Land Rover Southwest Houston

5 Star Employee in a # Star Dealership. Lost 2 days because of wire instructions. Instructions have the dealer name on them but the recipient account is the parent name "Sonic". This caused Lost 2 days because of wire instructions. Instructions have the dealer name on them but the recipient account is the parent name "Sonic". This caused the wire to be rejected. When resent it still took 24 hours for the parent to notify the dealer that funds had been received. Took the edge off of a good experience with the sales person Elias. Elias was very knowledgeable on the car, very responsive to calls, emails and texts. Very polite, helpful and friendly. Did I mention the car (F Type Convertible) is absolutely awesome! More

Won't do business at end of month After a thorough search on AutoTrader online, I finally found the vehicle I wanted. I contacted the dealership, and spoke to Michelle Palin. Appar After a thorough search on AutoTrader online, I finally found the vehicle I wanted. I contacted the dealership, and spoke to Michelle Palin. Apparently the dealership is unwilling to sell a car with financing involved at the end of any given month. However, if I was interested in taking a chance that the vehicle had not sold after the weekend, she would be happy to take a deposit from me - not to HOLD the vehicle - just to have my money, I guess... More

Love My New Volvo XC60! Elias was great to work with. He made buying a new car an easy, pleasant, no hassle experience! Great customer service and attention to detail. Elias was great to work with. He made buying a new car an easy, pleasant, no hassle experience! Great customer service and attention to detail. More

Thank You Ron! Bought a Land Rover a year ago and came in for Annual Maintenance. Ron overheard our issue and stepped in to help us and went above and beyond to mak Bought a Land Rover a year ago and came in for Annual Maintenance. Ron overheard our issue and stepped in to help us and went above and beyond to make it right. I truly appreciate his help and fixing our previous saleswoman's mistake. Will definitely recommend Ron to anyone in the Land Rover/Jag market and for future purchases. Ron has it going on!! Thank you again! More

Great place! Ron Roath was a great sales consultant! I will definitely come back and purchase my next car with Ron & this amazing dealership! The snacks were defin Ron Roath was a great sales consultant! I will definitely come back and purchase my next car with Ron & this amazing dealership! The snacks were definitely a bonus! Haha! More

My Volvo S40 Brought my car in for brake jobs/4 wheels alignments and I am very happy with the service. Many thanks to Jerry Bailey, service advisor, always share Brought my car in for brake jobs/4 wheels alignments and I am very happy with the service. Many thanks to Jerry Bailey, service advisor, always shares his best knowledge and extremely helpful when I have questions about my car. More

2 hour service with no loners??? We called ahead and booked an appointment for maintenance. They failed to tell us that the service would take at least two hours and they they did not We called ahead and booked an appointment for maintenance. They failed to tell us that the service would take at least two hours and they they did not provide loaners? Seriously? This is a luxury car dealership? Do you know your customers? I won't be back. More

F Type R Just bought a 2016 F type R from Momentum. Staff was extremely helpful. I picked out the car, did a test drive, 15 minutes of paperwork, went to lunch Just bought a 2016 F type R from Momentum. Staff was extremely helpful. I picked out the car, did a test drive, 15 minutes of paperwork, went to lunch and when we got back, the car was ready. The price was fair... we all have to make a living, and it was an easy process. I couldn't have been more pleased with the car or the process. More

Good work ... but questionable customer service Brought my vehicle in for service, and while the work performed was good, the promised updates and follow-thru never materialized. In fixing our car t Brought my vehicle in for service, and while the work performed was good, the promised updates and follow-thru never materialized. In fixing our car the first time, the service/repair shop broke some interior plastic parts which they said would have to be ordered from the factory and would take just a few weeks. Well, nearly three months later and after 5 calls that I made (they never once called us) the parts finally arrived, even though when I called today to yet again check on the parts, they said they have no record of the order whatsoever, to which I very quizzically and frustratingly replied with an invoice number, and then, pow, boom, shazam!- the parts magically appeared ?!? Seriously ?!? (save your receipts folks). Very disappointing to see a dealership be so quick to take a family's hard-earned money, yet so slow (in fact, non-responsive) in keeping a customer informed on any status. Neither our service advisor nor any parts employees ever called us, not even once. Mind you, the part is not super critical to the cars function, but broken pieces (that the dealership themselves caused) are unsightly on a $60k+ luxury car. This whole silly matter would be understandable/tolerable if it was a Chevy, Kia or cheap Honda, but definitely not something you expect from a dealership selling and servicing Jaguars. It's a simple matter of principle and integrity, nothing more. Be cautious and vigilant, and be prepared to spend time/do work as a customer when/if dealing with Momentum. More

Excellent experience My husband and I bought a brand new car at Momentum from Ron Roath. He was not pushy and made the experience as easy and delightful as possible. He wa My husband and I bought a brand new car at Momentum from Ron Roath. He was not pushy and made the experience as easy and delightful as possible. He was honest from day one about negotiations, final price, service, etc. Ron was invested in our best interest and more than anything, wanted us to be happy and make sure we got exactly what we wanted. The very best experience we have ever had at any dealership and I have bought LOTS of cars!!!!! When our vehicle came in, he called us up immediately and took care of as much paperwork over the phone as possible so we would not have to wait long at the dealer. He is always a phone call away to answer any questions and truly values customer service. He knows his cars to the T and does not feed you your usual car dealer banter. It's honest, straight to the point, sincere service. I guarantee, use Ron and you will not be disappointed! More