocky and intimidating situation was quickly turned around by my sales associate Elias. He was wonderful to work with and made my car buying experience something to look forward to. So much so, that I bought myself a range rover within a month of my first purchase. We are now shopping with Elias at Momentum for a new car for my wife. I wasn't sure I would buy one car and now I am buying 3. I think that says everything you need to know about their level of service. It was a warm and wonderful experience that I look forward to doing again. Those guys have won a customer for life. More

Customer Service. attitude of sales person pathetic once they sell you some thing then they don't know you your problem is your problem they don't care about you any mo attitude of sales person pathetic once they sell you some thing then they don't know you your problem is your problem they don't care about you any more such a big dealership but service very bad sorry to say that. More

review Our experience was quick efficient and awesome! Joseph was very helpful and knowledable. Stayed late to complete our car buying experience on Decembe Our experience was quick efficient and awesome! Joseph was very helpful and knowledable. Stayed late to complete our car buying experience on December 10th 2014 Wednesday. More