Land Rover Sarasota

Sales part went well. After we signed papers everything changed. Was promised to fix a scratch and send to body shop. Came back worse than before. Looked like it was paint After we signed papers everything changed. Was promised to fix a scratch and send to body shop. Came back worse than before. Looked like it was painted in the parking lot. Now car has been there another week and no one knows anything or where car is in process. Very bad experience so far More

Bought a used BMW and traded in a vehicle. The dealership failed to payoff the trade in for over two months which caused me to have a late payment on the trade-in. I had to make a payment on t The dealership failed to payoff the trade in for over two months which caused me to have a late payment on the trade-in. I had to make a payment on the new car and then my old car so I wouldn’t have a ding on my credit. Called dealership multiple times and kept being sent to different people with no return calls. Very unprofessional staff. Hope to get problem resolved. More

I had the worst experience with this dealership service is horrible not professional at all is horrible not professional at all More

Terrible experience. I had some warranty work I wanted done to my Discovery, made an appointment, showed up and left my car for repairs. Later that afternoon I texted my I had some warranty work I wanted done to my Discovery, made an appointment, showed up and left my car for repairs. Later that afternoon I texted my service advisor, Jason Lewis, but did not hear from him. An hour later I texted again but still no reply. I called and left a message for him but did not hear back. When my wife called later, she was told everyone in service had gone home. I was stranded without my car. The next day I went to the dealership after trying to call and confronted my service advisor. He had no idea about my car, it had sat all day yesterday and he never checked on how it was doing. I was angry and took my car home but Jason Lewis said, "I want to make it up to you." He made another appointment for me and secured a loaner. They would come to my house, leave the loaner and take my car in to be serviced. That never happened. Another screw-up by this service advisor. I called earlier that day and left a message for the general manager to call me. He called late that afternoon and after hearing about my experience had his new service manager call me. He made an appointment for me and said that they would pick up my car and leave a loaner and at the end of the day they would return my car and pick up the loaner. Jim, the new service manager, went out of town for training and my car did not get picked up. The next day, the service advisor that was on my latest appointment called. Jim had gotten one of my messages and had him call me - for what? The appointment was missed and it was too late to do anything. I do not recommend this dealership or its service department. More

HORRIBLE! !!!! I ordered the brand new Land Rover in September 2022 and they took my deposit of $2500 based on the build sheet. The car came in last week and !!!! I ordered the brand new Land Rover in September 2022 and they took my deposit of $2500 based on the build sheet. The car came in last week and they wanted a $20,000 "market adjustment' fee after custom ordering he car, waiting 8 months and they never mentioned it before. I am mortified how this was handled and i would never have had ordered the car. The new car manager Ronnie Young is arrogant and rude More

Bryan Miller was fantastic to work with. He was patient with us when we were busy and once we were able to discuss the vehicle, he was easy to work with. He was patient with us when we were busy and once we were able to discuss the vehicle, he was easy to work with. More

This is the second car I’ve bought from Land Rover Sarasota. They take great care, are excellent communicators and ultimately just want to make sure you are happy with your purchase! Sarasota. They take great care, are excellent communicators and ultimately just want to make sure you are happy with your purchase! More

I had a problem with the service department and the GM Zachary Blaugh stepped in and went above and beyond. I’m blown away by his commitment to make me 100% satisfied. For sales use Ruzhdi Asani and avoid Zachary Blaugh stepped in and went above and beyond. I’m blown away by his commitment to make me 100% satisfied. For sales use Ruzhdi Asani and avoid service coordinator Douglas Smith who should be terminated. I’ll definitely be back yo buy my 4th vehicle there. Check out my new Rims! More

I purchased a 2015 Range Rover Sport in beautiful condition completely over text, email, and phone. Bryan Miller was fantastic to work with. I felt very relaxed through the entire process. He answere condition completely over text, email, and phone. Bryan Miller was fantastic to work with. I felt very relaxed through the entire process. He answered my questions promptly and walked me through the entire process. This was my first site unseen vehicle purchase in 30-years. I never thought I would ever do that. This just shows how confident and comfortable I was with the vehicle documents, details, and the dealership. Thank you for a fantastic purchasing experience! More

I appreciated Noah taking the time to answer my questions, take me on a couple of test drives and walk me through the process. I also would like to thank Joey (Finance) looking into and providing a questions, take me on a couple of test drives and walk me through the process. I also would like to thank Joey (Finance) looking into and providing another option for me for payments.. More